Veracross Outage History

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Veracross had 36 outages in the last 2 years totaling 134h 50m of downtime — averaging 1.5 incidents per month.

There were 36 Veracross outages since October 20, 2025 totaling 134h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.veracross.com

Minor October 1, 2026

Service Degradation for Axiom, Portals and Authentication

Detected by Pingoru
Oct 01, 2026, 05:37 PM UTC
Resolved
Oct 01, 2026, 07:35 PM UTC
Duration
1h 58m
Affected: Authentication & User Accounts USAxiom USPortals US
Timeline · 3 updates
  1. investigating Oct 01, 2026, 05:37 PM UTC

    We are currently investigating a separate incident related to degraded service for Axiom, Portals and Authentication.

  2. monitoring Oct 01, 2026, 06:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2026, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2026

Degraded Performance for Subset of Users in Axiom

Detected by Pingoru
Oct 01, 2026, 03:38 PM UTC
Resolved
Oct 01, 2026, 07:00 PM UTC
Duration
3h 22m
Affected: Axiom USAxiom EUAxiom AU
Timeline · 4 updates
  1. investigating Oct 01, 2026, 03:38 PM UTC

    We are currently investigating reports of degraded performance in Axiom for a subset of users.

  2. investigating Oct 01, 2026, 03:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 01, 2026, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2026, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 22, 2026

Errors Merging Records in Axiom

Detected by Pingoru
Sep 22, 2026, 08:26 PM UTC
Resolved
Sep 22, 2026, 10:16 PM UTC
Duration
1h 50m
Affected: Axiom USAxiom EUAxiom AU
Timeline · 2 updates
  1. investigating Sep 22, 2026, 08:26 PM UTC

    We are currently investigating an issue causing errors when merging records in Axiom.

  2. resolved Sep 22, 2026, 10:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 14, 2026

Issue with LDAP Authentication

Detected by Pingoru
Sep 14, 2026, 05:06 PM UTC
Resolved
Sep 14, 2026, 05:06 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 14, 2026, 05:06 PM UTC

    On Friday September 11, 2026 we discovered an issue causing LDAP authentication to fail. This issue is now resolved.

Read the full incident report →

Minor September 14, 2026

Issue with Authentication for Subset of Users

Detected by Pingoru
Sep 14, 2026, 01:23 PM UTC
Resolved
Sep 14, 2026, 04:46 PM UTC
Duration
3h 22m
Affected: Authentication & User Accounts USAuthentication & User Accounts EUAuthentication & User Accounts AU
Timeline · 3 updates
  1. identified Sep 14, 2026, 01:23 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 14, 2026, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 14, 2026, 04:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 8, 2026

Single Sign-On to the Veracross Community

Detected by Pingoru
Sep 08, 2026, 09:15 PM UTC
Resolved
Sep 08, 2026, 10:09 PM UTC
Duration
53m
Affected: Veracross Community
Timeline · 4 updates
  1. investigating Sep 08, 2026, 09:15 PM UTC

    We are currently investigating reports of errors when trying to log into the Veracross Community.

  2. identified Sep 08, 2026, 09:38 PM UTC

    We believe we have identified the source of the Veracross Community login errors and are working to implement a fix.

  3. monitoring Sep 08, 2026, 09:51 PM UTC

    We have implemented a fix and are monitoring subsequent logins to the Veracross Community.

  4. resolved Sep 08, 2026, 10:09 PM UTC

    We've confirmed that the fix has resolved the login error for the Veracross Community.

Read the full incident report →

Major August 31, 2026

Accounting, Emails, and Files Outages

Detected by Pingoru
Aug 31, 2026, 08:30 PM UTC
Resolved
Aug 31, 2026, 08:45 PM UTC
Duration
15m
Affected: Accounting AxiomEmail & SMSFiles Services
Timeline · 3 updates
  1. investigating Aug 31, 2026, 08:38 PM UTC

    We are current investigating an incident impacting accounting and emails (full outage) and files (degraded experience).

  2. monitoring Aug 31, 2026, 08:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 31, 2026, 08:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 27, 2026

Issue with Time Display in Axiom

Detected by Pingoru
Aug 27, 2026, 09:39 PM UTC
Resolved
Aug 27, 2026, 10:54 PM UTC
Duration
1h 15m
Affected: Axiom USAxiom EUAxiom AU
Timeline · 2 updates
  1. investigating Aug 27, 2026, 09:39 PM UTC

    We are currently investigating an issue with the time display in Axiom incorrectly using UTC rather than the school's actual time zone.

  2. resolved Aug 27, 2026, 10:54 PM UTC

    This incident has been resolved and each database is now displaying time correctly using the school's time zone.

