Vercara UltraSecurity incident
[P3] Arbor Cloud Phone System - Saudi Arabia
Ongoing since 01:10 PM UTC, affecting Arbor Cloud Phone Services and Arbor Cloud Portal (All Locations).
Dear Customer, Arbor Cloud is currently experiencing an issue with the Arbor Cloud phone system. The Arbor Cloud phone system, post-support system migration, is currently unable to place calls into Saudi Arabia. Support teams have identified the issue and are actively engaged in a resolution. As the Arbor Cloud SOC is currently unable to place calls into Saudi Arabia, for customers that requested a call in their runbook, a meeting bridge link will be shared via the ticket for the SOC to share updates, along with a call back number. The SOC will maintain the bridge for 15 minutes. After that, if you still need assistance, please call back at +1.781.362.4301 to connect to the Security Operations Center. We will provide an update when the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Call our toll-free number: +1 855 507 6779 For international customers call: +1 734 794 5099 2) Via the myNETSCOUT portal at my.netscout.com Sincerely, Arbor Cloud Support
Affected components
Update timeline
- identified Sep 19, 2026, 01:10 PM UTC
Dear Customer, Arbor Cloud is currently experiencing an issue with the Arbor Cloud phone system. The Arbor Cloud phone system, post-support system migration, is currently unable to place calls into Saudi Arabia. Support teams have identified the issue and are actively engaged in a resolution. As the Arbor Cloud SOC is currently unable to place calls into Saudi Arabia, for customers that requested a call in their runbook, a meeting bridge link will be shared via the ticket for the SOC to share updates, along with a call back number. The SOC will maintain the bridge for 15 minutes. After that, if you still need assistance, please call back at +1.781.362.4301 to connect to the Security Operations Center. We will provide an update when the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Call our toll-free number: +1 855 507 6779 For international customers call: +1 734 794 5099 2) Via the myNETSCOUT portal at my.netscout.com Sincerely, Arbor Cloud Support
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