Veracross incident

Intermittent Errors with Payment Processor Causing Small Number of Payment Failures

Minor Ongoing View vendor source →

Veracross is currently experiencing a minor incident affecting Payments US, which began 10h ago. The vendor's full update timeline is below.

Started
Oct 15, 2026, 04:07 PM UTC
Resolved
Ongoing
Duration
● 10h 1m
Detected by Pingoru
Oct 15, 2026, 04:07 PM UTC

Affected components

Payments US

Update timeline

  1. investigating Oct 15, 2026, 04:07 PM UTC

    We are currently investigating intermittent errors with our payment processor BlueSnap causing a small number of payment failures.

  2. identified Oct 16, 2026, 12:32 AM UTC

    BlueSnap has identified the source of the intermittent errors for a subset of payments. They have taken some actions to mitigate the issue but are still working toward full resolution. Once we have confirmation of resolution we will reach out to impacted schools with next steps.