Read the full incident report →

Minor August 20, 2026

Issue with Query Exports in Axiom

Detected by Pingoru
Aug 20, 2026, 04:08 PM UTC
Resolved
Aug 20, 2026, 04:20 PM UTC
Duration
11m
Affected: Axiom USAxiom EUAxiom AU
Timeline · 2 updates
  1. investigating Aug 20, 2026, 04:08 PM UTC

    We are currently investigating an incident involving the query export functionality in Axiom.

  2. resolved Aug 20, 2026, 04:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 17, 2026

Authentication outage for subset of users

Detected by Pingoru
Aug 17, 2026, 11:39 PM UTC
Resolved
Aug 18, 2026, 05:00 AM UTC
Duration
5h 21m
Affected: Authentication & User Accounts US
Timeline · 3 updates
  1. identified Aug 17, 2026, 11:39 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 18, 2026, 12:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2026, 05:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026

Data Importer Issue

Detected by Pingoru
Aug 12, 2026, 03:51 PM UTC
Resolved
Aug 12, 2026, 04:11 PM UTC
Duration
19m
Affected: Importer
Timeline · 2 updates
  1. investigating Aug 12, 2026, 03:51 PM UTC

    We are currently investigating reports that Data Importer imports are stuck in pending status.

  2. resolved Aug 12, 2026, 04:11 PM UTC

    This incident has been resolved. We apologize for the disruption.

Read the full incident report →

Major July 31, 2026

Issue Impacting Applications in AU

Detected by Pingoru
Jul 31, 2026, 12:59 AM UTC
Resolved
Jul 31, 2026, 01:08 AM UTC
Duration
8m
Affected: Authentication & User Accounts AUPayments AUAxiom AUDocuments AUOnline Giving AUScheduler AUPortals AUAPIv3 AULegacy API & iCal feeds AU
Timeline · 3 updates
  1. investigating Jul 31, 2026, 12:59 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 31, 2026, 01:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2026, 01:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026

Issue causing actions to be stuck in a pending state in Axiom

Detected by Pingoru
Jul 22, 2026, 09:14 PM UTC
Resolved
Jul 22, 2026, 09:29 PM UTC
Duration
14m
Affected: Axiom US
Timeline · 2 updates
  1. investigating Jul 22, 2026, 09:14 PM UTC

    We are currently investigating an issue causing actions to be stuck in a pending state. We are working to correct this issue and will provide updates as soon as we are able.

  2. resolved Jul 22, 2026, 09:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 20, 2026

Issue making payments in portals

Detected by Pingoru
Jul 20, 2026, 07:22 PM UTC
Resolved
Jul 20, 2026, 07:42 PM UTC
Duration
19m
Affected: Portals USPortals EUPortals AU
Timeline · 2 updates
  1. identified Jul 20, 2026, 07:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jul 20, 2026, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 18, 2026

Documents US Outage

Detected by Pingoru
Jun 18, 2026, 09:38 PM UTC
Resolved
Jun 18, 2026, 10:26 PM UTC
Duration
47m
Affected: Documents US
Timeline · 3 updates
  1. identified Jun 18, 2026, 09:38 PM UTC

    We have detected an outage for Documents in the US.

  2. identified Jun 18, 2026, 09:53 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jun 18, 2026, 10:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2026

Portals AU & EU Issue

Detected by Pingoru
Jun 12, 2026, 09:00 PM UTC
Resolved
Jun 12, 2026, 09:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 16, 2026, 12:10 AM UTC

    Between Friday 12 June at 21:00 UTC and Saturday 13 June at 14:00 UTC EMEA and APAC users experienced errors when accessing Portals. We identified a misconfiguration in the backend and resolved the issue.

Read the full incident report →

Notice June 4, 2026

Ravenna Sync Issue

Detected by Pingoru
Jun 04, 2026, 03:38 PM UTC
Resolved
Jun 04, 2026, 03:38 PM UTC
Duration
—
Affected: Axiom US
Timeline · 1 update
  1. resolved Jun 04, 2026, 03:38 PM UTC

    Syncs for our Ravenna Integration were failing due to the same issue impacting our Data Importer. That issue has been resolved and Ravenna syncs should once again complete successfully.

Read the full incident report →

Notice May 2, 2026

Intermittent Login Errors for US Platform Groups

Detected by Pingoru
May 02, 2026, 04:00 AM UTC
Resolved
May 02, 2026, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 04, 2026, 07:48 PM UTC

    On May 2, some users on US Platform Groups experienced intermittent errors when logging in due to issues in a portion of the authentication service. Users already logged in were not impacted. The issue has been resolved, and preventative improvements are underway.

