UserTesting incident

Downloading/Sharing Clips currently not working for users in the US

Major Resolved View vendor source →

UserTesting experienced a major incident on January 15, 2026 affecting Data Exports, lasting 16h 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 09:00 PM UTC
Resolved
Jan 16, 2026, 01:37 PM UTC
Duration
16h 37m
Detected by Pingoru
Jan 15, 2026, 09:00 PM UTC

Affected components

Data Exports

Update timeline

  1. investigating Jan 15, 2026, 09:00 PM UTC

    We are seeing an issue impacting clips where they cannot be downloaded or shared. This issue is only impacting users in the US. We are currently investigating. Thank you for your patience and our apologies for any inconvenience.

  2. identified Jan 15, 2026, 10:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 16, 2026, 12:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2026, 01:37 PM UTC

    This incident has been resolved.