Tyro Outage History

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

We’re currently investigating an issue impacting transaction processing for Tyro Go and Tyro BYO App customers. Our team is actively working to resolve this as a priority and we’ll continue to provide updates here on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. As an interim solution you may be able to process Payment Links in the Tyro Portal – steps can be found here on how to take payments via Payment Links - https://help.tyro.com/s/article/Payment-Links-in-Tyro-Portal We apologise for the inconvenience caused

We want to let you know that due to an industry-wide outage, settlement is currently delayed for Tyro customers who are paid into an external bank account. While this issue is outside Tyro’s control, we are working closely with the Reserve Bank of Australia (RBA) to support a resolution as quickly as possible. Please note that our Customer Support teams are unable to assist with settlement-related queries while this issue is ongoing with the RBA. For the latest updates, we recommend checking status.tyro.com, which we will keep updated as new information becomes available. We apologise for the inconvenience and appreciate your patience.

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

We’re currently experiencing an issue that is impacting some Payment Links and eCommerce transactions processed via digital wallets. As an alternative, please use a different scheme debit or credit card or non digital card to complete the transactions. We understand the inconvenience this may cause and will provide updates here as they become available.

Following an issue identified with our systems over the weekend, some merchants may see a discrepancy between their eftpos and e-Commerce transactions and settlement reporting for Friday 1 August and/or Sunday 3 August,2025. We are working to rectify this as a matter of urgency. Please check the Tyro App to view all transactions. We apologise for any inconvenience caused

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

Some transactions processed between 2.03 and 2.13pm this afternoon may be missing from transaction reports on the Tyro Portal or on the EFTPOS device. Missing transactions should be visible in the Tyro App. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

Following the issues we experienced earlier today, we are performing maintenance updates on the Tyro App and Tyro Portal. During this time, Pay Anyone and Transaction Reporting services are temporarily unavailable. We apologise for any inconvenience and appreciate your patience. All other banking services remain available, and we’re working to restore full functionality as quickly as possible

We're aware that settlements for some Bendigo Bank powered by Tyro customers are delayed for 25 July. Our team is working on a resolution and will provide updates here. We apologise for any inconvenience experienced.

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

We're aware that settlements into the Tyro Bank Account for 25 July are delayed. We're investigating this as a priority and will provide updates at status.tyro.com. We apologise for any inconvenience experienced.

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

We are currently experiencing an issue where there is a delay in some of the system generated emails that being sent. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

We’re aware that HealthPoint is currently experiencing issues, which may be affecting their claims from being processed. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available. If urgent, please contact HealthPoint directly.

We’ve identified an issue with Tyro's phone system. The team are looking into this urgently and will provide further updates as soon as possible. If you need to get in contact with Tyro urgently, please contact us via email - [email protected]. We’re sorry for any inconvenience being experienced.

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

We are continuing to work on a fix for this issue.

We’re currently experiencing an issue impacting some customers using mobile data to process transactions in the Tyro BYO App. If you are experiencing this issue, please try using WiFi. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. We’re sorry for any inconvenience caused.

If you are a Tyro Go or BYO customer and are having difficulty processing transactions using your mobile data, please try one of the following: - Connect to WiFi, or hotspot to a device using a different network to your mobile. - Alternatively, log into the Tyro Portal and issue customers a Payment Links by navigating to Online Payments > Payment Links in the left hand navigation. The team are working hard to resolve this issue. We apologise for any inconvenience caused. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted.

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

We’re aware of some customers experiencing issues with private health claims processed on EFTPOS devices. We currently do not see degradation of service for private health claiming via Tyro Health Online. There is no impact to payments being processed. If you are experiencing issues, as a workaround please use Tyro Health Online to process claims (if you have access to this system), or alternatively, process patient fees directly out of pocket, and request their patients to seek a rebate from their insurer directly. We’re sorry for any inconvenience experienced.