Vena Solutions Outage History

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Vena Solutions had 35 outages in the last 2 years totaling 140h 21m of downtime — averaging 1.4 incidents per month.

There were 35 Vena Solutions outages since October 8, 2025 totaling 140h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vena.io

Minor September 29, 2026

Vena Copilot Temporarily Unavailable in EU

Detected by Pingoru
Sep 29, 2026, 02:16 PM UTC
Resolved
Sep 29, 2026, 07:38 PM UTC
Duration
5h 22m
Affected: EU1EU2EU3
Timeline · 3 updates
  1. identified Sep 29, 2026, 02:16 PM UTC

    Starting at 12:43 UTC on 29 Sep 2026, Azure is currently experiencing a platform issue affecting the Azure OpenAI Service service in the EU region. During this incident, you may experience service interruptions with Vena Copilot in this region.

  2. monitoring Sep 29, 2026, 05:49 PM UTC

    Azure's engineering team has identified a backend service dependency that experienced timeouts while processing requests in the region, resulting in intermittent failures and delays. Service health is improving and queued requests are currently being processed. Investigation and mitigation efforts remain ongoing as we continue to monitor recovery and validate the health of supporting platform infrastructure. We will provide additional updates as they become available.

  3. resolved Sep 29, 2026, 07:38 PM UTC

    This incident has been resolved by Microsoft.

Read the full incident report →

Critical September 14, 2026

Vena Hub Unavailable - CA4

Detected by Pingoru
Sep 14, 2026, 08:12 PM UTC
Resolved
Sep 15, 2026, 12:31 AM UTC
Duration
4h 18m
Affected: CA4
Timeline · 3 updates
  1. investigating Sep 14, 2026, 08:12 PM UTC

    We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.

  2. monitoring Sep 14, 2026, 08:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2026, 12:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026

EU1 Experiencing Degraded Performance

Detected by Pingoru
Aug 12, 2026, 02:41 PM UTC
Resolved
Aug 12, 2026, 05:12 PM UTC
Duration
2h 31m
Affected: EU1
Timeline · 3 updates
  1. investigating Aug 12, 2026, 02:41 PM UTC

    We are currently investigating reports of degraded performance on EU1

  2. identified Aug 12, 2026, 04:10 PM UTC

    Root issue has been identified. Rollback is being performed to restore full service.

  3. resolved Aug 12, 2026, 05:12 PM UTC

    Issue has been resolved

Read the full incident report →

Major July 28, 2026

Template downloads failing over EU3.

Detected by Pingoru
Jul 28, 2026, 09:55 AM UTC
Resolved
Jul 28, 2026, 10:48 AM UTC
Duration
52m
Affected: EU3
Timeline · 3 updates
  1. investigating Jul 28, 2026, 09:55 AM UTC

    Template downloads and template-based workflows are currently failing for customers. Users attempting to download or open any template will see an error. Other Vena functionality on EU3 remains available.

  2. identified Jul 28, 2026, 10:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 28, 2026, 10:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 26, 2026

CA3 Unhealthy

Detected by Pingoru
Jul 26, 2026, 01:21 AM UTC
Resolved
Jul 26, 2026, 01:23 AM UTC
Duration
1m
Affected: CA3
Timeline · 2 updates
  1. investigating Jul 26, 2026, 01:21 AM UTC

    We are actively investigating alerts of service degradation affecting the impacted environment CA3

  2. resolved Jul 26, 2026, 01:23 AM UTC

    Resolved

Read the full incident report →

Critical July 12, 2026

Vena Hub Unavailable - US5

Detected by Pingoru
Jul 12, 2026, 04:50 AM UTC
Resolved
Jul 12, 2026, 05:54 AM UTC
Duration
1h 3m
Affected: US5
Timeline · 3 updates
  1. investigating Jul 12, 2026, 04:50 AM UTC

    We are currently investigating an issue preventing access to US5. Our support teams are engaged and we will keep you updated on our progress.

  2. monitoring Jul 12, 2026, 05:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 12, 2026, 05:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 24, 2026

Template Studio service affected in some environments

Detected by Pingoru
Jun 24, 2026, 03:20 PM UTC
Resolved
Jun 24, 2026, 04:11 PM UTC
Duration
51m
Affected: US5US6EU3CA4
Timeline · 3 updates
  1. investigating Jun 24, 2026, 03:20 PM UTC

    We are currently investigating an issue with Template Studio service. Our support team is engaged and actively working to resolve it.

