University of South Australia Outage History

University of South Australia is up right now

Pingoru has recorded 50 incidents for University of South Australia: 18 in the last 12 months and 2 in the last 90 days.

Source: service-status.unisa.edu.au

50incidents recorded
18last 12 months
2last 90 days
20 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking University of South Australia in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202610 of 744 (0%)
June 202611 of 720 (0%)
July 202610 of 744 (0%)
August 202611 of 744 (0%)
September 202610 of 720 (0%)
October 202600 of 593 (0%)

Incidents, newest first

Critical September 16, 2026 Unplanned Service Interruption: learnonline (Moodle) 4m learnonline (Moodle)

Started Sep 16, 2026, 10:15 PM UTC· resolved Sep 16, 2026, 10:20 PM UTC

  1. investigating Sep 16, 2026, 10:15 PM UTC

    learnonline is currently experiencing technical issues, but a team of people are investigating. Further updates will be posted shortly.

  2. resolved Sep 16, 2026, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 19, 2026 Unplanned service interruption: UniSA Media Library 1h Media Library

Started Jun 19, 2026, 11:26 PM UTC· resolved Jun 20, 2026, 12:26 AM UTC

  1. investigating Jun 19, 2026, 11:26 PM UTC

    The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating. Further updates will be posted shortly.

  2. resolved Jun 20, 2026, 12:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 31, 2025 UniSA Qualtics Survey interface is unavailable 4d 23h

Started Dec 31, 2025, 12:21 AM UTC· resolved Jan 04, 2026, 11:51 PM UTC

  1. investigating Dec 31, 2025, 12:21 AM UTC

    Surveys can still be completed by staff/students/public as needed but the admin interface to change or download content is unavailable

  2. resolved Jan 04, 2026, 11:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 30, 2025 NextCloud Research Data Storage is unavailable 4h 32m

Started Dec 30, 2025, 01:56 AM UTC· resolved Dec 30, 2025, 06:29 AM UTC

  1. identified Dec 30, 2025, 01:56 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Dec 30, 2025, 06:29 AM UTC

    UniSA NextCloud has been recovered and is operational.

Read the full incident report →

Critical December 22, 2025 UniSA myHR is unavailable 1h 30m Employee Self Service (myHR)

Started Dec 22, 2025, 11:31 PM UTC· resolved Dec 23, 2025, 01:02 AM UTC

  1. identified Dec 22, 2025, 11:31 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Dec 23, 2025, 01:02 AM UTC

    myHR service is back online.

Read the full incident report →

Minor December 18, 2025 UniSA search intermittent errors 22h 7m UniSA Website

Started Dec 18, 2025, 08:16 AM UTC· resolved Dec 19, 2025, 06:23 AM UTC

  1. investigating Dec 18, 2025, 08:16 AM UTC

    Users searching from the UniSA website are getting intermittent errors when searching.

  2. resolved Dec 19, 2025, 06:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2025 AU Box cloud storage is unavailable 2h 4m

Started Dec 17, 2025, 03:07 AM UTC· resolved Dec 17, 2025, 05:12 AM UTC

  1. identified Dec 17, 2025, 03:07 AM UTC

    The vendor is having issues throughout Australia and are working through a fix. For more info please see the box status page - https://status.box.com/incidents/48t1p9xtd4tz

  2. resolved Dec 17, 2025, 05:12 AM UTC

    This incident has been resolved by the vendor

Read the full incident report →

Minor December 15, 2025 Qualtrics unavailable 1d 4h

Started Dec 15, 2025, 10:50 PM UTC· resolved Dec 17, 2025, 03:04 AM UTC

  1. investigating Dec 15, 2025, 10:50 PM UTC

    The vendor is investigating and working on remediation

  2. resolved Dec 17, 2025, 03:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 9, 2025 Authentication failures across multiple systems 2h 29m Authentication Services (AD, ADFS, Okta)

Started Dec 09, 2025, 03:55 AM UTC· resolved Dec 09, 2025, 06:25 AM UTC

  1. investigating Dec 09, 2025, 03:55 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 09, 2025, 04:48 AM UTC

    A fix has been identified and we are monitoring the results. If device time is wrong on your UniSA device please reboot it.

