UHIN Outage History
UHIN is up right nowPingoru has recorded 44 incidents for UHIN: 28 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 19 of 720 (3%) |
| May 2026 | 1 | 4 of 744 (1%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 3 | 77 of 744 (10%) |
| August 2026 | 3 | 144 of 744 (19%) |
| September 2026 | 1 | 7 of 720 (1%) |
| October 2026 | 6 | 163 of 508 (32%) |
Incidents, newest first
Major October 21, 2026 UHIN SFTP Connectivity 8h 13m Alerts - Delivered via SFTP, SFTP Connection
Started Oct 21, 2026, 01:58 PM UTC· resolved Oct 21, 2026, 10:11 PM UTC
- identified Oct 21, 2026, 01:58 PM UTC
UHIN is currently experiencing SFTP connectivity, impacting customers’ ability to connect to sftp folders. Our team is actively working to identify the root cause and resolve the issue promptly. Estimated Time to Resolution: - We anticipate resolving the issue by 10/21/2026.
- identified Oct 21, 2026, 03:25 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 21, 2026, 08:25 PM UTC
We are seeing a significant number of successful SFTP connections, indicating that the service is functioning for many customers. However, some customers are still experiencing connectivity issues. Our team continues to investigate these remaining issues and work toward a full resolution.
- resolved Oct 21, 2026, 10:11 PM UTC
UHIN has identified the cause of this issue and it has been resolved.
Major October 19, 2026 Direct Mail Service Issues 3h 15m Alerts - Delivered via Direct
Started Oct 19, 2026, 03:41 PM UTC· resolved Oct 19, 2026, 06:57 PM UTC
- investigating Oct 19, 2026, 03:41 PM UTC
We are currently experiencing issues with our Direct Secure Mail service that may impact outbound message delivery. Our team is actively investigating the issue and working to restore normal operations. Thank you for your understanding.
- resolved Oct 19, 2026, 06:57 PM UTC
A fix has been implemented. Queued alerts message are now processing. You should receive any delayed alerts during the next scheduled push. Thank you!
Critical October 13, 2026 Alerts Direct Secure Email Service Interruption 3h 59m Alerts - Delivered via Direct
Started Oct 13, 2026, 02:26 PM UTC· resolved Oct 13, 2026, 06:26 PM UTC
- investigating Oct 13, 2026, 02:26 PM UTC
UHIN CHIE is currently experiencing an interruption to the Direct Secure Email service for alerts. We are actively working with our vendor to restore service as quickly as possible. Thank you for your understanding.
- resolved Oct 13, 2026, 06:26 PM UTC
This issue has been resolved. Direct Mail (directmail.uhin.org) is back up and running! Thank you for your patience.
Notice October 7, 2026 CHIE Alert Delivery Update 5d Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow, Clinical Portal
Started Oct 07, 2026, 04:58 PM UTC· resolved Oct 12, 2026, 05:21 PM UTC
- identified Oct 07, 2026, 04:58 PM UTC
We are continuing to address a technical issue with our integration engine that is causing intermittent backlogs in ADT traffic. Our team is actively implementing stabilization measures and clearing the accumulated queues. You may continue to experience delays in alert delivery while processing catches up. We sincerely appreciate your patience as we work to fully resolve this.
- resolved Oct 12, 2026, 05:21 PM UTC
All backlogged messages have been processed, and services are operating normally. Thank you for your patience.
Notice October 5, 2026 CHIE Alert Notifications Delayed 23h 44m Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow, Clinical Portal and 1 more
Started Oct 05, 2026, 02:48 PM UTC· resolved Oct 06, 2026, 02:32 PM UTC
- identified Oct 05, 2026, 02:48 PM UTC
We experienced an issue that resulted in a backlog in ADT processing. The issue has been identified and fixed, but we are still working through the backlog, so there may be some delays in alert delivery while processing catches up. We appreciate your patience.
- resolved Oct 06, 2026, 02:32 PM UTC
All backlogged messages have been processed, and services are operating normally. Thank you for your patience.
