UserTesting incident

Data exports failing for generate in the North America region

Minor Resolved View vendor source →

UserTesting experienced a minor incident on November 5, 2025 affecting Data Exports, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 08:24 PM UTC
Resolved
Nov 05, 2025, 09:23 PM UTC
Duration
58m
Detected by Pingoru
Nov 05, 2025, 08:24 PM UTC

Affected components

Data Exports

Update timeline

  1. investigating Nov 05, 2025, 08:24 PM UTC

    We are investigating some issues generating exports in the North America region accounts. We will update as soon as we know more about the issue. Thanks for your patience.

  2. identified Nov 05, 2025, 09:08 PM UTC

    The issue has been identified and we hope to fix the issue really soon. We appreciate your patience and will continue updating in here once we have applied the fix.

  3. resolved Nov 05, 2025, 09:23 PM UTC

    This incident is now resolved and all exports done in the North America region should work as expected. Thank you for your patience and apologize for the incovenience.