Veracross Outage History
Veracross is up right nowPingoru has recorded 51 incidents for Veracross: 40 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 6 of 720 (1%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 4 | 19 of 720 (3%) |
| July 2026 | 3 | 1 of 744 (0%) |
| August 2026 | 6 | 8 of 744 (1%) |
| September 2026 | 4 | 6 of 720 (1%) |
| October 2026 | 3 | 31 of 527 (6%) |
Incidents, newest first
Minor October 15, 2026 Intermittent Errors with Payment Processor Causing Small Number of Payment Failures 1d 3h Payments US
Started Oct 15, 2026, 04:07 PM UTC· resolved Oct 16, 2026, 07:26 PM UTC
- investigating Oct 15, 2026, 04:07 PM UTC
We are currently investigating intermittent errors with our payment processor BlueSnap causing a small number of payment failures.
- identified Oct 16, 2026, 12:32 AM UTC
BlueSnap has identified the source of the intermittent errors for a subset of payments. They have taken some actions to mitigate the issue but are still working toward full resolution. Once we have confirmation of resolution we will reach out to impacted schools with next steps.
- identified Oct 16, 2026, 01:53 PM UTC
We continue to experience intermittent payment processing errors affecting a subset of transactions. BlueSnap is actively working to resolve the issue. As a precaution, we have decided to delay all BlueSnap AutoPay batches scheduled for today until later in the day. This delay will affect only BlueSnap AutoPay batches. Stripe AutoPay batches will proceed as scheduled. Once the issue has been fully resolved, we will contact affected schools with further information and next steps.
- resolved Oct 16, 2026, 07:26 PM UTC
BlueSnap has resolved the intermittent payment processing errors affecting a subset of transactions, and we have successfully processed AutoPay batches scheduled to process today. We are now working to contact affected schools with further information and next steps.
Minor October 1, 2026 Service Degradation for Axiom, Portals and Authentication 1h 58m Authentication & User Accounts US, Axiom US, Portals US
Started Oct 01, 2026, 05:37 PM UTC· resolved Oct 01, 2026, 07:35 PM UTC
- investigating Oct 01, 2026, 05:37 PM UTC
We are currently investigating a separate incident related to degraded service for Axiom, Portals and Authentication.
- monitoring Oct 01, 2026, 06:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2026, 07:35 PM UTC
This incident has been resolved.
Minor October 1, 2026 Degraded Performance for Subset of Users in Axiom 3h 22m Axiom US, Axiom EU, Axiom AU
Started Oct 01, 2026, 03:38 PM UTC· resolved Oct 01, 2026, 07:00 PM UTC
- investigating Oct 01, 2026, 03:38 PM UTC
We are currently investigating reports of degraded performance in Axiom for a subset of users.
- investigating Oct 01, 2026, 03:38 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 01, 2026, 05:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2026, 07:00 PM UTC
This incident has been resolved.
Notice September 22, 2026 Errors Merging Records in Axiom 1h 50m Axiom US, Axiom EU, Axiom AU
Started Sep 22, 2026, 08:26 PM UTC· resolved Sep 22, 2026, 10:16 PM UTC
- investigating Sep 22, 2026, 08:26 PM UTC
We are currently investigating an issue causing errors when merging records in Axiom.
- resolved Sep 22, 2026, 10:16 PM UTC
This incident has been resolved.
Notice September 14, 2026 Issue with LDAP Authentication –
Started Sep 14, 2026, 05:06 PM UTC· resolved Sep 14, 2026, 05:06 PM UTC
- resolved Sep 14, 2026, 05:06 PM UTC
On Friday September 11, 2026 we discovered an issue causing LDAP authentication to fail. This issue is now resolved.
Minor September 14, 2026 Issue with Authentication for Subset of Users 3h 22m Authentication & User Accounts US, Authentication & User Accounts EU, Authentication & User Accounts AU
Started Sep 14, 2026, 01:23 PM UTC· resolved Sep 14, 2026, 04:46 PM UTC
- identified Sep 14, 2026, 01:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 14, 2026, 01:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 04:46 PM UTC
This incident has been resolved.
