University of South Australia incident
Unplanned Service Interruption - Adelaide University Service Cloud CRM
Resolved after 27 days 21 hours, affecting Student Enquiry Management (CRM Service Cloud), on September 22, 2025.
This issue has been resolved by the vendor and users should be able to use the systems again without issue. We will continue to monitor throughout the day.
Affected components
Update timeline
- investigating Sep 22, 2025, 12:57 AM UTC
We are currently experiencing an unplanned outage of the Adelaide University Service Cloud CRM system. This outage will impact: Students using https://ask.adelaideuni.edu.au to apply to study at Adelaide University Staff using the CRM in the following spaces: Future student enquiries teams using Service Cloud Applications and admissions teams using Service Cloud Current student enquiries teams using Service Cloud Teams using Service Cloud for task management This outage is impacting multiple customers using the Service Cloud technology and is actively being worked on by the vendor. Updates will be provided as they become available.
- monitoring Sep 22, 2025, 02:06 AM UTC
This issue has been resolved by the vendor and users should be able to use the systems again without issue. We will continue to monitor throughout the day.
- resolved Oct 19, 2025, 10:28 PM UTC
This incident has been resolved.
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