Validis Outage History

Validis had 22 outages in the last 2 years totaling 1595h 23m of downtime — averaging 0.9 incidents per month.

There were 22 Validis outages since September 4, 2024 totaling 1595h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.validis.com

Minor May 21, 2026

Validis UK: Xero Invalid Scope Error

Detected by Pingoru: May 21, 2026, 10:49 AM UTC
Resolved: May 22, 2026, 08:50 AM UTC
Duration: 22h 1m

Affected: Validis UKXero - Accounting API

Timeline · 3 updates

investigating May 21, 2026, 10:49 AM UTC

We are currently aware of an issue where some customers are unable to proceed with Xero uploads and receive an invalid scope error from xero. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
monitoring May 21, 2026, 01:43 PM UTC

We have successfully deployed a fix for the issue affecting Xero data uploads. All impacted customers are now advised to reattempt their upload. We will continue to monitor the system closely to ensure ongoing stability.
resolved May 22, 2026, 08:50 AM UTC

This incident has been resolved.

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Major May 12, 2026

Validis UK: Sage Intacct Outage

Detected by Pingoru: May 12, 2026, 12:16 PM UTC
Resolved: May 18, 2026, 03:22 PM UTC
Duration: 6d 3h

Affected: Validis UKSage Intacct

Timeline · 4 updates

investigating May 12, 2026, 12:16 PM UTC

We are currently aware of an issue for some customers where an outage at Sage Intacct is impacting some customers ability to share data. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
identified May 14, 2026, 10:53 AM UTC

Our technical team has identified the root cause of the issue and is actively working on implementing a fix. We will provide a further update as soon as the fix has been successfully deployed.
monitoring May 15, 2026, 09:27 AM UTC

We have deployed a fix addressing the issue currently impacting customers using Sage Intacct, therefore we recommend an attempt to upload their data. Meanwhile, our team is actively monitoring system stability to ensure the fix is performing as expected.
resolved May 18, 2026, 03:22 PM UTC

This incident has been resolved.

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Notice May 6, 2026

Validis UK: vClient Application Error

Detected by Pingoru: May 06, 2026, 01:02 PM UTC
Resolved: Jun 01, 2026, 08:16 AM UTC
Duration: 25d 19h

Affected: Validis UK

Timeline · 4 updates

investigating May 06, 2026, 01:02 PM UTC

We are currently aware of an issue where some customers are affected by an error message whilst attempting to launch vClient during the uploading process. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
identified May 07, 2026, 02:36 PM UTC

The issue has been identified and the technical team are working on implementing a fix. We will continue to provide you updates via this status page.
identified May 08, 2026, 08:53 AM UTC

We would like to inform you that our technical team is currently working to develop a permanent fix for the recently identified vClient application error. In the meantime, customers who encounter this issue can be unblocked by following the guidance outlined in the article below: https://support.validis.com/hc/en-gb/articles/27103414032404-Uninstall-Pre-Existing-vClient This workaround has proven effective in resolving the issue for affected customers and should allow them to continue working without further disruption. We will continue to provide updates as progress is made towards a full resolution. Thank you for your patience and understanding.
resolved Jun 01, 2026, 08:16 AM UTC

This incident has been resolved.

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Minor February 5, 2026

Validis CA: Degraded Report Load Time

Detected by Pingoru: Feb 05, 2026, 10:31 AM UTC
Resolved: Feb 05, 2026, 04:45 PM UTC
Duration: 6h 14m

Affected: Validis CA

Timeline · 3 updates

investigating Feb 05, 2026, 10:31 AM UTC

We are currently aware of an issue where some users are affected with reports loading slowly. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
monitoring Feb 05, 2026, 01:11 PM UTC

A fix has been implemented to address the issue. We will continue to monitor the system for stability.
resolved Feb 05, 2026, 04:45 PM UTC

This incident has been resolved.

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Notice February 2, 2026

Validis UK: Scheduled Upload

Detected by Pingoru: Feb 02, 2026, 10:54 AM UTC
Resolved: Feb 03, 2026, 10:16 AM UTC
Duration: 23h 21m

Affected: Validis UK

Timeline · 2 updates

monitoring Feb 02, 2026, 10:54 AM UTC

We are aware some users were impacted by scheduled uploads not triggering this morning, however the technical team has implemented a fix to address this issue. We will continue to monitor the system for stability.
resolved Feb 03, 2026, 10:16 AM UTC

This incident has been resolved.