Major September 8, 2026 Single Sign-On to the Veracross Community 53m Veracross Community
Started Sep 08, 2026, 09:15 PM UTC· resolved Sep 08, 2026, 10:09 PM UTC
- investigating Sep 08, 2026, 09:15 PM UTC
We are currently investigating reports of errors when trying to log into the Veracross Community.
- identified Sep 08, 2026, 09:38 PM UTC
We believe we have identified the source of the Veracross Community login errors and are working to implement a fix.
- monitoring Sep 08, 2026, 09:51 PM UTC
We have implemented a fix and are monitoring subsequent logins to the Veracross Community.
- resolved Sep 08, 2026, 10:09 PM UTC
We've confirmed that the fix has resolved the login error for the Veracross Community.
Major August 31, 2026 Accounting, Emails, and Files Outages 15m Accounting Axiom, Email & SMS, Files Services
Started Aug 31, 2026, 08:30 PM UTC· resolved Aug 31, 2026, 08:45 PM UTC
- investigating Aug 31, 2026, 08:38 PM UTC
We are current investigating an incident impacting accounting and emails (full outage) and files (degraded experience).
- monitoring Aug 31, 2026, 08:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2026, 08:45 PM UTC
This incident has been resolved.
Notice August 27, 2026 Issue with Time Display in Axiom 1h 15m Axiom US, Axiom EU, Axiom AU
Started Aug 27, 2026, 09:39 PM UTC· resolved Aug 27, 2026, 10:54 PM UTC
- investigating Aug 27, 2026, 09:39 PM UTC
We are currently investigating an issue with the time display in Axiom incorrectly using UTC rather than the school's actual time zone.
- resolved Aug 27, 2026, 10:54 PM UTC
This incident has been resolved and each database is now displaying time correctly using the school's time zone.
Minor August 20, 2026 Issue with Query Exports in Axiom 11m Axiom US, Axiom EU, Axiom AU
Started Aug 20, 2026, 04:08 PM UTC· resolved Aug 20, 2026, 04:20 PM UTC
- investigating Aug 20, 2026, 04:08 PM UTC
We are currently investigating an incident involving the query export functionality in Axiom.
- resolved Aug 20, 2026, 04:20 PM UTC
This incident has been resolved.
Critical August 17, 2026 Authentication outage for subset of users 5h 21m Authentication & User Accounts US
Started Aug 17, 2026, 11:39 PM UTC· resolved Aug 18, 2026, 05:00 AM UTC
- identified Aug 17, 2026, 11:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2026, 12:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 05:00 AM UTC
This incident has been resolved.
Minor August 12, 2026 Data Importer Issue 19m Importer
Started Aug 12, 2026, 03:51 PM UTC· resolved Aug 12, 2026, 04:11 PM UTC
- investigating Aug 12, 2026, 03:51 PM UTC
We are currently investigating reports that Data Importer imports are stuck in pending status.
- resolved Aug 12, 2026, 04:11 PM UTC
This incident has been resolved. We apologize for the disruption.
Major July 31, 2026 Issue Impacting Applications in AU 8m Authentication & User Accounts AU, Payments AU, Axiom AU, Documents AU and 5 more
Started Jul 31, 2026, 12:59 AM UTC· resolved Jul 31, 2026, 01:08 AM UTC
- investigating Jul 31, 2026, 12:59 AM UTC
We are currently investigating this issue.
- monitoring Jul 31, 2026, 01:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2026, 01:08 AM UTC
This incident has been resolved.
Minor July 22, 2026 Issue causing actions to be stuck in a pending state in Axiom 14m Axiom US
Started Jul 22, 2026, 09:14 PM UTC· resolved Jul 22, 2026, 09:29 PM UTC
- investigating Jul 22, 2026, 09:14 PM UTC
We are currently investigating an issue causing actions to be stuck in a pending state. We are working to correct this issue and will provide updates as soon as we are able.
- resolved Jul 22, 2026, 09:29 PM UTC
This incident has been resolved.
