University of South Australia incident
Webex Calling Intermittent phone call failures
Notice Vendor's status page →
Resolved after 3 hours 50 minutes, affecting Call Queuing (Webex Contact Centre, Webex Calling) and Telephony, on August 18, 2025.
Cisco and Optus have implemented a fix and services have been restored. We will monitor for any further issues
Affected components
Call Queuing (Webex Contact Centre, Webex Calling)Telephony
Update timeline
- identified Aug 18, 2025, 01:50 AM UTC
Optus and Cisco have confirmed an Australia wide issue and are in the process of resolving the incident
- monitoring Aug 18, 2025, 02:35 AM UTC
Cisco and Optus have implemented a fix and services have been restored. We will monitor for any further issues
- resolved Aug 18, 2025, 05:40 AM UTC
No further incidents detected.
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