UserTesting incident
Studies with Video Questions are causing upload errors
Minor Vendor's status page →
Resolved after 16 hours 27 minutes, affecting UserZoom Surveys Android App and UserZoom Surveys iOS App, on February 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
UserZoom Surveys Android AppUserZoom Surveys iOS App
Update timeline
- investigating Feb 02, 2026, 08:28 PM UTC
We have discovered an issue impacting UserZoom Mobile Studies that contain Video Questions where an error occurs when a participant tries to upload their session
- identified Feb 03, 2026, 10:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 03, 2026, 12:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 12:55 PM UTC
This incident has been resolved.
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