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Minor January 27, 2026

Upload & Share - 500 Internal Server Error Potentially Causing Failed Uploads

Detected by Pingoru: Jan 27, 2026, 04:45 PM UTC
Resolved: Jan 27, 2026, 07:27 PM UTC
Duration: 2h 42m

Affected: Validis UKUpload & Share

Timeline · 2 updates

identified Jan 27, 2026, 04:45 PM UTC

We are currently experiencing an issue with clients using the Upload & Share journey, where some uploads have failed to process. Our engineering team has identified the cause of the issue and we will keep you updated as soon as we have a resolution.
resolved Jan 27, 2026, 07:27 PM UTC

The Upload & Share journey is now functioning as expected, and all uploads are being processed successfully. The issue was caused by a problem with our hosting partner, Microsoft Azure. A service disruption in the Sweden Central region affected the Upload & Share functionality. This has now been fully resolved, and all systems are operating normally. Thank you for your patience. https://azure.status.microsoft/en-us/status#

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Major December 21, 2025

Validis AU & US users experiencing issues accessing portals

Detected by Pingoru: Dec 21, 2025, 11:30 AM UTC
Resolved: Dec 21, 2025, 11:30 AM UTC
Duration: —

Timeline · 1 update

resolved Dec 22, 2025, 01:48 PM UTC

Between 21/12/2025 and 22/12/2025 Validis Portal customers encountered a 403 Forbidden error when accessing the AU and US environments. The issue was related to a redirect configuration. Services have since been restored, and a fix has been applied to prevent recurrence. Note: Validis API's for the AU & US environments were not affected

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Minor December 18, 2025

Validis UK: Sage Business Cloud Processing issue.

Detected by Pingoru: Dec 18, 2025, 01:14 PM UTC
Resolved: Dec 22, 2025, 09:47 AM UTC
Duration: 3d 20h

Affected: Validis UKSage Business Cloud

Timeline · 3 updates

investigating Dec 18, 2025, 01:14 PM UTC

We are currently aware of an issue where some customers are affected by data processing for the Sage Business Cloud connector. Our technical team are investigating this as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.
monitoring Dec 19, 2025, 10:14 AM UTC

A fix has been implemented to address the issue. We are monitoring for stability in the platform.
resolved Dec 22, 2025, 09:47 AM UTC

This incident has been resolved.

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Minor October 16, 2025

Validis: Client portal timeout

Detected by Pingoru: Oct 16, 2025, 01:18 PM UTC
Resolved: Oct 20, 2025, 08:50 AM UTC
Duration: 3d 19h

Affected: Validis UKValidis US

Timeline · 4 updates

investigating Oct 16, 2025, 01:18 PM UTC

We are currently aware of an issue where some users are being logged out of the portal due to low timeout. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.
identified Oct 16, 2025, 05:25 PM UTC

We’ve identified the issue and our team is actively working on implementing a fix. We appreciate your patience and will continue to provide updates via this status page as we make progress toward full resolution.
monitoring Oct 17, 2025, 04:46 PM UTC

A fix has been successfully deployed to address the issue. We are currently monitoring system performance to ensure stability.
resolved Oct 20, 2025, 08:50 AM UTC

This incident has been resolved.

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Critical October 8, 2025

Validis UK: Users are currently experiencing issues accessing Validis

Detected by Pingoru: Oct 08, 2025, 03:21 PM UTC
Resolved: Oct 08, 2025, 04:24 PM UTC
Duration: 1h 2m

Affected: Validis UK

Timeline · 3 updates

investigating Oct 08, 2025, 03:21 PM UTC

We’re currently aware of an issue preventing users from accessing Validis UK. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.
monitoring Oct 08, 2025, 04:03 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 08, 2025, 04:24 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

Validis UK: Month End Reconciliation Downloads

Detected by Pingoru: Sep 23, 2025, 10:10 AM UTC
Resolved: Sep 23, 2025, 04:52 PM UTC
Duration: 6h 42m

Affected: Validis UK

Timeline · 3 updates

investigating Sep 23, 2025, 10:10 AM UTC

We are currently aware of an issue where some users are reporting issues related to downloading Month End Reconciliation zip files. Please be aware that clients are still able to upload and complete their Month End Reconciliations without issue. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologize for any inconvenience caused whilst working on a solution for this.
monitoring Sep 23, 2025, 11:47 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 23, 2025, 04:52 PM UTC

This incident has been resolved.

Read the full incident report →

Critical June 25, 2025

Validis US: Issues accessing Validis portal and API

Detected by Pingoru: Jun 25, 2025, 04:39 PM UTC
Resolved: Jun 25, 2025, 08:59 PM UTC
Duration: 4h 19m

Affected: Validis US

Timeline · 5 updates

investigating Jun 25, 2025, 04:39 PM UTC

We’re currently aware of an issue preventing users from accessing the Validis portal and API. Our technical team is currently investigating this as the highest priority. We apologize for the inconvenience. We will continue to provide you with updates via this status page.
identified Jun 25, 2025, 05:09 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 25, 2025, 05:53 PM UTC

A fix has been implemented and we are monitoring the results.
identified Jun 25, 2025, 07:43 PM UTC

Our team is actively working on the issue. Portal and API access have now been restored. We have identified a remaining issue related to upload processing. Uploads are being safely received and stored, but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We apologise for any inconvenience caused whilst we work on resolving this issue
resolved Jun 25, 2025, 08:59 PM UTC

This incident has been resolved.

