UserTesting Outage History

UserTesting is up right now

Pingoru has recorded 28 incidents for UserTesting: 8 in the last 12 months and 0 in the last 90 days.

Source: status.userzoom.com

28incidents recorded
8last 12 months
0last 90 days
7 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking UserTesting in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202611 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 2026119 of 744 (3%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 744 (0%)
November 202600 of 81 (0%)

Incidents, newest first

Minor July 15, 2026 We're investigating reports that Android 17 users are unable to start UserZoom tests 18h 40m UserZoom Surveys Android App

Started Jul 15, 2026, 09:57 PM UTC· resolved Jul 16, 2026, 04:37 PM UTC

  1. investigating Jul 15, 2026, 09:57 PM UTC

    In some cases Android 17 users are seeing an error message or a blank white screen when they try to start a UserZoom unmoderated test.

  2. resolved Jul 16, 2026, 04:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 22, 2026 Userzoom down 44m Login, User Management, Templates, Study Builder

Started Apr 22, 2026, 06:47 PM UTC· resolved Apr 22, 2026, 07:32 PM UTC

  1. investigating Apr 22, 2026, 06:47 PM UTC

    Currently Userzoom appears to be down. We are investigating. Thank you for your patience.

  2. monitoring Apr 22, 2026, 07:08 PM UTC

    UZ appears to be back up but we are still monitoring

  3. monitoring Apr 22, 2026, 07:09 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 22, 2026, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026 Studies with Video Questions are causing upload errors 16h 27m UserZoom Surveys Android App, UserZoom Surveys iOS App

Started Feb 02, 2026, 08:28 PM UTC· resolved Feb 03, 2026, 12:55 PM UTC

  1. investigating Feb 02, 2026, 08:28 PM UTC

    We have discovered an issue impacting UserZoom Mobile Studies that contain Video Questions where an error occurs when a participant tries to upload their session

  2. identified Feb 03, 2026, 10:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 03, 2026, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 03, 2026, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 15, 2026 Downloading/Sharing Clips currently not working for users in the US 16h 37m Data Exports

Started Jan 15, 2026, 09:00 PM UTC· resolved Jan 16, 2026, 01:37 PM UTC

  1. investigating Jan 15, 2026, 09:00 PM UTC

    We are seeing an issue impacting clips where they cannot be downloaded or shared. This issue is only impacting users in the US. We are currently investigating. Thank you for your patience and our apologies for any inconvenience.

  2. identified Jan 15, 2026, 10:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 16, 2026, 12:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2026, 01:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 14, 2026 Unable to log into UserZoom 51m Login

Started Jan 14, 2026, 09:23 AM UTC· resolved Jan 14, 2026, 10:14 AM UTC

  1. investigating Jan 14, 2026, 09:23 AM UTC

    We are aware that some users are experiencing issues when trying to log in. Our team is actively looking into this and working to resolve it as quickly as possible. We will share an update as soon as we have more information. Thank you for your patience, and we apologize for the inconvenience.

  2. identified Jan 14, 2026, 09:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 14, 2026, 09:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 14, 2026, 10:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 10, 2025 Unable to log into UserZoom 45m Login

Started Dec 10, 2025, 10:04 AM UTC· resolved Dec 10, 2025, 10:49 AM UTC

  1. investigating Dec 10, 2025, 10:04 AM UTC

    We are aware that some users may be experiencing login issues. Our team is actively investigating the problem, and we will share an update as soon as we have more information.

  2. identified Dec 10, 2025, 10:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 10, 2025, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2025, 10:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 1, 2025 Connectivity issues in Europe 38m Login

Started Dec 01, 2025, 09:17 AM UTC· resolved Dec 01, 2025, 09:56 AM UTC

  1. investigating Dec 01, 2025, 09:17 AM UTC

    We are aware that some users in Europe are currently experiencing difficulties accessing the platform. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

  2. resolved Dec 01, 2025, 09:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2025 Data exports failing for generate in the North America region 58m Data Exports

Started Nov 05, 2025, 08:24 PM UTC· resolved Nov 05, 2025, 09:23 PM UTC

  1. investigating Nov 05, 2025, 08:24 PM UTC

    We are investigating some issues generating exports in the North America region accounts. We will update as soon as we know more about the issue. Thanks for your patience.