Minor July 20, 2026 Issue making payments in portals 19m Portals US, Portals EU, Portals AU
Started Jul 20, 2026, 07:22 PM UTC· resolved Jul 20, 2026, 07:42 PM UTC
- identified Jul 20, 2026, 07:22 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 20, 2026, 07:42 PM UTC
This incident has been resolved.
Critical June 18, 2026 Documents US Outage 47m Documents US
Started Jun 18, 2026, 09:38 PM UTC· resolved Jun 18, 2026, 10:26 PM UTC
- identified Jun 18, 2026, 09:38 PM UTC
We have detected an outage for Documents in the US.
- identified Jun 18, 2026, 09:53 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 18, 2026, 10:26 PM UTC
This incident has been resolved.
Notice June 12, 2026 Portals AU & EU Issue 17h
Started Jun 12, 2026, 09:00 PM UTC· resolved Jun 13, 2026, 02:00 PM UTC
- resolved Jun 16, 2026, 12:10 AM UTC
Between Friday 12 June at 21:00 UTC and Saturday 13 June at 14:00 UTC EMEA and APAC users experienced errors when accessing Portals. We identified a misconfiguration in the backend and resolved the issue.
Notice June 4, 2026 Ravenna Sync Issue – Axiom US
Started Jun 04, 2026, 03:38 PM UTC· resolved Jun 04, 2026, 03:38 PM UTC
- resolved Jun 04, 2026, 03:38 PM UTC
Syncs for our Ravenna Integration were failing due to the same issue impacting our Data Importer. That issue has been resolved and Ravenna syncs should once again complete successfully.
Notice May 2, 2026 Intermittent Login Errors for US Platform Groups –
Started May 02, 2026, 04:00 AM UTC· resolved May 02, 2026, 04:00 AM UTC
- resolved May 04, 2026, 07:48 PM UTC
On May 2, some users on US Platform Groups experienced intermittent errors when logging in due to issues in a portion of the authentication service. Users already logged in were not impacted. The issue has been resolved, and preventative improvements are underway.
Minor April 13, 2026 Issue Impacting Portals and Composer for Subset of Users 4h 52m Portals US, Email & SMS
Started Apr 13, 2026, 02:24 PM UTC· resolved Apr 13, 2026, 07:16 PM UTC
- investigating Apr 13, 2026, 02:24 PM UTC
We are currently investigating an issue impacting Composer for a subset of users.
- investigating Apr 13, 2026, 02:33 PM UTC
We are continuing to investigate this issue.
- investigating Apr 13, 2026, 02:38 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 13, 2026, 03:24 PM UTC
A fix has been deployed and Portals performance has stabilized. We are still closely monitoring Composer performance.
- resolved Apr 13, 2026, 07:16 PM UTC
After monitoring for several hours, we can confirm that all systems are now operating normally. Between 9:35 AM ET and 11:10 AM ET, some users experienced degraded performance in Composer and Portals during a period of high usage. Our systems are designed to automatically add capacity when usage increases. However, when this process ran today, some of the additional capacity was not configured correctly, which limited our ability to absorb the increased demand. Once identified, we corrected the configuration and performance returned to normal. We apologize for the disruption and appreciate your patience.
Notice April 6, 2026 Portals outage for subset of users –
Started Apr 06, 2026, 08:00 PM UTC· resolved Apr 06, 2026, 08:00 PM UTC
- resolved Apr 07, 2026, 04:28 PM UTC
Between 3:35 PM ET and 3:55 PM ET, a subset of users experienced errors when accessing Portals in the US. We identified an issue with a software update being performed and resolved the issue.
Major March 30, 2026 Issue impacting multiple Veracross platforms for subset of users 1d 9h Authentication & User Accounts US, Axiom US, Portals US
Started Mar 30, 2026, 12:51 PM UTC· resolved Mar 31, 2026, 09:58 PM UTC
- investigating Mar 30, 2026, 12:51 PM UTC
We are currently investigating an issue impacting the accessibility of Portals for a subset of users.
- identified Mar 30, 2026, 01:15 PM UTC
We have identified this issue and have updated the scope to reflect the impact on multiple Veracross platforms.
