Tyro Outage History

Tyro had 39 outages in the last 2 years totaling 889h 3m of downtime — averaging 1.6 incidents per month.

There were 39 Tyro outages since June 1, 2024 totaling 889h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tyro.com

Major March 9, 2025

Issue processing some transactions

Detected by Pingoru: Mar 09, 2025, 09:11 AM UTC
Resolved: Mar 09, 2025, 11:07 PM UTC
Duration: 13h 56m

Affected: Transaction Processing Systems

Timeline · 6 updates

investigating Mar 09, 2025, 08:12 AM UTC

We’re aware of an issue that may be impacting customers’ ability to process Mastercard transactions. We recommend retrying the transaction or asking your customer to use a different card type if available. We apologise for any inconvenience and will provides updates here when available.
investigating Mar 09, 2025, 09:09 AM UTC

Update: Tyro eCommerce and Tyro Connect are currently available. Whilst the issue is outside our control, Tyro is closely monitoring the situation and will continue to do so until resolved. We apologise for the inconvenience being experienced.
monitoring Mar 09, 2025, 09:11 AM UTC

Update: Tyro eCommerce and Tyro Connect are currently unavailable. Whilst the issue is outside our control, Tyro is closely monitoring the situation and will continue to do so until resolved. We apologise for the inconvenience being experienced.
monitoring Mar 09, 2025, 09:31 AM UTC

Update: Apologies our update at 20:09 AEDT included a typo. Tyro eCommerce and Tyro Connect are currently unavailable. We apologise for any confusion and will provide updates as they become available.
monitoring Mar 09, 2025, 10:24 AM UTC

Update: We are pleased to confirm that Tyro eCommerce, Tyro Connect and Tyro instore Mastercard transactions are being processed again. We will continue to closely monitor the situation and will provide a further update if any change occurs. We appreciate your patience throughout this evening.
resolved Mar 09, 2025, 11:07 PM UTC

The issue impacting Tyro eCommerce, Tyro Connect and Tyro instore Mastercard transactions is resolved. We apologise for any inconvenience experienced.

Read the full incident report →

Notice March 8, 2025

Cyclone Alfred

Detected by Pingoru: Mar 08, 2025, 01:21 AM UTC
Resolved: Mar 25, 2025, 03:36 AM UTC
Duration: 17d 2h

Timeline · 2 updates

monitoring Mar 08, 2025, 01:21 AM UTC

Our thoughts are with everyone impacted by Tropical Cyclone Alfred in Queensland and NSW. If you need assistance, our Customer Support team is here to help on 1300 00 TYRO
resolved Mar 25, 2025, 03:36 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 21, 2025

Possible settlement delays

Detected by Pingoru: Feb 21, 2025, 05:28 AM UTC
Resolved: Feb 23, 2025, 09:02 PM UTC
Duration: 2d 15h

Affected: Settlement

Timeline · 3 updates

identified Feb 21, 2025, 05:28 AM UTC

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
identified Feb 21, 2025, 06:18 AM UTC

Please note we’re aware that some customers may experience a delay to their settlement payment today. We apologise for any inconvenience experienced.
resolved Feb 23, 2025, 09:02 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 13, 2025

Activation of Pro EFTPOS machines

Detected by Pingoru: Feb 13, 2025, 12:02 AM UTC
Resolved: Feb 13, 2025, 08:34 AM UTC
Duration: 8h 32m

Timeline · 4 updates

identified Feb 13, 2025, 12:02 AM UTC

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
identified Feb 13, 2025, 12:36 AM UTC

We’ve identified an issue that may be impacting some customers’ ability to activate Tyro Pro EFTPOS machines. The team are looking into this urgently and will provide further updates as soon as possible. We’re sorry for any inconvenience being experienced.
monitoring Feb 13, 2025, 01:07 AM UTC

We are monitoring the issue impacting some customers’ ability to activate Tyro Pro EFTPOS machines.
resolved Feb 13, 2025, 08:34 AM UTC

This issue has been resolved. We’re sorry for any inconvenience caused.

