Validis Outage History
Validis is up right nowPingoru has recorded 50 incidents for Validis: 12 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 3 | 358 of 744 (48%) |
| June 2026 | 1 | 69 of 720 (10%) |
| July 2026 | 1 | 7 of 744 (1%) |
| August 2026 | 2 | 8 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 570 (0%) |
Incidents, newest first
Minor August 11, 2026 Validis UK: SSO users experiencing login failures 2h 54m Validis UK
Started Aug 11, 2026, 08:07 AM UTC· resolved Aug 11, 2026, 11:02 AM UTC
- investigating Aug 11, 2026, 08:07 AM UTC
We are aware of an issue preventing SSO users from logging in to Validis. Our technical team is investigating as an urgent priority. Users who access Validis portals with a username and password are unaffected. We apologise for the inconvenience and will continue to provide updates via this page
- monitoring Aug 11, 2026, 08:59 AM UTC
A fix has now been implemented to address the issue, therefore SSO users should be able to log in to Validis. We will continue to monitor the system for stability.
- monitoring Aug 11, 2026, 09:02 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 11, 2026, 11:02 AM UTC
This incident has been resolved.
Minor August 5, 2026 Validis UK: Validis Support 4h 44m Validis Help Centre
Started Aug 05, 2026, 11:53 AM UTC· resolved Aug 05, 2026, 04:38 PM UTC
- investigating Aug 05, 2026, 11:53 AM UTC
We are aware of an issue that is preventing some emails sent to [email protected] from being received. Emails may be rejected or returned to the sender. Our team is investigating and working to restore normal delivery. If you need to reach the Validis Support Team while this is ongoing, please raise a ticket directly to our help center via the link below. https://support.validis.com/hc/en-gb/requests/new We apologise for any inconvenience.
- monitoring Aug 05, 2026, 12:10 PM UTC
Following our investigation, the emails affected by this issue have now been released and delivery should begin to resume. We are continuing to monitor closely to confirm that email delivery to [email protected] has been fully restored, and will post a further update. If you still need to reach the Validis Support Team while we confirm this, please continue to raise a ticket via our help center: https://support.validis.com/hc/en-gb/requests/new
- resolved Aug 05, 2026, 04:38 PM UTC
This incident has been resolved.
Minor July 17, 2026 Validis UK: Reconciliation Parameters 7h 24m Validis UK
Started Jul 17, 2026, 09:56 AM UTC· resolved Jul 17, 2026, 05:21 PM UTC
- investigating Jul 17, 2026, 09:56 AM UTC
We are currently aware of an issue where some admin users are unable to access the reconciliation parameters. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- identified Jul 17, 2026, 11:28 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 17, 2026, 05:21 PM UTC
We have deployed a fix to address the issue.
Minor June 22, 2026 Validis UK: Xero Invalid Scope Error 2d 21h Validis UK, Xero - Accounting API
Started Jun 22, 2026, 11:26 AM UTC· resolved Jun 25, 2026, 08:37 AM UTC
- investigating Jun 22, 2026, 11:26 AM UTC
We are currently aware of an issue where some customers are unable to proceed with Xero uploads and receive an invalid scope error from xero. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- investigating Jun 23, 2026, 08:32 AM UTC
We are continuing to investigate the issue.
- identified Jun 24, 2026, 09:30 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 24, 2026, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 08:37 AM UTC
This incident has been resolved.
Major May 12, 2026 Validis UK: Sage Intacct Outage 6d 3h Validis UK, Sage Intacct
Started May 12, 2026, 12:16 PM UTC· resolved May 18, 2026, 03:22 PM UTC
- investigating May 12, 2026, 12:16 PM UTC
We are currently aware of an issue for some customers where an outage at Sage Intacct is impacting some customers ability to share data. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- identified May 14, 2026, 10:53 AM UTC
Our technical team has identified the root cause of the issue and is actively working on implementing a fix. We will provide a further update as soon as the fix has been successfully deployed.
- monitoring May 15, 2026, 09:27 AM UTC
We have deployed a fix addressing the issue currently impacting customers using Sage Intacct, therefore we recommend an attempt to upload their data. Meanwhile, our team is actively monitoring system stability to ensure the fix is performing as expected.
- resolved May 18, 2026, 03:22 PM UTC
This incident has been resolved.
Notice May 6, 2026 Validis UK: vClient Application Error 25d 19h Validis UK
Started May 06, 2026, 01:02 PM UTC· resolved Jun 01, 2026, 08:16 AM UTC
- investigating May 06, 2026, 01:02 PM UTC
We are currently aware of an issue where some customers are affected by an error message whilst attempting to launch vClient during the uploading process. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- identified May 07, 2026, 02:36 PM UTC
The issue has been identified and the technical team are working on implementing a fix. We will continue to provide you updates via this status page.
