Veracross incident

Issue with Authentication for Subset of Users

Resolved after 3 hours 22 minutes, affecting Authentication & User Accounts US and Authentication & User Accounts EU and 1 more, on September 14, 2026.

monitoring Sep 14, 2026, 01:57 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 14, 2026, 01:23 PM UTC
Resolved
Sep 14, 2026, 04:46 PM UTC
Duration
3h 22m
Detected by Pingoru
Sep 14, 2026, 01:23 PM UTC

Affected components

Authentication & User Accounts USAuthentication & User Accounts EUAuthentication & User Accounts AU

Update timeline

  1. identified Sep 14, 2026, 01:23 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 14, 2026, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 14, 2026, 04:46 PM UTC

    This incident has been resolved.

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