Read the full incident report →

Notice February 10, 2025

Easyclaim transactions

Detected by Pingoru: Feb 10, 2025, 12:01 AM UTC
Resolved: Feb 10, 2025, 04:52 AM UTC
Duration: 4h 50m

Affected: Medicare Easyclaim

Timeline · 3 updates

identified Feb 10, 2025, 12:01 AM UTC

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
identified Feb 10, 2025, 12:26 AM UTC

We’re currently experiencing an issue that may be impacting some customers’ ability to process Easyclaim transactions. The team are investigating this issue, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.
resolved Feb 10, 2025, 04:52 AM UTC

This issue has now been resolved. We're sorry for any inconvenience experienced.

Read the full incident report →

Minor February 4, 2025

Issues with viewing transaction reporting

Detected by Pingoru: Feb 04, 2025, 10:20 PM UTC
Resolved: Feb 05, 2025, 01:22 AM UTC
Duration: 3h 2m

Affected: Tyro PortalTyro App

Timeline · 3 updates

identified Feb 04, 2025, 10:20 PM UTC

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
identified Feb 04, 2025, 10:58 PM UTC

We’re currently experiencing an issue impacting some customers’ ability to access transaction reporting in the Tyro App and Tyro Portal. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.
resolved Feb 05, 2025, 01:22 AM UTC

The issue impacting customers ability to view transaction reporting in the Tyro App and Tyro Portal is now resolved. Our systems have returned to normal. We’re very sorry for any inconvenience caused.

Read the full incident report →

Critical January 27, 2025

HealthPoint claiming unvailable

Detected by Pingoru: Jan 27, 2025, 09:56 PM UTC
Resolved: Jan 28, 2025, 02:39 AM UTC
Duration: 4h 43m

Affected: Healthpoint

Timeline · 4 updates

identified Jan 27, 2025, 09:56 PM UTC

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
identified Jan 27, 2025, 10:14 PM UTC

We’re aware that HealthPoint is currently experiencing issues, which may be affecting their claims from being processed. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available. If urgent, please contact HealthPoint directly.
identified Jan 27, 2025, 10:16 PM UTC

We are continuing to work on a fix for this issue.
resolved Jan 28, 2025, 02:39 AM UTC

The HealthPoint issue is now resolved. We’re sorry for any inconvenience caused to you and your customers.

Read the full incident report →

Notice December 6, 2024

Possible delays with Settlement

Detected by Pingoru: Dec 06, 2024, 04:12 AM UTC
Resolved: Dec 06, 2024, 10:05 PM UTC
Duration: 17h 53m

Affected: Settlement

Timeline · 3 updates

identified Dec 06, 2024, 04:12 AM UTC

Please note that some customers may experience a few hours delay to their settlement payment today, this is out of tyro's control. This payment may appear at varying times depending on your banking provider. We apologise for any inconvenience experienced.
monitoring Dec 06, 2024, 04:33 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 06, 2024, 10:05 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 27, 2024

3G Network Shutdown

Detected by Pingoru: Oct 27, 2024, 08:30 AM UTC
Resolved: Nov 08, 2024, 02:04 AM UTC
Duration: 11d 17h

Affected: General Announcements

Timeline · 5 updates

monitoring Oct 23, 2024, 04:31 AM UTC

Telstra will be switching 3G off from 28 October 2024. If your device is connected to 3G, it’s important to act now. Visit tyro.com/3G for all your need-to-know info, including easy to follow videos for switching over to WIFI or Ethernet connectivity.
monitoring Oct 27, 2024, 08:30 AM UTC

Telstra has switched off the 3G network – if your device is showing “Sign on fail, cannot connect to 3G, visit Tyro.com/3G’ - you’ll need to update your connection to Wi-Fi or ethernet and reboot your EFTOPS machine. Visit tyro.com/3G for easy-to-follow videos and all the info you need to get your device back up and running as quickly as possible.
monitoring Nov 03, 2024, 11:18 PM UTC

For any customers whose EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - we suggest rebooting your EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type. Please note - we’re currently experiencing higher than normal call volumes, as our local Customer Support team assist customers getting in touch about the 3G shutdown. We appreciate your patience if there’s longer wait times for speaking with us. Thanks, The Tyro team.
monitoring Nov 06, 2024, 11:18 PM UTC

For any customers whose EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - we suggest rebooting your EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type. Our call volumes have returned to normal levels should you wish to talk to one of our Customer Support team. Thanks, The Tyro team.
resolved Nov 08, 2024, 02:04 AM UTC

This incident has been resolved.

