UserTesting experienced a major incident on January 14, 2026 affecting Login, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Login
Update timeline
- investigating Jan 14, 2026, 09:23 AM UTC
We are aware that some users are experiencing issues when trying to log in. Our team is actively looking into this and working to resolve it as quickly as possible. We will share an update as soon as we have more information. Thank you for your patience, and we apologize for the inconvenience.
- identified Jan 14, 2026, 09:27 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 14, 2026, 09:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2026, 10:14 AM UTC
This incident has been resolved.