Notice October 1, 2026 Select Health is experiencing an outage with 270 & 276 Real Time Transactions 3h 24m Real Time EDI Processing, Payer Network
Started Oct 01, 2026, 03:59 PM UTC· resolved Oct 01, 2026, 07:24 PM UTC
- investigating Oct 01, 2026, 03:59 PM UTC
SelectHealth 270 and 276 Claim Status Outage Select Health is experiencing an outage with 270 & 276 Real Time Transactions. They are working to resolve the issue as soon as possible. Failed transaction will need to be resent after the outage is resolved.
- resolved Oct 01, 2026, 07:24 PM UTC
This incident has been resolved.
Notice September 25, 2026 SelectHealth 276/277 Claim Status Outage 7h 10m Real Time EDI Processing, PIR Connection
Started Sep 25, 2026, 02:41 PM UTC· resolved Sep 25, 2026, 09:51 PM UTC
- identified Sep 25, 2026, 02:41 PM UTC
SelectHealth 276/277 Claim Status Outage SelectHealth started experiencing a 276/277 claim status transaction outage on 9/24/26, the outage is expected to be resolved by 9/25/26 at 11:00 AM MDT. Failed transaction will need to be resent after the outage is resolved.
- resolved Sep 25, 2026, 09:51 PM UTC
SelectHealth 276/277 claim status transaction has been restored.
Notice August 21, 2026 UHIN is investigating SFTP connection issues 1h SFTP Connection
Started Aug 21, 2026, 02:54 PM UTC· resolved Aug 21, 2026, 03:54 PM UTC
- investigating Aug 21, 2026, 02:54 PM UTC
UHIN is investigating SFTP connection issues for some customers. Our technical teams are actively working the issue and an updates will be provided here on our status page.
- resolved Aug 21, 2026, 03:54 PM UTC
This incident has been resolved.
Minor August 5, 2026 Intermittent service disruptions affecting data processing and panel uploads 5d 4h Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow, Data Feeds
Started Aug 05, 2026, 05:54 PM UTC· resolved Aug 10, 2026, 10:30 PM UTC
- monitoring Aug 05, 2026, 05:54 PM UTC
We are currently experiencing intermittent service disruptions affecting data processing and panel uploads. We are working with our vendor to resolve the issue and will post updates as they become available. Some data feeds or queries may be delayed. Panel uploads may need to be resubmitted once service is restored.
- resolved Aug 10, 2026, 10:30 PM UTC
This incident has been resolved.
Minor August 3, 2026 Intermittent connectivity issues with MPI Vendor may cause delays 18h 28m Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow
Started Aug 03, 2026, 07:44 PM UTC· resolved Aug 04, 2026, 02:13 PM UTC
- investigating Aug 03, 2026, 07:44 PM UTC
We are currently experiencing intermittent connectivity issues with our MPI vendor. We are actively working with the vendor to correct the problem. Patient lookup, and alerts may be slightly delayed due to the until the issue is resolved.
- monitoring Aug 03, 2026, 09:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 02:13 PM UTC
This incident has been resolved.
Notice July 22, 2026 Delay in alerts delivery - all messages will be delivered 5h 58m Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow
Started Jul 22, 2026, 04:07 PM UTC· resolved Jul 22, 2026, 10:05 PM UTC
- investigating Jul 22, 2026, 04:07 PM UTC
There is a delay in alerts delivery. All messages will be processed and delivered. We will update when the queue has completed.
- resolved Jul 22, 2026, 10:05 PM UTC
The delay in alert delivery should is resolved. The queues are processing normally.
Notice July 17, 2026 Intermittent Realtime 270 Eligibility and 276 Claim Status Connection Issues 2d 22h Real Time EDI Processing, PIR Connection, CORE Connection, Payer Network
Started Jul 17, 2026, 04:50 PM UTC· resolved Jul 20, 2026, 03:44 PM UTC
- identified Jul 17, 2026, 04:50 PM UTC
UHIN is aware of intermittent realtime connection timeout issues and is working with our various partners on a resolution.
