UserTesting incident

We're investigating reports that Android 17 users are unable to start UserZoom tests

Minor Resolved View vendor source →

UserTesting experienced a minor incident on July 15, 2026 affecting UserZoom Surveys Android App, lasting 18h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 09:57 PM UTC
Resolved
Jul 16, 2026, 04:37 PM UTC
Duration
18h 40m
Detected by Pingoru
Jul 15, 2026, 09:57 PM UTC

Affected components

UserZoom Surveys Android App

Update timeline

  1. investigating Jul 15, 2026, 09:57 PM UTC

    In some cases Android 17 users are seeing an error message or a blank white screen when they try to start a UserZoom unmoderated test.

  2. resolved Jul 16, 2026, 04:37 PM UTC

    This incident has been resolved.