UserTesting incident

Studies with Video Questions are causing upload errors

Minor Resolved View vendor source →

UserTesting experienced a minor incident on February 2, 2026 affecting UserZoom Surveys Android App and UserZoom Surveys iOS App, lasting 16h 27m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 08:28 PM UTC
Resolved
Feb 03, 2026, 12:55 PM UTC
Duration
16h 27m
Detected by Pingoru
Feb 02, 2026, 08:28 PM UTC

Affected components

UserZoom Surveys Android AppUserZoom Surveys iOS App

Update timeline

  1. investigating Feb 02, 2026, 08:28 PM UTC

    We have discovered an issue impacting UserZoom Mobile Studies that contain Video Questions where an error occurs when a participant tries to upload their session

  2. identified Feb 03, 2026, 10:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 03, 2026, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 03, 2026, 12:55 PM UTC

    This incident has been resolved.