Vercara UltraSecurity incident
[P2] Alert Case Generation Intermittent - Investigating
Resolved after 1 hour 25 minutes, affecting Arbor Cloud Proxy (formerly UltraDDoS Protect Proxy) and Arbor Cloud BGP (formerly UltraDDoS Protect Routed) and 1 more, on September 9, 2026.
Dear Customer, Arbor Cloud is currently experiencing a service disruption with Arbor Cloud DDoS alert to case generation. Support teams are actively engaged and are investigating the issue. A system that generates cases from DDoS alerts is experiencing intermittent issues due to an outage with an upstream provider. The Security Operations Center is remaining vigilant directly on the scrubbing center tools to mitigate any attacks while case generation is impacted. We will provide updates every hour until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support
Affected components
Update timeline
- investigating Sep 09, 2026, 03:44 PM UTC
Dear Customer, Arbor Cloud is currently experiencing a service disruption with Arbor Cloud DDoS alert to case generation. Support teams are actively engaged and are investigating the issue. A system that generates cases from DDoS alerts is experiencing intermittent issues due to an outage with an upstream provider. The Security Operations Center is remaining vigilant directly on the scrubbing center tools to mitigate any attacks while case generation is impacted. We will provide updates every hour until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support
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