UserTesting experienced a major incident on October 20, 2025, lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2025, 04:01 PM UTC
We are receiving reports of UserZoom Moderated services being down. We are looking into it. Thank you for your patience.
- identified Oct 20, 2025, 05:14 PM UTC
We have learning that the service provider UserZoom relies on for its Moderated Services is being impacted by the AWS outages. We will keep you posted.
- monitoring Oct 20, 2025, 07:44 PM UTC
It appears that our service provider is slowly going back online. Moderated Sessions are working again. However, we will continue to monitor things on our side to be sure all is well.
- resolved Oct 20, 2025, 10:23 PM UTC
This incident has been resolved.