- resolved Jul 20, 2026, 03:44 PM UTC
Resolved, all connection are performing as desigined.
Notice June 29, 2026 Public Employees Health Plan (PEHP) New Claim Editing Software – Customer Support, Payer Network
Started Jun 29, 2026, 09:50 PM UTC· resolved Jun 29, 2026, 09:50 PM UTC
- resolved Jun 29, 2026, 09:50 PM UTC
PEHP’s new claim editing software effective July 1, 2026 As part of the implementation of our new claims payment system, PEHP is also updating the software used in its claims editing application. Beginning July 1, 2026, PEHP’s new claims editing software will go live. This updated software will incorporate Medicare NCCI edits, which can be customized to align with PEHP’s clinical policies. The new software will support more accurate coding practices without changing PEHP’s existing clinical criteria. While the new software may apply more edits than our previous system, we do not anticipate any disruption to current claims adjudication processes. If you have any questions, please contact us via the Message Center in the https://pehpproviders.healthtrioconnect.com/
Notice June 18, 2026 Utah Medicaid is currently not available 6/18/26 4h 37m Payer Network
Started Jun 18, 2026, 02:43 PM UTC· resolved Jun 18, 2026, 07:20 PM UTC
- identified Jun 18, 2026, 02:43 PM UTC
Utah Medicaid is currently not available. Their support team is working to get it back online. All interfaces will be held for processing until the system returns to normal operation. The eligibility tool will still be available during this window: https://medicaid.utah.gov/eligibility UHIN will hold files during this time frame. All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online. RealTime files (270 and 276) will fail during this time frame.
- resolved Jun 18, 2026, 07:20 PM UTC
Utah Medicaid has resolved the issue.
Notice May 29, 2026 UHIN CHIE Direct Mail Service Notice 4h 16m Alerts - Delivered via Direct
Started May 29, 2026, 03:40 PM UTC· resolved May 29, 2026, 07:56 PM UTC
- identified May 29, 2026, 03:40 PM UTC
Direct Mail may experience a brief interruption beginning at 1:00 PM MT today. Any service disruption is expected to last only a few minutes. Any messages queued during this time will be delivered once service is restored. Thank you for your patience.
- resolved May 29, 2026, 07:56 PM UTC
This incident has been resolved.
Notice April 16, 2026 SelectHealth Realtime Connectivity Outage - impacting 270/271 eligibility transactions and 276/277 claim status transactions 15h 34m CORE Connection
Started Apr 16, 2026, 12:58 AM UTC· resolved Apr 16, 2026, 04:33 PM UTC
- identified Apr 16, 2026, 12:58 AM UTC
UHIN is currently experiencing a realtime connectivity outage with SelectHealth, impacting 270/271 eligibility transactions and 276/277 claim status transactions. It's expected that the connection should be restored on 4/16/26.
- resolved Apr 16, 2026, 04:33 PM UTC
The SelectHealth Realtime 270, 276 issue has been resolved. Please resend any failed realtime transactions.
Notice April 8, 2026 UHIN Transaction Delivery Delay 4/8/26 3h 10m Payer Network
Started Apr 08, 2026, 06:31 PM UTC· resolved Apr 08, 2026, 09:42 PM UTC
- identified Apr 08, 2026, 06:31 PM UTC
UHIN is currently experiencing a delay in transaction delivery on batch transactions.
- resolved Apr 08, 2026, 09:42 PM UTC
This incident has been resolved.
Critical March 30, 2026 Direct Messaging Service Disruption 4h 15m Alerts - Delivered via Direct
Started Mar 30, 2026, 06:12 PM UTC· resolved Mar 30, 2026, 10:28 PM UTC
- identified Mar 30, 2026, 06:12 PM UTC
We are aware of an issue impacting Direct messaging at this time. We are actively working with our vendor to restore service as quickly as possible. Thank you for your understanding.
