UserTesting Outage History

UserTesting is up right now

There were 2 UserTesting outages since February 2, 2026 totaling 17h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.userzoom.com

Major April 22, 2026

Userzoom down

Detected by Pingoru
Apr 22, 2026, 06:47 PM UTC
Resolved
Apr 22, 2026, 07:32 PM UTC
Duration
44m
Affected: LoginUser ManagementTemplatesStudy Builder
Timeline · 4 updates
  1. investigating Apr 22, 2026, 06:47 PM UTC

    Currently Userzoom appears to be down. We are investigating. Thank you for your patience.

  2. monitoring Apr 22, 2026, 07:08 PM UTC

    UZ appears to be back up but we are still monitoring

  3. monitoring Apr 22, 2026, 07:09 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 22, 2026, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026

Studies with Video Questions are causing upload errors

Detected by Pingoru
Feb 02, 2026, 08:28 PM UTC
Resolved
Feb 03, 2026, 12:55 PM UTC
Duration
16h 27m
Affected: UserZoom Surveys Android AppUserZoom Surveys iOS App
Timeline · 4 updates
  1. investigating Feb 02, 2026, 08:28 PM UTC

    We have discovered an issue impacting UserZoom Mobile Studies that contain Video Questions where an error occurs when a participant tries to upload their session

  2. identified Feb 03, 2026, 10:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 03, 2026, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 03, 2026, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

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