  2. monitoring Jun 24, 2026, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2026, 04:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

Performance Degradation – V365

Detected by Pingoru
Jun 03, 2026, 05:06 PM UTC
Resolved
Jun 03, 2026, 08:17 PM UTC
Duration
3h 10m
Affected: US2
Timeline · 4 updates
  1. investigating Jun 03, 2026, 05:06 PM UTC

    We are observing degraded performance impacting V365. The team is investigating and working to restore normal operation as quickly as possible.

  2. identified Jun 03, 2026, 06:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 03, 2026, 06:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 03, 2026, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 26, 2026

Template Studio Unavailable

Detected by Pingoru
May 26, 2026, 02:28 PM UTC
Resolved
May 26, 2026, 06:06 PM UTC
Duration
3h 37m
Affected: US5US6EU3CA4
Timeline · 3 updates
  1. investigating May 26, 2026, 02:28 PM UTC

    We are currently investigating an issue affecting Template Studio. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made.

  2. monitoring May 26, 2026, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 26, 2026, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 15, 2026

ETL Job Failures Impacting Multiple Hubs (US5, US6, EU3, CA4)

Detected by Pingoru
May 15, 2026, 10:20 AM UTC
Resolved
May 15, 2026, 11:46 AM UTC
Duration
1h 26m
Affected: US5US6EU3CA4
Timeline · 4 updates
  1. investigating May 15, 2026, 10:20 AM UTC

    We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US6, EU3 and CA4 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.

  2. identified May 15, 2026, 10:37 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2026, 11:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2026, 11:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2026

V365 Unavailable - CA4

Detected by Pingoru
Apr 15, 2026, 08:35 PM UTC
Resolved
Apr 15, 2026, 10:42 PM UTC
Duration
2h 7m
Affected: CA4
Timeline · 3 updates
  1. investigating Apr 15, 2026, 08:35 PM UTC

    We are actively investigating an issue impacting V365 that is preventing some files from being processed. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made

  2. monitoring Apr 15, 2026, 09:42 PM UTC

    The issue has been identified and a fix has been implemented.

  3. resolved Apr 15, 2026, 10:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2026

ETL Job Failures Impacting Multiple Hubs (US5, US1, EU1)

Detected by Pingoru
Apr 02, 2026, 09:21 AM UTC
Resolved
Apr 02, 2026, 04:56 PM UTC
Duration
7h 35m
Affected: US1EU1CA3
Timeline · 4 updates
  1. investigating Apr 02, 2026, 09:21 AM UTC

    We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US1, and EU1 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.

  2. identified Apr 02, 2026, 09:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2026, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 27, 2026

Performance Degradation (ETL jobs/Versioning/Template Refreshes) - US3

Detected by Pingoru
Mar 27, 2026, 09:18 PM UTC
Resolved
Mar 27, 2026, 11:45 PM UTC
Duration
2h 27m
Affected: US3
Timeline · 3 updates
  1. investigating Mar 27, 2026, 09:18 PM UTC

    We are observing degraded performance impacting ETL jobs/Versioning/Template Refreshes for our customers. Further updates will follow as we work toward resolution

  2. monitoring Mar 27, 2026, 11:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 27, 2026, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 23, 2026

Performance Degradation - ETL

Detected by Pingoru
Mar 23, 2026, 09:23 PM UTC
Resolved
Mar 23, 2026, 10:43 PM UTC
Duration
1h 20m
Affected: US5
Timeline · 4 updates
  1. investigating Mar 23, 2026, 09:23 PM UTC

    We are observing degraded performance impacting ETL. The team is investigating and working to restore normal operation as quickly as possible.

  2. monitoring Mar 23, 2026, 10:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 23, 2026, 10:06 PM UTC

    Systems are currently operating normally, the team continues to monitor the situation.

  4. resolved Mar 23, 2026, 10:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2026

Performance Degradation – Audit Data

Detected by Pingoru
Mar 12, 2026, 05:51 PM UTC
Resolved
Mar 12, 2026, 09:46 PM UTC
Duration
3h 55m
Affected: US6
Timeline · 2 updates
  1. investigating Mar 12, 2026, 05:51 PM UTC

    Customers may experience degraded performance when accessing audit data due to an issue with our cloud provider. Our team has engaged our provider to expedite resolution.

  2. resolved Mar 12, 2026, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 20, 2026

Vena Copilot unavailable - US1, US2, US3, CA3, CA4, EU

Detected by Pingoru
Feb 20, 2026, 03:13 PM UTC
Resolved
Feb 20, 2026, 04:38 PM UTC
Duration
1h 25m
Affected: US1US2US3EU1CA3CA4
Timeline · 3 updates
  1. investigating Feb 20, 2026, 03:13 PM UTC

    We are currently investigating an issue with Vena Copilot. Our support teams are engaged, and we will keep you updated on our progress.