- resolved Mar 30, 2026, 10:28 PM UTC
This issue has been resolved. Direct Mail (directmail.uhin.org) is back up and running! Thank you for your patience.
Minor March 6, 2026 Regence BlueCross BlueShield of Utah Realtime Connectivity Outage 10d 23h PIR Connection, CORE Connection, Payer Network
Started Mar 06, 2026, 03:16 PM UTC· resolved Mar 17, 2026, 02:29 PM UTC
- identified Mar 06, 2026, 03:16 PM UTC
Regence BlueCross BlueShield of Utah Realtime Connectivity Outage UHIN is currently experiencing a realtime connectivity outage with Regence BlueCross BlueShield of Utah impacting 270/271 eligibility transactions and 276/277 claim status transactions.
- resolved Mar 17, 2026, 02:29 PM UTC
This incident has been resolved.
Notice March 5, 2026 Payer Notice- SelectHealth 835 Electronic Remittance Advice Delay 6d 15h Batch EDI Processing, Payer Network
Started Mar 05, 2026, 10:24 PM UTC· resolved Mar 12, 2026, 02:03 PM UTC
- monitoring Mar 05, 2026, 10:24 PM UTC
SelectHealth experienced an issue with our batch jobs last night. As a result, we have paused our payment/835 jobs and no 835s were sent on 3/5/2026. We will continue running the batch jobs tonight to not interfere with regular business. You should expect to see the files coming through for the 835 by tomorrow afternoon, 3/6/2026. Additionally, there may be possible delays with claim acknowledgments.
- resolved Mar 12, 2026, 02:03 PM UTC
All delayed Selecthealth transactions have been delivered.
Notice March 2, 2026 State Farm Intermittent Connectivity Outage 1d Batch EDI Processing, PIR Connection
Started Mar 02, 2026, 11:06 PM UTC· resolved Mar 03, 2026, 11:58 PM UTC
- investigating Mar 02, 2026, 11:06 PM UTC
State Farm Intermittent Connectivity Outage UHIN is currently experiencing an intermittent connection outage with State Farm. The intermittent outage in impacting all transactions starting on February 24, 2026 and will cause a delay in receipt acknowledgement responses. Batch 837, and 275 transactions should not be resent. All batch transactions will be processed once the connectivity issue is resolved. Failed eligibility eligibility requests should be resent once the connections is restored.
- resolved Mar 03, 2026, 11:58 PM UTC
The connection issue between UHIN and State Farm has been resolved. New transactions are being delivered and acknowledgement responses returned. UHIN is collaborating with State Farm on the delivery of the backlog of transactions.
Major February 26, 2026 Working to Resolve Immunization and ELR Reporting Issues 5d 3h Data Feeds
Started Feb 26, 2026, 08:46 PM UTC· resolved Mar 04, 2026, 12:01 AM UTC
- investigating Feb 26, 2026, 08:46 PM UTC
We are currently experiencing issues with Immunization Queries and ELR(Electronic Lab Reporting) reporting to the State Department of Health & Human Services (DHHS). Our team is actively working with DHHS to resolve the problem. Thank you for your patience while we address this.
- investigating Feb 26, 2026, 08:48 PM UTC
We are continuing to investigate this issue.
- investigating Feb 26, 2026, 08:48 PM UTC
We are continuing to investigate this issue.
- resolved Mar 04, 2026, 12:01 AM UTC
This issue has been resolved. Immunization Queries and ELR reporting to DHHS have been restored, and services are operating normally. Thank you for your patience while we worked to address this.