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Minor May 13, 2025

Validis UK: Reconciliation 403 Error

Detected by Pingoru: May 13, 2025, 01:56 PM UTC
Resolved: May 16, 2025, 03:27 PM UTC
Duration: 3d 1h

Affected: Validis UK

Timeline · 4 updates

investigating May 13, 2025, 01:56 PM UTC

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
monitoring May 14, 2025, 09:10 AM UTC

A fix has been deployed to address the 403 error, therefore we advise customers to proceed with the reconciliation whilst we continue to monitor the system.
investigating May 15, 2025, 10:35 AM UTC

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
resolved May 16, 2025, 03:27 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 8, 2025

Validis UK: Data Processing Issue

Detected by Pingoru: May 08, 2025, 10:30 AM UTC
Resolved: May 13, 2025, 10:12 AM UTC
Duration: 4d 23h

Affected: Validis UK

Timeline · 3 updates

investigating May 08, 2025, 10:30 AM UTC

Our technical team is currently investigating an issue related to data processing. Uploads are experiencing delays but are being safely received and stored. Therefore, we recommend not attempting repeat uploads and wait until you receive an email notification confirming that your upload has been successful. We will provide another update once we have identified the cause and are working on a fix. Thank you for your patience.
monitoring May 09, 2025, 08:24 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 13, 2025, 10:12 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 3, 2025

Validis API: 401 Unauthorized error

Detected by Pingoru: Mar 03, 2025, 06:16 PM UTC
Resolved: Mar 06, 2025, 09:23 AM UTC
Duration: 2d 15h

Affected: Validis UKValidis CAValidis USValidis AU

Timeline · 4 updates

investigating Mar 03, 2025, 06:16 PM UTC

We’re currently aware of an issue where users receive a 401 Unauthorized error when a contact is not assigned to a company/engagement on the Validis platform. This error will only appear for users uploading with on-premise accounting packages using Validis API. Customers uploading through the Validis portal are not affected. The workaround for this issue is to add an SME contact to the engagement via API or through the Validis portal. Our Support team can assist with applying the workaround, please contact [email protected]. We are actively investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide updates via this status page.
identified Mar 04, 2025, 02:00 PM UTC

We have successfully identified the cause of the issue that's affecting our services. Our team is currently implementing a fix to resolve this. We will continue to provide updates on our progress and notify you once the issue has been fully resolved.
monitoring Mar 05, 2025, 10:30 AM UTC

We have deployed the fix to address the issue. Thank you for your patience whilst we worked on solving this. We will continue to monitor the system to ensure everything runs smoothly.
resolved Mar 06, 2025, 09:23 AM UTC

This incident has been resolved.

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Minor February 3, 2025

NetSuite: Data Processing Issue

Detected by Pingoru: Feb 03, 2025, 05:21 PM UTC
Resolved: Feb 05, 2025, 10:07 AM UTC
Duration: 1d 16h

Affected: NetSuite

Timeline · 3 updates

investigating Feb 03, 2025, 05:21 PM UTC

Our technical team are currently investigating an issue related to data processing for the NetSuite Connector. We advise you not to attempt any NetSuite uploads until you receive an email notification from our team advising that the issue has been resolved. Apologies for any delays and inconvenience caused whilst we look into this issue.
monitoring Feb 04, 2025, 10:42 AM UTC

A fix has been implemented to address the issue and we are monitoring the results.
resolved Feb 05, 2025, 10:07 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 3, 2025

CA: Error downloading vClient

Detected by Pingoru: Feb 03, 2025, 05:03 PM UTC
Resolved: Feb 03, 2025, 05:41 PM UTC
Duration: 38m

Affected: Validis CA

Timeline · 2 updates

investigating Feb 03, 2025, 05:03 PM UTC

We are currently aware of an issue where some customers are unable to download the vClient when attempting an upload. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.
resolved Feb 03, 2025, 05:41 PM UTC

This incident has been resolved.

