Validis incident
Validis US: Issues accessing Validis portal and API
Validis experienced a critical incident on June 25, 2025 affecting Validis US, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2025, 04:39 PM UTC
We’re currently aware of an issue preventing users from accessing the Validis portal and API. Our technical team is currently investigating this as the highest priority. We apologize for the inconvenience. We will continue to provide you with updates via this status page.
- identified Jun 25, 2025, 05:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 25, 2025, 05:53 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 25, 2025, 07:43 PM UTC
Our team is actively working on the issue. Portal and API access have now been restored. We have identified a remaining issue related to upload processing. Uploads are being safely received and stored, but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We apologise for any inconvenience caused whilst we work on resolving this issue
- resolved Jun 25, 2025, 08:59 PM UTC
This incident has been resolved.