University of South Australia incident

Webex Calling Intermittent phone call failures

Notice Resolved View vendor source →

University of South Australia experienced a notice incident on August 18, 2025 affecting Call Queuing (Webex Contact Centre, Webex Calling) and Telephony, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 01:50 AM UTC
Resolved
Aug 18, 2025, 05:40 AM UTC
Duration
3h 50m
Detected by Pingoru
Aug 18, 2025, 01:50 AM UTC

Affected components

Call Queuing (Webex Contact Centre, Webex Calling)Telephony

Update timeline

  1. identified Aug 18, 2025, 01:50 AM UTC

    Optus and Cisco have confirmed an Australia wide issue and are in the process of resolving the incident

  2. monitoring Aug 18, 2025, 02:35 AM UTC

    Cisco and Optus have implemented a fix and services have been restored. We will monitor for any further issues

  3. resolved Aug 18, 2025, 05:40 AM UTC

    No further incidents detected.