Notice February 6, 2026 HIE Data - Public Health Activity Notice and 30-Day Opt Out Period 34d 5h Data Source Opt Out Notifications
Started Feb 06, 2026, 07:34 PM UTC· resolved Mar 13, 2026, 12:57 AM UTC
- monitoring Feb 06, 2026, 07:34 PM UTC
Title: Multi-State EHR-Based Network for Disease Surveillance Posted Date: 2/6/2026 Deadline for Opt Outs: 3/8/2026 Authority: In accordance with the UHIN Requirements: Member Policies and Procedural Manual v1, CHIE Permitted Purpose Policy (https://support.uhin.org/s/article/Member-Policies-And-Procedures-Manual) and applicable law (including the federal Information Blocking Rule), UHIN may use and disclose Patient Data for any Limited Public Health Activity (PHA) or a Research purpose pursuant to a Public Health Emergency or with Source Member consent for the specific PHA or Research project; provided, however, that additional Source Member consent shall not be required for any voluntary or mandatory public health reporting. UHIN shall obtain Source Member consent for a specific PHA or Research project by providing notice on its website (https://status.uhin.org/, Data Source Opt Out Notifications) and giving such Source Members up to thirty (30) calendar days after the notice is posted to the website to opt out of the specific PHA or Research project. Members are encouraged to sign up for UHIN’s RSS feed to receive automated notifications of updates to this website. If a Source Member does not exercise its opt out rights within this 30-day period, the Source Member is deemed to have consented to the specific PHA or Research project. Type of Request: This is a Public Health Activity request for chronic disease surveillance Project/Study Title: Multi-State EHR-Based Network for Disease Surveillance Protocol Number (if applicable): 2 Requestor: Utah Department of Health and Human Services and the National Association of Chronic Disease Directors Description of Project/Study: MENDS is a distributed network for surveillance that leverages electronic health record (EHR) data to generate timely prevalence estimates of chronic disease risk measures at national and local levels. MENDS can be accessed by health departments and other authorized users for monitoring trends, informing policies, planning programs, and evaluating outcomes to improve the health of the population. Information on the MENDS project, including Project Summary and Overview, how MENDS works, and governance, can be located here https://chronicdisease.org/cphl/technical-assistance-hub/data-modernization/mends/ Type of Patient Data Involved: A limited data set will be extracted from the CHIE and be available through secure systems, with proper access control, to the National Association of Chronic Disease Directors (NACDD), the Utah Department of Health and Human Services, and NORC at the University of Chicago. Business Associate Agreements and/or Data Use Agreements will be implemented as required by applicable law. UHIN Board review and approval: 8/14/2025 Authorization or IRB/Privacy Board Waiver (for Research Studies Only): Not applicable, this is a public health activity, not research. IRB/Privacy Board Approval or Exemption (for Research Studies Only): Not applicable, this is a public health activity, not research. If you have questions or wish to have additional information about this project, please email [email protected] and include the title of the project and your request. If your organization or agency wishes to opt out of allowing their data to be included in this project, please have your contract contact email [email protected] by 3/8/2026 to opt out.
- resolved Mar 13, 2026, 12:57 AM UTC
This incident has been resolved.
Major December 22, 2025 Notice: CCD Queries and Document Retrieval Temporarily Down 22h 50m Federated Query
Started Dec 22, 2025, 06:15 PM UTC· resolved Dec 23, 2025, 05:06 PM UTC
- investigating Dec 22, 2025, 06:15 PM UTC
CCD Queries and Document Retrieval capabilities are currently experiencing an issue. Our team is working to identify the root cause and restore functionality. We will keep you posted with updates. Thank you for your patience.
- resolved Dec 23, 2025, 05:06 PM UTC
CCD Queries and Document Retrieval capabilities have been restored and services are now functioning as expected. Thank you!
Notice December 4, 2025 UHIN Intermittent SFTP Connectivity Issues 1d 3h SFTP Connection
Started Dec 04, 2025, 05:55 PM UTC· resolved Dec 05, 2025, 09:47 PM UTC
- identified Dec 04, 2025, 05:55 PM UTC
UHIN is currently experiencing an intermittent issue affecting our SFTP connections. Customers may see very brief periods when sftp.uhin.org is unavailable. If you are unable to connect, please try again. We are currently working to resolve the issue.
- resolved Dec 05, 2025, 09:47 PM UTC
This incident has been resolved.