Udemy Outage History

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

We are continuing to investigate this issue.

We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able to access and watch their courses by: – Using the Udemy mobile app (iOS or Android), or – Trying a different browser or device. We’ll share another update here as soon as we have more information.

Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and appreciate your patience while we resolve the issue.

We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.

We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”

We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO. We will provide updates here as we make progress. As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.

SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.

We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.

We are aware of an issue causing slow loading times across parts of our site. We are still investigating the full impact, but at this time we know that performance is degraded for some users. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

We are currently experiencing a stability issue with the 'Contact Us' button in the Help Center on the Udemy.com website. Our engineering team is actively working to resolve the problem as quickly as possible. In the meantime, please use https://business-support.udemy.com/hc/en-us/requests/new to reach out to support.