UHIN experienced a major incident on October 19, 2026 affecting Alerts - Delivered via Direct, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Alerts - Delivered via Direct
Update timeline
- investigating Oct 19, 2026, 03:41 PM UTC
We are currently experiencing issues with our Direct Secure Mail service that may impact outbound message delivery. Our team is actively investigating the issue and working to restore normal operations. Thank you for your understanding.
- resolved Oct 19, 2026, 06:57 PM UTC
A fix has been implemented. Queued alerts message are now processing. You should receive any delayed alerts during the next scheduled push. Thank you!