  2. identified Feb 20, 2026, 04:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 20, 2026, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 27, 2026

Service Interruption – Vena Copilot (EU1 & EU3)

Detected by Pingoru
Jan 27, 2026, 02:26 PM UTC
Resolved
Jan 27, 2026, 04:31 PM UTC
Duration
2h 5m
Affected: EU1EU3
Timeline · 4 updates
  1. investigating Jan 27, 2026, 02:26 PM UTC

    Our cloud provider is experiencing an issue affecting Copilot services in EU regions. Our support teams are engaged, and we will keep you updated on our progress.

  2. identified Jan 27, 2026, 03:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 27, 2026, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 27, 2026, 04:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 26, 2026

US5 - ETL and Vena Tables issue

Detected by Pingoru
Jan 26, 2026, 03:47 PM UTC
Resolved
Jan 26, 2026, 05:04 PM UTC
Duration
1h 16m
Affected: US5
Timeline · 3 updates
  1. investigating Jan 26, 2026, 03:47 PM UTC

    We are currently investigating an issue with Vena Tables and ETLs on our US5 hub. Our support teams are engaged, and we will keep you updated on our progress.

  2. monitoring Jan 26, 2026, 04:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 26, 2026, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 23, 2026

Unable to login - US1

Detected by Pingoru
Jan 23, 2026, 08:35 PM UTC
Resolved
Jan 23, 2026, 09:00 PM UTC
Duration
25m
Affected: US1
Timeline · 3 updates
  1. investigating Jan 23, 2026, 08:35 PM UTC

    We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.

  2. monitoring Jan 23, 2026, 08:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2026, 09:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2025

Issue Under Investigation – Vena Desktop Add-in

Detected by Pingoru
Dec 17, 2025, 03:43 PM UTC
Resolved
Dec 18, 2025, 02:41 AM UTC
Duration
10h 58m
Affected: US1US2US3US4US5EU1EU2EU3CA3CA4SS
Timeline · 4 updates
  1. investigating Dec 17, 2025, 03:43 PM UTC

    We are currently investigating an issue affecting the latest version of the Vena Desktop Add-in where users with Excel set to non-English language are missing MDR mapping data in their templates. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.

  2. identified Dec 17, 2025, 06:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 18, 2025, 02:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 18, 2025, 02:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 15, 2025

Integration Channels – Clear Mapping Function

Detected by Pingoru
Dec 15, 2025, 09:06 PM UTC
Resolved
Dec 16, 2025, 02:07 AM UTC
Duration
5h 1m
Affected: US1US2US3US4US5EU1EU2EU3CA3CA4SS
Timeline · 4 updates
  1. investigating Dec 15, 2025, 09:06 PM UTC

    We are currently investigating an issue affecting the Clear Mapping function within the integration channels. At this time, we request customers to please refrain from using this functionality. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.

  2. identified Dec 15, 2025, 10:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 16, 2025, 12:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 16, 2025, 02:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 11, 2025

V365 - Compatibility Error

Detected by Pingoru
Dec 11, 2025, 02:26 PM UTC
Resolved
Dec 12, 2025, 01:28 PM UTC
Duration
23h 1m
Affected: EU1
Timeline · 3 updates
  1. investigating Dec 11, 2025, 02:26 PM UTC

    We are actively investigating an issue impacting V365 that is preventing files from being processed. Our support teams are working to resolve the problem, and we will provide updates as progress is made.

  2. monitoring Dec 11, 2025, 06:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 12, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 10, 2025

US1 - ETL Jobs Queued

Detected by Pingoru
Dec 10, 2025, 08:58 PM UTC
Resolved
Dec 10, 2025, 10:54 PM UTC
Duration
1h 55m
Affected: US1
Timeline · 3 updates
  1. investigating Dec 10, 2025, 08:58 PM UTC

    We are currently investigating an issue with ETLs on our US1 hub. Our support teams are engaged, and we will keep you updated on our progress.

  2. monitoring Dec 10, 2025, 10:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2025, 10:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2025

V365 Service Degradation

Detected by Pingoru
Dec 02, 2025, 06:01 PM UTC
Resolved
Dec 02, 2025, 07:26 PM UTC
Duration
1h 24m
Affected: CA3
Timeline · 3 updates
  1. identified Dec 02, 2025, 06:01 PM UTC

    We have identified an issue with V365, and are rolling out a fix shortly. Our support teams are engaged, and we will keep you updated on our progress.

  2. monitoring Dec 02, 2025, 06:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 02, 2025, 07:26 PM UTC

    This incident has been resolved.

Read the full incident report →