- identified May 08, 2026, 08:53 AM UTC
We would like to inform you that our technical team is currently working to develop a permanent fix for the recently identified vClient application error. In the meantime, customers who encounter this issue can be unblocked by following the guidance outlined in the article below: https://support.validis.com/hc/en-gb/articles/27103414032404-Uninstall-Pre-Existing-vClient This workaround has proven effective in resolving the issue for affected customers and should allow them to continue working without further disruption. We will continue to provide updates as progress is made towards a full resolution. Thank you for your patience and understanding.
- resolved Jun 01, 2026, 08:16 AM UTC
This incident has been resolved.
Minor February 5, 2026 Validis CA: Degraded Report Load Time 6h 14m Validis CA
Started Feb 05, 2026, 10:31 AM UTC· resolved Feb 05, 2026, 04:45 PM UTC
- investigating Feb 05, 2026, 10:31 AM UTC
We are currently aware of an issue where some users are affected with reports loading slowly. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- monitoring Feb 05, 2026, 01:11 PM UTC
A fix has been implemented to address the issue. We will continue to monitor the system for stability.
- resolved Feb 05, 2026, 04:45 PM UTC
This incident has been resolved.
Notice February 2, 2026 Validis UK: Scheduled Upload 23h 21m Validis UK
Started Feb 02, 2026, 10:54 AM UTC· resolved Feb 03, 2026, 10:16 AM UTC
- monitoring Feb 02, 2026, 10:54 AM UTC
We are aware some users were impacted by scheduled uploads not triggering this morning, however the technical team has implemented a fix to address this issue. We will continue to monitor the system for stability.
- resolved Feb 03, 2026, 10:16 AM UTC
This incident has been resolved.
Minor January 27, 2026 Upload & Share - 500 Internal Server Error Potentially Causing Failed Uploads 2h 42m Validis UK, Upload & Share
Started Jan 27, 2026, 04:45 PM UTC· resolved Jan 27, 2026, 07:27 PM UTC
- identified Jan 27, 2026, 04:45 PM UTC
We are currently experiencing an issue with clients using the Upload & Share journey, where some uploads have failed to process. Our engineering team has identified the cause of the issue and we will keep you updated as soon as we have a resolution.
- resolved Jan 27, 2026, 07:27 PM UTC
The Upload & Share journey is now functioning as expected, and all uploads are being processed successfully. The issue was caused by a problem with our hosting partner, Microsoft Azure. A service disruption in the Sweden Central region affected the Upload & Share functionality. This has now been fully resolved, and all systems are operating normally. Thank you for your patience. https://azure.status.microsoft/en-us/status#
Major December 21, 2025 Validis AU & US users experiencing issues accessing portals –
Started Dec 21, 2025, 11:30 AM UTC· resolved Dec 21, 2025, 11:30 AM UTC
- resolved Dec 22, 2025, 01:48 PM UTC
Between 21/12/2025 and 22/12/2025 Validis Portal customers encountered a 403 Forbidden error when accessing the AU and US environments. The issue was related to a redirect configuration. Services have since been restored, and a fix has been applied to prevent recurrence. Note: Validis API's for the AU & US environments were not affected
Minor December 18, 2025 Validis UK: Sage Business Cloud Processing issue. 3d 20h Validis UK, Sage Business Cloud
Started Dec 18, 2025, 01:14 PM UTC· resolved Dec 22, 2025, 09:47 AM UTC
- investigating Dec 18, 2025, 01:14 PM UTC
We are currently aware of an issue where some customers are affected by data processing for the Sage Business Cloud connector. Our technical team are investigating this as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.
- monitoring Dec 19, 2025, 10:14 AM UTC
A fix has been implemented to address the issue. We are monitoring for stability in the platform.
- resolved Dec 22, 2025, 09:47 AM UTC
This incident has been resolved.
Minor October 16, 2025 Validis: Client portal timeout 3d 19h Validis UK, Validis US
Started Oct 16, 2025, 01:18 PM UTC· resolved Oct 20, 2025, 08:50 AM UTC
- investigating Oct 16, 2025, 01:18 PM UTC
We are currently aware of an issue where some users are being logged out of the portal due to low timeout. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.
- identified Oct 16, 2025, 05:25 PM UTC
We’ve identified the issue and our team is actively working on implementing a fix. We appreciate your patience and will continue to provide updates via this status page as we make progress toward full resolution.
- monitoring Oct 17, 2025, 04:46 PM UTC
A fix has been successfully deployed to address the issue. We are currently monitoring system performance to ensure stability.
- resolved Oct 20, 2025, 08:50 AM UTC
This incident has been resolved.
