University of South Australia incident
Okta Multi-Factor Authentication for off-campus users
Resolved after 22 hours 57 minutes, affecting Authentication Services (AD, ADFS, Okta), on June 4, 2025.
Okta have made a change which has restored MFA functionality. Currently testing and monitoring.
Affected components
Update timeline
- investigating Jun 04, 2025, 12:00 AM UTC
Currently Okta is accepting push notifications to verify users identity but failing to send users through to UniSA systems. Users with a currently open session or on campus are not affected.
- investigating Jun 04, 2025, 12:10 AM UTC
We are continuing to investigate this issue.
- investigating Jun 04, 2025, 01:48 AM UTC
Errors have been supplied to Okta and they are investigating from their end.
- investigating Jun 04, 2025, 02:43 AM UTC
To clarify this issue is affecting users: - off-campus - without an existing session - on campus wi-fi Users on campus via wired networks are not affected
- monitoring Jun 04, 2025, 05:50 AM UTC
Okta have made a change which has restored MFA functionality. Currently testing and monitoring.
- resolved Jun 04, 2025, 10:57 PM UTC
This incident has been resolved.
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