Vercara UltraSecurity incident
[P3] Arbor Cloud Phone System - Identified
Resolved after 29 minutes, affecting Arbor Cloud Phone Services and Arbor Cloud Portal (All Locations), on September 21, 2026.
Dear Customer, Arbor Cloud is currently experiencing an issue with the Arbor Cloud Phone System. Support teams have identified the issue and are actively engaged in a resolution. Engineering is investigating an issue affecting the Arbor Cloud phone system with an upstream provider, which is causing intermittent disconnections and unexpected sign-outs for some agents. There is no impact to customers at this time. We will provide an update when this is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Call our toll-free number: +1 855 507 6779 For international customers call: +1 734 794 5099 2) Via the myNETSCOUT portal at my.netscout.com Sincerely, Arbor Cloud Support
Affected components
Update timeline
- investigating Sep 21, 2026, 03:21 PM UTC
Dear Customer, Arbor Cloud is currently experiencing an issue with the Arbor Cloud Phone System. Support teams have identified the issue and are actively engaged in a resolution. Engineering is investigating an issue affecting the Arbor Cloud phone system with an upstream provider, which is causing intermittent disconnections and unexpected sign-outs for some agents. There is no impact to customers at this time. We will provide an update when this is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Call our toll-free number: +1 855 507 6779 For international customers call: +1 734 794 5099 2) Via the myNETSCOUT portal at my.netscout.com Sincerely, Arbor Cloud Support
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