Critical October 8, 2025 Validis UK: Users are currently experiencing issues accessing Validis 1h 2m Validis UK
Started Oct 08, 2025, 03:21 PM UTC· resolved Oct 08, 2025, 04:24 PM UTC
- investigating Oct 08, 2025, 03:21 PM UTC
We’re currently aware of an issue preventing users from accessing Validis UK. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.
- monitoring Oct 08, 2025, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2025, 04:24 PM UTC
This incident has been resolved.
Minor September 23, 2025 Validis UK: Month End Reconciliation Downloads 6h 42m Validis UK
Started Sep 23, 2025, 10:10 AM UTC· resolved Sep 23, 2025, 04:52 PM UTC
- investigating Sep 23, 2025, 10:10 AM UTC
We are currently aware of an issue where some users are reporting issues related to downloading Month End Reconciliation zip files. Please be aware that clients are still able to upload and complete their Month End Reconciliations without issue. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologize for any inconvenience caused whilst working on a solution for this.
- monitoring Sep 23, 2025, 11:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2025, 04:52 PM UTC
This incident has been resolved.
Critical June 25, 2025 Validis US: Issues accessing Validis portal and API 4h 19m Validis US
Started Jun 25, 2025, 04:39 PM UTC· resolved Jun 25, 2025, 08:59 PM UTC
- investigating Jun 25, 2025, 04:39 PM UTC
We’re currently aware of an issue preventing users from accessing the Validis portal and API. Our technical team is currently investigating this as the highest priority. We apologize for the inconvenience. We will continue to provide you with updates via this status page.
- identified Jun 25, 2025, 05:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 25, 2025, 05:53 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 25, 2025, 07:43 PM UTC
Our team is actively working on the issue. Portal and API access have now been restored. We have identified a remaining issue related to upload processing. Uploads are being safely received and stored, but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We apologise for any inconvenience caused whilst we work on resolving this issue
- resolved Jun 25, 2025, 08:59 PM UTC
This incident has been resolved.
Minor May 13, 2025 Validis UK: Reconciliation 403 Error 3d 1h Validis UK
Started May 13, 2025, 01:56 PM UTC· resolved May 16, 2025, 03:27 PM UTC
- investigating May 13, 2025, 01:56 PM UTC
We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- monitoring May 14, 2025, 09:10 AM UTC
A fix has been deployed to address the 403 error, therefore we advise customers to proceed with the reconciliation whilst we continue to monitor the system.
- investigating May 15, 2025, 10:35 AM UTC
We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- resolved May 16, 2025, 03:27 PM UTC
This incident has been resolved.
Minor May 8, 2025 Validis UK: Data Processing Issue 4d 23h Validis UK
Started May 08, 2025, 10:30 AM UTC· resolved May 13, 2025, 10:12 AM UTC
- investigating May 08, 2025, 10:30 AM UTC
Our technical team is currently investigating an issue related to data processing. Uploads are experiencing delays but are being safely received and stored. Therefore, we recommend not attempting repeat uploads and wait until you receive an email notification confirming that your upload has been successful. We will provide another update once we have identified the cause and are working on a fix. Thank you for your patience.
- monitoring May 09, 2025, 08:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2025, 10:12 AM UTC
This incident has been resolved.
Minor March 3, 2025 Validis API: 401 Unauthorized error 2d 15h Validis UK, Validis CA, Validis US, Validis AU
Started Mar 03, 2025, 06:16 PM UTC· resolved Mar 06, 2025, 09:23 AM UTC
- investigating Mar 03, 2025, 06:16 PM UTC
We’re currently aware of an issue where users receive a 401 Unauthorized error when a contact is not assigned to a company/engagement on the Validis platform. This error will only appear for users uploading with on-premise accounting packages using Validis API. Customers uploading through the Validis portal are not affected. The workaround for this issue is to add an SME contact to the engagement via API or through the Validis portal. Our Support team can assist with applying the workaround, please contact [email protected]. We are actively investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide updates via this status page.
- identified Mar 04, 2025, 02:00 PM UTC
We have successfully identified the cause of the issue that's affecting our services. Our team is currently implementing a fix to resolve this. We will continue to provide updates on our progress and notify you once the issue has been fully resolved.
- monitoring Mar 05, 2025, 10:30 AM UTC
We have deployed the fix to address the issue. Thank you for your patience whilst we worked on solving this. We will continue to monitor the system to ensure everything runs smoothly.
- resolved Mar 06, 2025, 09:23 AM UTC
This incident has been resolved.