  3. resolved Dec 09, 2025, 06:25 AM UTC

    This incident has been resolved if you are still having authentication issues please contact the AU Service Desk, 83025000.

Read the full incident report →

Notice October 31, 2025 Unplanned Service Interruption: UniSA StudyLink Single Sign On 7d 3h

Started Oct 31, 2025, 12:32 AM UTC· resolved Nov 07, 2025, 04:20 AM UTC

  1. investigating Oct 31, 2025, 12:32 AM UTC

    The SSO issue has been identified with the StudyLink application. The IT team are looking into the problem with the StudyLink vendor support to resolve this asap.

  2. monitoring Oct 31, 2025, 01:33 AM UTC

    A fix has been implemented and the environment refresh has been done by the vendor.

  3. resolved Nov 07, 2025, 04:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025 Unplanned Service Interruption: Zoom Service 14h 6m Virtual Classroom (Zoom)

Started Oct 20, 2025, 08:02 AM UTC· resolved Oct 20, 2025, 10:08 PM UTC

  1. investigating Oct 20, 2025, 08:02 AM UTC

    The Zoom cloud service is currently experiencing issues. Further updates can be found on the Zoom Service StatusPage: https://www.zoomstatus.com/ Further updates will be posted shortly.

  2. resolved Oct 20, 2025, 10:08 PM UTC

    The issue with Zoom has been resolved by the vendor and they are monitoring for any further outages. Further updates can be found at Zoom's Service Status page: https://www.zoomstatus.com/

Read the full incident report →

Notice October 19, 2025 myHR Unavailable 10h Employee Self Service (myHR)

Started Oct 19, 2025, 10:36 PM UTC· resolved Oct 20, 2025, 08:37 AM UTC

  1. investigating Oct 19, 2025, 10:36 PM UTC

    myHR (Employee/EmpowerHR Self Service) is unavailable. IT staff are investigating.

  2. identified Oct 19, 2025, 11:03 PM UTC

    An issue has been identified and staff are working on a fix

  3. monitoring Oct 19, 2025, 11:21 PM UTC

    A fix has been implemented and we will monitor to ensure it is operating as expected.

  4. monitoring Oct 19, 2025, 11:22 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 20, 2025, 08:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 22, 2025 Unplanned Service Interruption - Adelaide University Service Cloud CRM 27d 21h Student Enquiry Management (CRM Service Cloud)

Started Sep 22, 2025, 12:57 AM UTC· resolved Oct 19, 2025, 10:28 PM UTC

  1. investigating Sep 22, 2025, 12:57 AM UTC

    We are currently experiencing an unplanned outage of the Adelaide University Service Cloud CRM system. This outage will impact: Students using https://ask.adelaideuni.edu.au to apply to study at Adelaide University Staff using the CRM in the following spaces: Future student enquiries teams using Service Cloud Applications and admissions teams using Service Cloud Current student enquiries teams using Service Cloud Teams using Service Cloud for task management This outage is impacting multiple customers using the Service Cloud technology and is actively being worked on by the vendor. Updates will be provided as they become available.

  2. monitoring Sep 22, 2025, 02:06 AM UTC

    This issue has been resolved by the vendor and users should be able to use the systems again without issue. We will continue to monitor throughout the day.

