Vercara UltraSecurity Outage History

Started Sep 21, 2026, 03:21 PM UTC· resolved Sep 21, 2026, 03:50 PM UTC

1. investigating Sep 21, 2026, 03:21 PM UTC

   Dear Customer, Arbor Cloud is currently experiencing an issue with the Arbor Cloud Phone System. Support teams have identified the issue and are actively engaged in a resolution. Engineering is investigating an issue affecting the Arbor Cloud phone system with an upstream provider, which is causing intermittent disconnections and unexpected sign-outs for some agents. There is no impact to customers at this time. We will provide an update when this is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Call our toll-free number: +1 855 507 6779 For international customers call: +1 734 794 5099 2) Via the myNETSCOUT portal at my.netscout.com Sincerely, Arbor Cloud Support

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Started Sep 09, 2026, 03:44 PM UTC· resolved Sep 09, 2026, 05:10 PM UTC

1. investigating Sep 09, 2026, 03:44 PM UTC

   Dear Customer, Arbor Cloud is currently experiencing a service disruption with Arbor Cloud DDoS alert to case generation. Support teams are actively engaged and are investigating the issue. A system that generates cases from DDoS alerts is experiencing intermittent issues due to an outage with an upstream provider. The Security Operations Center is remaining vigilant directly on the scrubbing center tools to mitigate any attacks while case generation is impacted. We will provide updates every hour until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

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Started Sep 07, 2026, 05:11 PM UTC· resolved Sep 07, 2026, 07:06 PM UTC

1. investigating Sep 07, 2026, 05:11 PM UTC

   Dear Customer, Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively investigating. A network device failure is causing reduced redundancy at our LAX point of presence. The site is operating with reduced redundancy and capacity until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

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Started Aug 01, 2026, 01:00 AM UTC· resolved Aug 12, 2026, 09:05 PM UTC

1. investigating Aug 01, 2026, 01:00 AM UTC

   Dear Customer, Arbor Cloud is currently experiencing a service disruption with Arbor Cloud Flow Detection. Support teams are actively engaged and are investigating the issue. All customer flows are not being detected at this time. We will provide updates every 2 hours until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

2. monitoring Aug 01, 2026, 02:30 AM UTC

   Dear Customer, The issue with Arbor Cloud Flow Detection has been resolved and full functionality has been restored. We apologize for any inconvenience this may have caused. The issue with the flow ingestion has now been resolved by the engineering teams. All customer flows that went down as a result should now be ingesting properly. We will be monitoring this state for the next few days. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

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Started Jul 13, 2026, 05:31 PM UTC· resolved Jul 17, 2026, 01:27 AM UTC

1. monitoring Jul 13, 2026, 05:31 PM UTC

   Dear Customer, Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively engaged in a resolution. A network device failure is causing reduced redundancy in our LCY point of presence site. The site is operating at reduced redundancy and capacity until the device can be replaced. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

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Started Jun 23, 2026, 02:52 PM UTC· resolved Jun 23, 2026, 04:34 PM UTC

1. investigating Jun 23, 2026, 02:52 PM UTC

   Dear Customer, Arbor Cloud is currently experiencing a service disruption with Arbor Cloud BGP. Support teams are actively engaged and are investigating the issue. At approximately 13:43 UTC, BGP peers in our Dallas node (DAL) flapped, recovering fully at 14:00 UTC. We will provide updates every 2 hours until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

2. identified Jun 23, 2026, 03:13 PM UTC

   Dear Customer, Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively engaged in a resolution. At 13:43 UTC, all BGP peers flapped in the Dallas node. All sessions recovered by 14:00 UTC. The cause has been identified and a fix is in progress. We will provide updates every 2 hours until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

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Started May 19, 2026, 06:53 PM UTC· resolved May 19, 2026, 08:45 PM UTC

1. investigating May 19, 2026, 06:53 PM UTC

   DigiCert is currently experiencing a service disruption in Sightline alert ticket creation. All teams are actively engaged in resolving the issue as soon as possible. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support

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Started Apr 19, 2026, 09:20 PM UTC· resolved Apr 19, 2026, 09:40 PM UTC

No vendor updates were posted for this incident.

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