Minor February 3, 2025 NetSuite: Data Processing Issue 1d 16h NetSuite
Started Feb 03, 2025, 05:21 PM UTC· resolved Feb 05, 2025, 10:07 AM UTC
- investigating Feb 03, 2025, 05:21 PM UTC
Our technical team are currently investigating an issue related to data processing for the NetSuite Connector. We advise you not to attempt any NetSuite uploads until you receive an email notification from our team advising that the issue has been resolved. Apologies for any delays and inconvenience caused whilst we look into this issue.
- monitoring Feb 04, 2025, 10:42 AM UTC
A fix has been implemented to address the issue and we are monitoring the results.
- resolved Feb 05, 2025, 10:07 AM UTC
This incident has been resolved.
Minor February 3, 2025 CA: Error downloading vClient 38m Validis CA
Started Feb 03, 2025, 05:03 PM UTC· resolved Feb 03, 2025, 05:41 PM UTC
- investigating Feb 03, 2025, 05:03 PM UTC
We are currently aware of an issue where some customers are unable to download the vClient when attempting an upload. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.
- resolved Feb 03, 2025, 05:41 PM UTC
This incident has been resolved.
Major January 15, 2025 Desktop Connector Certification Error 4h 39m Microsoft Dynamics Great Plains, Microsoft Dynamics NAV, QuickBooks Desktop (UK), QuickBooks Desktop (US) and 7 more
Started Jan 15, 2025, 11:09 AM UTC· resolved Jan 15, 2025, 03:49 PM UTC
- investigating Jan 15, 2025, 11:09 AM UTC
We are currently aware of an issue where some customers experiencing errors with their desktop connectors. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.
- investigating Jan 15, 2025, 11:35 AM UTC
We are continuing to investigate this issue.
- identified Jan 15, 2025, 12:36 PM UTC
The technical team has identified the issue and is continuing to work on a solution. Meanwhile customer's using the Sage 50 connector should now be able to upload their data. We will continue to provide updates.
- monitoring Jan 15, 2025, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2025, 03:49 PM UTC
This incident has been resolved.
Notice November 29, 2024 Extension Update: Microsoft Business Central 365 Cloud 11d 6h
Started Nov 29, 2024, 11:19 AM UTC· resolved Dec 10, 2024, 06:09 PM UTC
- monitoring Nov 29, 2024, 11:19 AM UTC
To ensure you continue to receive the best security and performance, we have implemented several enhancements in our latest Validis extension version for the Cloud version of Microsoft Business Central 365. In order to take advantage of these improvements, we kindly ask that a user with the Administrator role uninstalls your existing Validis extension and downloads the latest version before your next upload. Steps to Update: 1. Open your Microsoft Business Central 365 Cloud and navigate to Extension Management 2. Uninstall the Validis extension currently on your Microsoft Business Central 365 Cloud environment. 3. Download and install the updated Validis extension. Following these steps will help maintain a smooth integration and ensure continued compatibility with future uploads. If you have any questions or need assistance, please feel free to reach out to our support team
- resolved Dec 10, 2024, 06:09 PM UTC
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Minor November 21, 2024 Validis UK: Error message when starting Month End Reconciliation 4d 3h Validis UK
Started Nov 21, 2024, 02:22 PM UTC· resolved Nov 25, 2024, 05:39 PM UTC
- investigating Nov 21, 2024, 02:22 PM UTC
We are currently aware of an intermittent issue where some customers are receiving an error when trying to view data or start their Month End Reconciliation through the Validis Portal. We advise affected users to wait a couple a of minutes before refreshing their browser and trying again. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- investigating Nov 21, 2024, 05:31 PM UTC
We are continuing to investigate this issue.
- investigating Nov 21, 2024, 09:40 PM UTC
We are currently aware of an intermittent issue where some customers are receiving an error when trying to view data or start their month-end reconciliation through the Validis Portal. We advise affected users to sign out, refresh their browser, and try again. Our technical team is continuing to investigate this issue as a high priority. We apologize for any inconvenience caused.
- monitoring Nov 22, 2024, 02:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2024, 05:39 PM UTC
This incident has been resolved.
Notice October 31, 2024 Service Update: Microsoft Business Central 365 Connector 5d 2h Validis UK, Validis CA, Validis US, Validis AU
Started Oct 31, 2024, 10:52 AM UTC· resolved Nov 05, 2024, 01:26 PM UTC
- monitoring Oct 31, 2024, 10:52 AM UTC
Our technical team would like to inform clients that we'll be upgrading our Microsoft Business Central 365 extension. New users are unaffected, however some existing users may need to reinstall the extension for future uploads. If you require any assistance, please contact the Support team.
- resolved Nov 05, 2024, 01:26 PM UTC
We appreciate your patience during this update process. If you encounter any issues or have any questions, please do not hesitate to contact our support team.