Mount Gambier Network Outage - All Services

Update timeline

1. investigating Aug 02, 2025, 11:16 PM UTC

   We are currently investigating a network outage affecting all services in the Mount Gambier Campus. Updates will be provided as they become available.

2. investigating Aug 02, 2025, 11:28 PM UTC

   AARNet has detected an unplanned outage between Adelaide and Murray Bridge, SA. Fault investigation is underway. Identification of specific impacted services is in progress and will be provided when possible. There is no ETR at this time.

3. investigating Aug 02, 2025, 11:29 PM UTC

   AARNet's Third Party Supplier Field Resources have arrived on site and commenced investigations. There is no ETR at this time. Further updates will be provided as soon as more information is available.

4. identified Aug 02, 2025, 11:45 PM UTC

   AARNet’s Third Party Supplier Field Resources have identified the exact location of the fibre damage. Additional resources have been engaged and are enroute to the fault location. There is no ETR at this time. Further updates will be provided as soon as more information is available

5. monitoring Aug 03, 2025, 06:16 AM UTC

   Campus Network services appear to be restored. We are continuing to monitor performance while awaiting formal confirmation from our third-party provider that all restoration activities are complete.

6. resolved Aug 03, 2025, 08:14 AM UTC

   AARNet's Third Party supplier have advised that restoration works have been successfully completed. AARNet Engineers have confirmed recovery. No further outage is expected.