UserTesting incident

Unable to log into UserZoom

Major Resolved View vendor source →

UserTesting experienced a major incident on December 10, 2025 affecting Login, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 10:04 AM UTC
Resolved
Dec 10, 2025, 10:49 AM UTC
Duration
45m
Detected by Pingoru
Dec 10, 2025, 10:04 AM UTC

Affected components

Login

Update timeline

  1. investigating Dec 10, 2025, 10:04 AM UTC

    We are aware that some users may be experiencing login issues. Our team is actively investigating the problem, and we will share an update as soon as we have more information.

  2. identified Dec 10, 2025, 10:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 10, 2025, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2025, 10:49 AM UTC

    This incident has been resolved.