  3. resolved Oct 19, 2025, 10:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 18, 2025 F5 VPN connection errors 3d 23h VPN Services

Started Sep 18, 2025, 01:42 AM UTC· resolved Sep 22, 2025, 12:49 AM UTC

  1. investigating Sep 18, 2025, 01:42 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 18, 2025, 02:01 AM UTC

    VPN services are back online and we are monitoring for any further issues

  3. resolved Sep 22, 2025, 12:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 16, 2025 Network Performance Issues with UniSA Applications 5h 41m Wireless Services, City West Campus Network, Mawson Lakes Campus Network, City East Campus Network and 3 more

Started Sep 16, 2025, 02:02 AM UTC· resolved Sep 16, 2025, 07:43 AM UTC

  1. investigating Sep 16, 2025, 02:02 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 16, 2025, 02:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 16, 2025, 05:22 AM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 16, 2025, 07:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 18, 2025 Webex Calling Intermittent phone call failures 3h 50m Call Queuing (Webex Contact Centre, Webex Calling), Telephony

Started Aug 18, 2025, 01:50 AM UTC· resolved Aug 18, 2025, 05:40 AM UTC

  1. identified Aug 18, 2025, 01:50 AM UTC

    Optus and Cisco have confirmed an Australia wide issue and are in the process of resolving the incident

  2. monitoring Aug 18, 2025, 02:35 AM UTC

    Cisco and Optus have implemented a fix and services have been restored. We will monitor for any further issues

  3. resolved Aug 18, 2025, 05:40 AM UTC

    No further incidents detected.

Read the full incident report →

Critical August 2, 2025 Mount Gambier Network Outage - All Services 8h 58m Mt Gambier Campus Network

Started Aug 02, 2025, 11:16 PM UTC· resolved Aug 03, 2025, 08:14 AM UTC

  1. investigating Aug 02, 2025, 11:16 PM UTC

    We are currently investigating a network outage affecting all services in the Mount Gambier Campus. Updates will be provided as they become available.

  2. investigating Aug 02, 2025, 11:28 PM UTC

    AARNet has detected an unplanned outage between Adelaide and Murray Bridge, SA. Fault investigation is underway. Identification of specific impacted services is in progress and will be provided when possible. There is no ETR at this time.

  3. investigating Aug 02, 2025, 11:29 PM UTC

    AARNet's Third Party Supplier Field Resources have arrived on site and commenced investigations. There is no ETR at this time. Further updates will be provided as soon as more information is available.

  4. identified Aug 02, 2025, 11:45 PM UTC

    AARNet’s Third Party Supplier Field Resources have identified the exact location of the fibre damage. Additional resources have been engaged and are enroute to the fault location. There is no ETR at this time. Further updates will be provided as soon as more information is available

  5. monitoring Aug 03, 2025, 06:16 AM UTC

    Campus Network services appear to be restored. We are continuing to monitor performance while awaiting formal confirmation from our third-party provider that all restoration activities are complete.

  6. resolved Aug 03, 2025, 08:14 AM UTC

    AARNet's Third Party supplier have advised that restoration works have been successfully completed. AARNet Engineers have confirmed recovery. No further outage is expected.

Read the full incident report →

Minor July 25, 2025 Slowness when Logging into ADFS. 27m Authentication Services (AD, ADFS, Okta)

Started Jul 25, 2025, 02:02 AM UTC· resolved Jul 25, 2025, 02:30 AM UTC

  1. investigating Jul 25, 2025, 02:02 AM UTC

    We are currently investigating this issue.

  2. resolved Jul 25, 2025, 02:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 20, 2025 Library Catalogue - Certificate Error 5h 16m Library Catalogue

Started Jul 20, 2025, 01:46 AM UTC· resolved Jul 20, 2025, 07:02 AM UTC

  1. identified Jul 20, 2025, 01:46 AM UTC

    The library catalogue, https://find.library.unisa.edu.au/, has a certificate error. Some browsers may let you ignore the error and continue using the site. Our support team is working to get the certificate error resolved,

  2. monitoring Jul 20, 2025, 07:02 AM UTC

    The Library Catalogue vendor has resolved the certificate issue that impacted the UniSA Library Catalogue. The certificate error message will no longer appear. Apologies on this issue occurring.

  3. resolved Jul 20, 2025, 07:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 7, 2025 Library Catalogue - Degradation of Service 1d 16h

Started Jul 07, 2025, 06:47 AM UTC· resolved Jul 08, 2025, 11:41 PM UTC

  1. identified Jul 07, 2025, 06:47 AM UTC

    We have identified performance issues on the Library Catalogue and expect to resolve it shortly.

