Issue impacting multiple Veracross platforms for subset of users

Update timeline

1. investigating Mar 30, 2026, 12:51 PM UTC

   We are currently investigating an issue impacting the accessibility of Portals for a subset of users.

2. identified Mar 30, 2026, 01:15 PM UTC

   We have identified this issue and have updated the scope to reflect the impact on multiple Veracross platforms.

3. identified Mar 30, 2026, 02:19 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Mar 30, 2026, 04:41 PM UTC

   We continue to work to address this issue. Intermittent access issues for schools on Platform Group US 30 are expected over the next 15 minutes. We apologize for this disruption and thank you for your continued patience.

5. monitoring Mar 30, 2026, 08:15 PM UTC

   We are continuing to monitor system health closely. Some users are still experiencing degraded performance. We we will be performing additional maintenance work to address this issue tonight. School contacts at impacted schools have been notified directly via email, and an in-app notification has been posted for users at those schools.

6. monitoring Mar 31, 2026, 01:02 PM UTC

   A subset of users on Platform Group US 30 are continuing to experience degraded performance across multiple platforms this morning despite the additional maintenance work we performed last evening. We are continuing to work to address these issues and will provide additional updates.

7. monitoring Mar 31, 2026, 03:16 PM UTC

   We will be performing additional emergency maintenance on Platform Group US 30 to continue mitigation efforts related to the ongoing performance issues. Learn more about determining your Platform Group here: https://community.veracross.com/s/article/What-is-My-Schools-Platform-Group This maintenance is scheduled for today from 12:00 PM to 12:20 PM ET. During this time, all Veracross services for Platform Group US 30 will be unavailable. We recognize the impact of this disruption and have determined this maintenance is necessary to support ongoing stabilization efforts. An in-app notification will be displayed to all impacted users in advance of the maintenance window. Our team will continue to monitor performance closely following the maintenance and will provide further updates as more information becomes available. We sincerely apologize for the continued disruption and appreciate your patience as we work to restore full service.

8. monitoring Mar 31, 2026, 04:51 PM UTC

   The emergency maintenance for Platform Group US 30 has been successfully completed. Initial results show meaningful improvements, but we continue to closely monitor performance.

9. resolved Mar 31, 2026, 09:58 PM UTC

   After monitoring performance since the emergency maintenance was completed this afternoon, we can confirm that system performance has stabilized. Additionally, we sent an email update to designated school contacts at each school to provide a more comprehensive update regarding this incident.