- identified Mar 30, 2026, 02:19 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 30, 2026, 04:41 PM UTC
We continue to work to address this issue. Intermittent access issues for schools on Platform Group US 30 are expected over the next 15 minutes. We apologize for this disruption and thank you for your continued patience.
- monitoring Mar 30, 2026, 08:15 PM UTC
We are continuing to monitor system health closely. Some users are still experiencing degraded performance. We we will be performing additional maintenance work to address this issue tonight. School contacts at impacted schools have been notified directly via email, and an in-app notification has been posted for users at those schools.
- monitoring Mar 31, 2026, 01:02 PM UTC
A subset of users on Platform Group US 30 are continuing to experience degraded performance across multiple platforms this morning despite the additional maintenance work we performed last evening. We are continuing to work to address these issues and will provide additional updates.
- monitoring Mar 31, 2026, 03:16 PM UTC
We will be performing additional emergency maintenance on Platform Group US 30 to continue mitigation efforts related to the ongoing performance issues. Learn more about determining your Platform Group here: https://community.veracross.com/s/article/What-is-My-Schools-Platform-Group This maintenance is scheduled for today from 12:00 PM to 12:20 PM ET. During this time, all Veracross services for Platform Group US 30 will be unavailable. We recognize the impact of this disruption and have determined this maintenance is necessary to support ongoing stabilization efforts. An in-app notification will be displayed to all impacted users in advance of the maintenance window. Our team will continue to monitor performance closely following the maintenance and will provide further updates as more information becomes available. We sincerely apologize for the continued disruption and appreciate your patience as we work to restore full service.
- monitoring Mar 31, 2026, 04:51 PM UTC
The emergency maintenance for Platform Group US 30 has been successfully completed. Initial results show meaningful improvements, but we continue to closely monitor performance.
- resolved Mar 31, 2026, 09:58 PM UTC
After monitoring performance since the emergency maintenance was completed this afternoon, we can confirm that system performance has stabilized. Additionally, we sent an email update to designated school contacts at each school to provide a more comprehensive update regarding this incident.
Minor March 3, 2026 Issue with downloading PDF checks 1h 24m Documents EU, Documents US, Documents AU
Started Mar 03, 2026, 06:59 PM UTC· resolved Mar 03, 2026, 08:24 PM UTC
- investigating Mar 03, 2026, 06:59 PM UTC
We are investigating an issue with downloading the PDFs for checks in AP check batches.
- resolved Mar 03, 2026, 08:24 PM UTC
This incident has been resolved.
Minor February 23, 2026 Veracross Community AI Service Assistant Currently Unavailable 1h 41m Veracross Community
Started Feb 23, 2026, 08:09 PM UTC· resolved Feb 23, 2026, 09:50 PM UTC
- investigating Feb 23, 2026, 08:09 PM UTC
Our Veracross Community AI Service Assistant is currently displaying an error message. We are investigating the issue in order to restore the chatbot feature as quickly as possible. In the meantime, you can still use normal Community search functions to find knowledge articles, and can still contact our support team through the usual support case entry form.
- resolved Feb 23, 2026, 09:50 PM UTC
This incident has been resolved.
Minor February 3, 2026 Degraded System Performance Impacting Subset of Users 2d 22h Axiom US
Started Feb 03, 2026, 08:43 PM UTC· resolved Feb 06, 2026, 07:32 PM UTC
- investigating Feb 03, 2026, 08:43 PM UTC
We have received reports of degraded system performance and database connection errors impacting a subset of users. We are continuing to investigate further.
- identified Feb 04, 2026, 02:02 PM UTC
We have identified intermittent performance issues caused by increased load on certain backend systems. The impact is limited to a subset of users in North America, while others may not experience any issues. Our engineering teams are actively working to optimize performance. For additional context, please refer to the email sent to school point people on Tuesday, February 3 (ET).
- resolved Feb 06, 2026, 07:32 PM UTC
We have resolved the intermittent availability issues some users experienced earlier in the week. Please refer to the forthcoming email to school point people for more details about specific work done to resolve this issue. Thank you for your patience.