Veracross experienced a major incident on September 5, 2025 affecting Accounting Axiom and Authentication & User Accounts US and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Accounting AxiomAuthentication & User Accounts USAxiom USPayments USDocuments USLegacy API & iCal feeds USPortals USOnline Giving USImporterScheduler US
Update timeline
- identified Sep 05, 2025, 07:35 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 05, 2025, 08:22 PM UTC
This incident has been resolved.