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Major January 15, 2025

Desktop Connector Certification Error

Detected by Pingoru: Jan 15, 2025, 11:09 AM UTC
Resolved: Jan 15, 2025, 03:49 PM UTC
Duration: 4h 39m

Affected: Microsoft Dynamics Great PlainsMicrosoft Dynamics NAVQuickBooks Desktop (UK)QuickBooks Desktop (US)QuickBooks Desktop (Canada)Sage 300 (ACCPAC)Sage 50 UK (On-Premise)Sage 50c UK (On-premise)Sage 50 Canada (Simply)Sage 50 US (Peachtree)Sage 200 (On-premise)

Timeline · 5 updates

investigating Jan 15, 2025, 11:09 AM UTC

We are currently aware of an issue where some customers experiencing errors with their desktop connectors. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.
investigating Jan 15, 2025, 11:35 AM UTC

We are continuing to investigate this issue.
identified Jan 15, 2025, 12:36 PM UTC

The technical team has identified the issue and is continuing to work on a solution. Meanwhile customer's using the Sage 50 connector should now be able to upload their data. We will continue to provide updates.
monitoring Jan 15, 2025, 03:29 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 15, 2025, 03:49 PM UTC

This incident has been resolved.

Read the full incident report →

Notice December 10, 2024

Extension Update: Microsoft Business Central 365 Cloud

Detected by Pingoru: Dec 10, 2024, 06:09 PM UTC
Resolved: Dec 10, 2024, 06:09 PM UTC
Duration: —

Timeline · 2 updates

monitoring Nov 29, 2024, 11:19 AM UTC

To ensure you continue to receive the best security and performance, we have implemented several enhancements in our latest Validis extension version for the Cloud version of Microsoft Business Central 365. In order to take advantage of these improvements, we kindly ask that a user with the Administrator role uninstalls your existing Validis extension and downloads the latest version before your next upload. Steps to Update: 1. Open your Microsoft Business Central 365 Cloud and navigate to Extension Management 2. Uninstall the Validis extension currently on your Microsoft Business Central 365 Cloud environment. 3. Download and install the updated Validis extension. Following these steps will help maintain a smooth integration and ensure continued compatibility with future uploads. If you have any questions or need assistance, please feel free to reach out to our support team
resolved Dec 10, 2024, 06:09 PM UTC

-

Read the full incident report →

Minor November 21, 2024

Validis UK: Error message when starting Month End Reconciliation

Detected by Pingoru: Nov 21, 2024, 02:22 PM UTC
Resolved: Nov 25, 2024, 05:39 PM UTC
Duration: 4d 3h

Affected: Validis UK

Timeline · 5 updates

investigating Nov 21, 2024, 02:22 PM UTC

We are currently aware of an intermittent issue where some customers are receiving an error when trying to view data or start their Month End Reconciliation through the Validis Portal. We advise affected users to wait a couple a of minutes before refreshing their browser and trying again. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
investigating Nov 21, 2024, 05:31 PM UTC

We are continuing to investigate this issue.
investigating Nov 21, 2024, 09:40 PM UTC

We are currently aware of an intermittent issue where some customers are receiving an error when trying to view data or start their month-end reconciliation through the Validis Portal. We advise affected users to sign out, refresh their browser, and try again. Our technical team is continuing to investigate this issue as a high priority. We apologize for any inconvenience caused.
monitoring Nov 22, 2024, 02:24 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 25, 2024, 05:39 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 31, 2024

Service Update: Microsoft Business Central 365 Connector

Detected by Pingoru: Oct 31, 2024, 10:52 AM UTC
Resolved: Nov 05, 2024, 01:26 PM UTC
Duration: 5d 2h

Affected: Validis UKValidis CAValidis USValidis AU

Timeline · 2 updates

monitoring Oct 31, 2024, 10:52 AM UTC

Our technical team would like to inform clients that we'll be upgrading our Microsoft Business Central 365 extension. New users are unaffected, however some existing users may need to reinstall the extension for future uploads. If you require any assistance, please contact the Support team.
resolved Nov 05, 2024, 01:26 PM UTC

We appreciate your patience during this update process. If you encounter any issues or have any questions, please do not hesitate to contact our support team.

Read the full incident report →

Notice September 4, 2024

Validis UK: API intermittent timeout

Detected by Pingoru: Sep 04, 2024, 10:28 AM UTC
Resolved: Sep 06, 2024, 04:49 PM UTC
Duration: 2d 6h

Affected: Validis UK

Timeline · 4 updates

investigating Sep 04, 2024, 10:28 AM UTC

We are investigating an issue where some Validis UK API customers are experiencing intermittent timeout errors when calling endpoints. Please note that users navigating portals on Validis UK remain unaffected. The issue is related to Microsoft Azure, our technical team is treating this matter with the utmost urgency and is actively working with Microsoft to identify and resolve the root cause. We will continue to provide you updates via this status page. Apologies for any inconvenience caused.
investigating Sep 04, 2024, 01:59 PM UTC

Our hosting partner Microsoft Azure is actively investigating the API intermittent issue. We are closely monitoring the situation and will provide updates as soon as more information becomes available. Thank you for your patience and understanding
monitoring Sep 06, 2024, 02:50 PM UTC

Microsoft have implemented a fix and we are currently monitoring the results
resolved Sep 06, 2024, 04:49 PM UTC

This incident has been resolved.

Read the full incident report →