Tyro incident

Password reset emails

Notice Resolved View vendor source →

Tyro experienced a notice incident on January 31, 2026 affecting General Announcements, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2026, 12:31 AM UTC
Resolved
Jan 31, 2026, 01:42 AM UTC
Duration
1h 10m
Detected by Pingoru
Jan 31, 2026, 12:31 AM UTC

Affected components

General Announcements

Update timeline

  1. investigating Jan 31, 2026, 12:31 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 31, 2026, 01:17 AM UTC

    We’re currently experiencing an issue impacting some merchants receiving password reset emails. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

  3. resolved Jan 31, 2026, 01:42 AM UTC

    A fix has been implemented to resolve this issue. We're sorry for any inconvenience experienced.