Veracross incident
Subset of Users Receiving Error when Submitting VC Pay Registration Fees
Veracross experienced a minor incident on July 22, 2025 affecting Payments US, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Payments US
Update timeline
- investigating Jul 22, 2025, 07:50 PM UTC
A subset of users are encountering an error message when attempting to pay their VC Pay Registration Fees. This prevents them from completing the online enrollment process. We are actively working to resolve this issue and will provide an update as soon as we are able.
- monitoring Jul 22, 2025, 09:13 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Jul 22, 2025, 10:13 PM UTC
This incident has been resolved.