UHIN incident

Alerts Direct Secure Email Service Interruption

UHIN experienced a critical incident on October 13, 2026 affecting Alerts - Delivered via Direct, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started: Oct 13, 2026, 02:26 PM UTC
Resolved: Oct 13, 2026, 06:26 PM UTC
Duration: 3h 59m
Detected by Pingoru: Oct 13, 2026, 02:26 PM UTC

Affected components

Alerts - Delivered via Direct

Update timeline

investigating Oct 13, 2026, 02:26 PM UTC

UHIN CHIE is currently experiencing an interruption to the Direct Secure Email service for alerts. We are actively working with our vendor to restore service as quickly as possible. Thank you for your understanding.
resolved Oct 13, 2026, 06:26 PM UTC

This issue has been resolved. Direct Mail (directmail.uhin.org) is back up and running! Thank you for your patience.