UBC experienced a minor incident on October 16, 2026 affecting ServiceNow, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
ServiceNow
Update timeline
- investigating Oct 16, 2026, 04:35 PM UTC
There is currently an issue with ServiceNow receiving inbound email messages. Teams are currently investigating. To report an urgent issue please visit https://it.ubc.ca/selfservice
- resolved Oct 16, 2026, 05:05 PM UTC
ServiceNow inbound email issues should now be resolved. There may be a slight delay for the next hour while the backlog of messages clears. Teams will continue to monitor performance.