Read the full incident report →

Minor April 13, 2026

Issue Impacting Portals and Composer for Subset of Users

Detected by Pingoru
Apr 13, 2026, 02:24 PM UTC
Resolved
Apr 13, 2026, 07:16 PM UTC
Duration
4h 52m
Affected: Portals USEmail & SMS
Timeline · 5 updates
  1. investigating Apr 13, 2026, 02:24 PM UTC

    We are currently investigating an issue impacting Composer for a subset of users.

  2. investigating Apr 13, 2026, 02:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 13, 2026, 02:38 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 13, 2026, 03:24 PM UTC

    A fix has been deployed and Portals performance has stabilized. We are still closely monitoring Composer performance.

  5. resolved Apr 13, 2026, 07:16 PM UTC

    After monitoring for several hours, we can confirm that all systems are now operating normally. Between 9:35 AM ET and 11:10 AM ET, some users experienced degraded performance in Composer and Portals during a period of high usage. Our systems are designed to automatically add capacity when usage increases. However, when this process ran today, some of the additional capacity was not configured correctly, which limited our ability to absorb the increased demand. Once identified, we corrected the configuration and performance returned to normal. We apologize for the disruption and appreciate your patience.

Read the full incident report →

Notice April 6, 2026

Portals outage for subset of users

Detected by Pingoru
Apr 06, 2026, 08:00 PM UTC
Resolved
Apr 06, 2026, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 07, 2026, 04:28 PM UTC

    Between 3:35 PM ET and 3:55 PM ET, a subset of users experienced errors when accessing Portals in the US. We identified an issue with a software update being performed and resolved the issue.

Read the full incident report →

Minor March 3, 2026

Issue with downloading PDF checks

Detected by Pingoru
Mar 03, 2026, 06:59 PM UTC
Resolved
Mar 03, 2026, 08:24 PM UTC
Duration
1h 24m
Affected: Documents EUDocuments USDocuments AU
Timeline · 2 updates
  1. investigating Mar 03, 2026, 06:59 PM UTC

    We are investigating an issue with downloading the PDFs for checks in AP check batches.

  2. resolved Mar 03, 2026, 08:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Veracross Community AI Service Assistant Currently Unavailable

Detected by Pingoru
Feb 23, 2026, 08:09 PM UTC
Resolved
Feb 23, 2026, 09:50 PM UTC
Duration
1h 41m
Affected: Veracross Community
Timeline · 2 updates
  1. investigating Feb 23, 2026, 08:09 PM UTC

    Our Veracross Community AI Service Assistant is currently displaying an error message. We are investigating the issue in order to restore the chatbot feature as quickly as possible. In the meantime, you can still use normal Community search functions to find knowledge articles, and can still contact our support team through the usual support case entry form.

  2. resolved Feb 23, 2026, 09:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

Degraded System Performance Impacting Subset of Users

Detected by Pingoru
Feb 03, 2026, 08:43 PM UTC
Resolved
Feb 06, 2026, 07:32 PM UTC
Duration
2d 22h
Affected: Axiom US
Timeline · 3 updates
  1. investigating Feb 03, 2026, 08:43 PM UTC

    We have received reports of degraded system performance and database connection errors impacting a subset of users. We are continuing to investigate further.

  2. identified Feb 04, 2026, 02:02 PM UTC

    We have identified intermittent performance issues caused by increased load on certain backend systems. The impact is limited to a subset of users in North America, while others may not experience any issues. Our engineering teams are actively working to optimize performance. For additional context, please refer to the email sent to school point people on Tuesday, February 3 (ET).

  3. resolved Feb 06, 2026, 07:32 PM UTC

    We have resolved the intermittent availability issues some users experienced earlier in the week. Please refer to the forthcoming email to school point people for more details about specific work done to resolve this issue. Thank you for your patience.

Read the full incident report →

Minor February 2, 2026

Issue Impacting Composer, Online (Re-)Enrollment, Program Registration, and Admissions 2.0 for Subset of Users

Detected by Pingoru
Feb 02, 2026, 07:34 PM UTC
Resolved
Feb 02, 2026, 10:08 PM UTC
Duration
2h 33m
Affected: Admissions 2.0 & EnrollmentEmail & SMS
Timeline · 3 updates
  1. investigating Feb 02, 2026, 07:34 PM UTC

    We are investigating an issue that is impacting Composer, Online (Re-)Enrollment, Program Registration, and Admissions 2.0 for a subset of users.

  2. investigating Feb 02, 2026, 08:26 PM UTC

    Composer performance has returned to normal.

  3. resolved Feb 02, 2026, 10:08 PM UTC

    This issue has been resolved, but we continue to closely monitor system performance.

Read the full incident report →