  2. resolved Jul 08, 2025, 11:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 27, 2025 Okta Service Degradation - SMS Authentication impacted 1h 19m Authentication Services (AD, ADFS, Okta)

Started Jun 27, 2025, 03:33 AM UTC· resolved Jun 27, 2025, 04:53 AM UTC

  1. identified Jun 27, 2025, 03:33 AM UTC

    The issue has been identified and Okta has been contacted to provide a resolution. Only existing users of SMS Multifactor Authentication have been affected.

  2. resolved Jun 27, 2025, 04:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 4, 2025 Okta Multi-Factor Authentication for off-campus users 22h 57m Authentication Services (AD, ADFS, Okta)

Started Jun 04, 2025, 12:00 AM UTC· resolved Jun 04, 2025, 10:57 PM UTC

  1. investigating Jun 04, 2025, 12:00 AM UTC

    Currently Okta is accepting push notifications to verify users identity but failing to send users through to UniSA systems. Users with a currently open session or on campus are not affected.

  2. investigating Jun 04, 2025, 12:10 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 04, 2025, 01:48 AM UTC

    Errors have been supplied to Okta and they are investigating from their end.

  4. investigating Jun 04, 2025, 02:43 AM UTC

    To clarify this issue is affecting users: - off-campus - without an existing session - on campus wi-fi Users on campus via wired networks are not affected

  5. monitoring Jun 04, 2025, 05:50 AM UTC

    Okta have made a change which has restored MFA functionality. Currently testing and monitoring.

  6. resolved Jun 04, 2025, 10:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2025 Email Delays from Mobile Outlook Clients and Mobile Apple Native Mail Clients 1d 6h Staff Email

Started May 20, 2025, 11:34 PM UTC· resolved May 22, 2025, 06:15 AM UTC

  1. investigating May 20, 2025, 11:34 PM UTC

    We are currently investigating this issue.

  2. monitoring May 21, 2025, 12:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating May 21, 2025, 01:00 AM UTC

    The implemented fix did not remediate the issue, we are continuing to investigate and have also raised a case with Microsoft.

  4. identified May 21, 2025, 01:46 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring May 21, 2025, 05:08 AM UTC

    We have implemented a fix and are monitoring the situation, Microsoft are also engaged.

  6. resolved May 22, 2025, 06:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 13, 2025 City East C Building Network offline (Power related) 3h 6m City East Campus Network

Started May 13, 2025, 12:38 AM UTC· resolved May 13, 2025, 03:44 AM UTC

  1. investigating May 13, 2025, 12:38 AM UTC

    Notice of Unplanned Service Interruption City East C Building Service(s) Affected: Network Access (wired, wireless, telephony) Impact of Interruptions: No network access for C building at City East Estimated Time of Restoration: ETA unknown, Butterfields on the way to investigate Cause Power related Special Notes - Contact: Help Desk x25000 Message#: 1

  2. investigating May 13, 2025, 12:38 AM UTC

    We are continuing to investigate this issue.

  3. identified May 13, 2025, 02:21 AM UTC

    Issue has been identified an estimated ETA is 2pm

  4. resolved May 13, 2025, 03:44 AM UTC

    Power related, Butterfield's resolved the issue

Read the full incident report →

Notice May 6, 2025 Unplanned Service Interruption - Student Systems 56m

Started May 06, 2025, 10:31 AM UTC· resolved May 06, 2025, 11:28 AM UTC

  1. investigating May 06, 2025, 10:31 AM UTC

    The following applications are currently experiencing an outage: - myEnrolment - myID - myGraduation - my Research Graduate Research portal - my Supervision Graduate Research supervisor portal - Medici Student System We are working on the issue and expect to have systems online again soon.

  2. monitoring May 06, 2025, 10:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2025, 11:28 AM UTC

    This incident has been resolved.

Read the full incident report →