University of South Australia incident

Authentication failures across multiple systems

Major Resolved View vendor source →

University of South Australia experienced a major incident on December 9, 2025 affecting Authentication Services (AD, ADFS, Okta), lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 03:55 AM UTC
Resolved
Dec 09, 2025, 06:25 AM UTC
Duration
2h 29m
Detected by Pingoru
Dec 09, 2025, 03:55 AM UTC

Affected components

Authentication Services (AD, ADFS, Okta)

Update timeline

  1. investigating Dec 09, 2025, 03:55 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 09, 2025, 04:48 AM UTC

    A fix has been identified and we are monitoring the results. If device time is wrong on your UniSA device please reboot it.

  3. resolved Dec 09, 2025, 06:25 AM UTC

    This incident has been resolved if you are still having authentication issues please contact the AU Service Desk, 83025000.