Validis Outage History

We are currently aware of an issue where some admin users are unable to access the reconciliation parameters. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

We are currently aware of an issue where some customers are unable to proceed with Xero uploads and receive an invalid scope error from xero. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

We are continuing to investigate the issue.

We are currently aware of an issue for some customers where an outage at Sage Intacct is impacting some customers ability to share data. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

We are currently aware of an issue where some customers are affected by an error message whilst attempting to launch vClient during the uploading process. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

We are currently aware of an issue where some users are affected with reports loading slowly. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

We are currently aware of an issue where some customers are affected by data processing for the Sage Business Cloud connector. Our technical team are investigating this as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.

We are currently aware of an issue where some users are being logged out of the portal due to low timeout. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.

We’re currently aware of an issue preventing users from accessing Validis UK. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.

We are currently aware of an issue where some users are reporting issues related to downloading Month End Reconciliation zip files. Please be aware that clients are still able to upload and complete their Month End Reconciliations without issue. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologize for any inconvenience caused whilst working on a solution for this.

We’re currently aware of an issue preventing users from accessing the Validis portal and API. Our technical team is currently investigating this as the highest priority. We apologize for the inconvenience. We will continue to provide you with updates via this status page.

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

Our technical team is currently investigating an issue related to data processing. Uploads are experiencing delays but are being safely received and stored. Therefore, we recommend not attempting repeat uploads and wait until you receive an email notification confirming that your upload has been successful. We will provide another update once we have identified the cause and are working on a fix. Thank you for your patience.

We’re currently aware of an issue where users receive a 401 Unauthorized error when a contact is not assigned to a company/engagement on the Validis platform. This error will only appear for users uploading with on-premise accounting packages using Validis API. Customers uploading through the Validis portal are not affected. The workaround for this issue is to add an SME contact to the engagement via API or through the Validis portal. Our Support team can assist with applying the workaround, please contact [email protected]. We are actively investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide updates via this status page.

Our technical team are currently investigating an issue related to data processing for the NetSuite Connector. We advise you not to attempt any NetSuite uploads until you receive an email notification from our team advising that the issue has been resolved. Apologies for any delays and inconvenience caused whilst we look into this issue.

We are currently aware of an issue where some customers are unable to download the vClient when attempting an upload. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.

We are currently aware of an issue where some customers experiencing errors with their desktop connectors. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.

We are continuing to investigate this issue.

We are currently aware of an intermittent issue where some customers are receiving an error when trying to view data or start their Month End Reconciliation through the Validis Portal. We advise affected users to wait a couple a of minutes before refreshing their browser and trying again. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

We are continuing to investigate this issue.

We are currently aware of an intermittent issue where some customers are receiving an error when trying to view data or start their month-end reconciliation through the Validis Portal. We advise affected users to sign out, refresh their browser, and try again. Our technical team is continuing to investigate this issue as a high priority. We apologize for any inconvenience caused.

We are investigating an issue where some Validis UK API customers are experiencing intermittent timeout errors when calling endpoints. Please note that users navigating portals on Validis UK remain unaffected. The issue is related to Microsoft Azure, our technical team is treating this matter with the utmost urgency and is actively working with Microsoft to identify and resolve the root cause. We will continue to provide you updates via this status page. Apologies for any inconvenience caused.

Our hosting partner Microsoft Azure is actively investigating the API intermittent issue. We are closely monitoring the situation and will provide updates as soon as more information becomes available. Thank you for your patience and understanding