University of South Australia incident
Unplanned Service Interruption - Adelaide University Service Cloud CRM
University of South Australia experienced a notice incident on September 22, 2025 affecting Student Enquiry Management (CRM Service Cloud), lasting 27d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2025, 12:57 AM UTC
We are currently experiencing an unplanned outage of the Adelaide University Service Cloud CRM system. This outage will impact: Students using https://ask.adelaideuni.edu.au to apply to study at Adelaide University Staff using the CRM in the following spaces: Future student enquiries teams using Service Cloud Applications and admissions teams using Service Cloud Current student enquiries teams using Service Cloud Teams using Service Cloud for task management This outage is impacting multiple customers using the Service Cloud technology and is actively being worked on by the vendor. Updates will be provided as they become available.
- monitoring Sep 22, 2025, 02:06 AM UTC
This issue has been resolved by the vendor and users should be able to use the systems again without issue. We will continue to monitor throughout the day.
- resolved Oct 19, 2025, 10:28 PM UTC
This incident has been resolved.