UserTesting incident

Userzoom down

Major Resolved View vendor source →

UserTesting experienced a major incident on April 22, 2026 affecting Login and User Management and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 06:47 PM UTC
Resolved
Apr 22, 2026, 07:32 PM UTC
Duration
44m
Detected by Pingoru
Apr 22, 2026, 06:47 PM UTC

Affected components

LoginUser ManagementTemplatesStudy Builder

Update timeline

  1. investigating Apr 22, 2026, 06:47 PM UTC

    Currently Userzoom appears to be down. We are investigating. Thank you for your patience.

  2. monitoring Apr 22, 2026, 07:08 PM UTC

    UZ appears to be back up but we are still monitoring

  3. monitoring Apr 22, 2026, 07:09 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 22, 2026, 07:32 PM UTC

    This incident has been resolved.