Veracross incident

Issue Impacting Portals and Composer for Subset of Users

Minor Resolved View vendor source →

Veracross experienced a minor incident on April 13, 2026 affecting Portals US and Email & SMS, lasting 4h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 02:24 PM UTC
Resolved
Apr 13, 2026, 07:16 PM UTC
Duration
4h 52m
Detected by Pingoru
Apr 13, 2026, 02:24 PM UTC

Affected components

Portals USEmail & SMS

Update timeline

  1. investigating Apr 13, 2026, 02:24 PM UTC

    We are currently investigating an issue impacting Composer for a subset of users.

  2. investigating Apr 13, 2026, 02:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 13, 2026, 02:38 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 13, 2026, 03:24 PM UTC

    A fix has been deployed and Portals performance has stabilized. We are still closely monitoring Composer performance.

  5. resolved Apr 13, 2026, 07:16 PM UTC

    After monitoring for several hours, we can confirm that all systems are now operating normally. Between 9:35 AM ET and 11:10 AM ET, some users experienced degraded performance in Composer and Portals during a period of high usage. Our systems are designed to automatically add capacity when usage increases. However, when this process ran today, some of the additional capacity was not configured correctly, which limited our ability to absorb the increased demand. Once identified, we corrected the configuration and performance returned to normal. We apologize for the disruption and appreciate your patience.