  2. identified Nov 05, 2025, 09:08 PM UTC

    The issue has been identified and we hope to fix the issue really soon. We appreciate your patience and will continue updating in here once we have applied the fix.

  3. resolved Nov 05, 2025, 09:23 PM UTC

    This incident is now resolved and all exports done in the North America region should work as expected. Thank you for your patience and apologize for the incovenience.

Read the full incident report →

Major October 20, 2025 UserZoom Moderated Down 6h 21m

Started Oct 20, 2025, 04:01 PM UTC· resolved Oct 20, 2025, 10:23 PM UTC

  1. investigating Oct 20, 2025, 04:01 PM UTC

    We are receiving reports of UserZoom Moderated services being down. We are looking into it. Thank you for your patience.

  2. identified Oct 20, 2025, 05:14 PM UTC

    We have learning that the service provider UserZoom relies on for its Moderated Services is being impacted by the AWS outages. We will keep you posted.

  3. monitoring Oct 20, 2025, 07:44 PM UTC

    It appears that our service provider is slowly going back online. Moderated Sessions are working again. However, we will continue to monitor things on our side to be sure all is well.

  4. resolved Oct 20, 2025, 10:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2025 Issues starting Moderated sessions in some accounts in North America 1h Moderated in session experience

Started Jul 01, 2025, 01:49 PM UTC· resolved Jul 01, 2025, 02:49 PM UTC

  1. investigating Jul 01, 2025, 01:49 PM UTC

    We are currently investigating some issues reported when starting Moderated sessions for customers in North America. We will update as soon as we have more information.

  2. identified Jul 01, 2025, 02:03 PM UTC

    We have identified the issue and are looking to restore access as soon as possible. Apologies for the inconvenience.

  3. monitoring Jul 01, 2025, 02:28 PM UTC

    A fix has been implemented and the ability to start sessions should be restored for all accounts. We will be monitoring to ensure there's no further issues. Thank you for your patience.

  4. resolved Jul 01, 2025, 02:49 PM UTC

    The incident has been fully resolved. Again, thank you for you patience and apologies for the inconvenience.

Read the full incident report →

Minor April 24, 2025 Issue with Text Display: Button Labels and Input Fields Not Showing Correctly. 10h 54m Moderated in session experience, Unmoderated research methods

Started Apr 24, 2025, 09:40 PM UTC· resolved Apr 25, 2025, 08:34 AM UTC

  1. investigating Apr 24, 2025, 09:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 24, 2025, 09:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2025, 08:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2025 IntelliZoom migration - Migration in progress, issues entering studies from the IZ panel 1h 40m Study Recruitment by UserZoom

Started Jan 22, 2025, 12:46 PM UTC· resolved Jan 22, 2025, 02:27 PM UTC

  1. identified Jan 22, 2025, 12:46 PM UTC

    We are aware of issues impacting IntelliZoom panelists from entering UserZoom studies. We are in the middle of a migration and are working to restore that flow as soon as possible. Other methods of entry to the study are all working correctly. Apologies for the inconvenience.

  2. monitoring Jan 22, 2025, 12:55 PM UTC

    The issue should now be fixed and the entrance to the studies by the IntelliZoom panel is back to working correctly. Thank you for your patience. We will continue monitoring during the day.

  3. resolved Jan 22, 2025, 02:27 PM UTC

    All issues are resolved and the participation of IntelliZoom panelists is back to normal. Thank you for your patience.

Read the full incident report →

Critical December 16, 2024 Problems loading the Results page in EU-based accounts 2h 40m Ratios & Responses, Transcripts, Video Player, Data Exports

Started Dec 16, 2024, 09:20 PM UTC· resolved Dec 17, 2024, 12:01 AM UTC

  1. investigating Dec 16, 2024, 09:20 PM UTC

    We are currently investigating an issue affecting users with EU-based accounts who may experience a blank page when attempting to load the results page. We appreciate your patience as we work to resolve this issue.

  2. monitoring Dec 16, 2024, 09:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 16, 2024, 09:55 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 17, 2024, 12:01 AM UTC

    This incident has been resolved.

Read the full incident report →