Validis experienced a minor incident on May 21, 2026 affecting Validis UK and Xero - Accounting API, lasting 22h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Validis UKXero - Accounting API
Update timeline
- investigating May 21, 2026, 10:49 AM UTC
We are currently aware of an issue where some customers are unable to proceed with Xero uploads and receive an invalid scope error from xero. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- monitoring May 21, 2026, 01:43 PM UTC
We have successfully deployed a fix for the issue affecting Xero data uploads. All impacted customers are now advised to reattempt their upload. We will continue to monitor the system closely to ensure ongoing stability.
- resolved May 22, 2026, 08:50 AM UTC
This incident has been resolved.