Read the full incident report →

Notice September 13, 2024

Activation of EFTPOS machines

Detected by Pingoru: Sep 13, 2024, 12:49 AM UTC
Resolved: Sep 13, 2024, 05:59 AM UTC
Duration: 5h 9m

Affected: EFTPOS machine connectivity

Timeline · 3 updates

identified Sep 13, 2024, 12:49 AM UTC

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
identified Sep 13, 2024, 01:59 AM UTC

We are aware that some customers are seeing a prompt on their Tyro EFPTOS machine indicating that it is not activated. To activate, customers need to call Customer Support on 1300 00 TYRO (8976), noting that we may be experiencing slightly higher than normal call wait times. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress
resolved Sep 13, 2024, 05:59 AM UTC

We're pleased to confirm the earlier issue regarding terminal activation prompts is now resolved. We apologise for any inconvenience caused.

Read the full incident report →

Minor July 13, 2024

Bendigo Bank powered by Tyro Settlement

Detected by Pingoru: Jul 13, 2024, 09:53 PM UTC
Resolved: Jul 14, 2024, 10:41 PM UTC
Duration: 1d

Affected: Settlement

Timeline · 3 updates

identified Jul 13, 2024, 09:53 PM UTC

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
monitoring Jul 14, 2024, 12:15 AM UTC

Bendigo Bank Powered by Tyro customers who receive 7-day settlement will experience a few hours delay to their funds arriving today. We’re sorry for any inconvenience experienced.
resolved Jul 14, 2024, 10:41 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 16, 2024

Issues with access to some tabs in Tyro Portal

Detected by Pingoru: Jun 16, 2024, 10:54 PM UTC
Resolved: Jun 18, 2024, 11:04 PM UTC
Duration: 2d

Affected: Tyro Portal

Timeline · 3 updates

identified Jun 16, 2024, 10:54 PM UTC

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
identified Jun 17, 2024, 12:09 AM UTC

We’re currently experiencing an issue impacting some customers’ ability to access some of the tabs in the Tyro Portal. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.
resolved Jun 18, 2024, 11:04 PM UTC

The issue impacting access to some tabs in the Tyro Portal is now resolved and our systems have returned to normal. We’re very sorry for any inconvenience caused.

Read the full incident report →

Minor June 4, 2024

Issues with access to the Tyro App and Tyro Portal

Detected by Pingoru: Jun 04, 2024, 03:07 AM UTC
Resolved: Jun 04, 2024, 03:57 AM UTC
Duration: 49m

Affected: Tyro PortalTyro App

Timeline · 3 updates

identified Jun 04, 2024, 03:07 AM UTC

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
identified Jun 04, 2024, 03:31 AM UTC

We’re currently experiencing issues that might be impacting some customers’ ability to access the Tyro App and Tyro Portal. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.
resolved Jun 04, 2024, 03:57 AM UTC

The issue impacting access to the Tyro App and Portal is now resolved and our systems have returned to normal. We’re very sorry for any inconvenience caused.

Read the full incident report →

Minor June 1, 2024

Access to Tyro Portal and Tyro App

Detected by Pingoru: Jun 01, 2024, 09:20 PM UTC
Resolved: Jun 01, 2024, 11:05 PM UTC
Duration: 1h 44m

Affected: Tyro PortalTyro App

Timeline · 3 updates

identified Jun 01, 2024, 09:20 PM UTC

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
identified Jun 01, 2024, 09:58 PM UTC

We’re currently experiencing an issue impacting customers’ ability to access to the Tyro Portal and Tyro App. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.
resolved Jun 01, 2024, 11:05 PM UTC

The earlier issue impacting access to the Tyro Portal and Tyro App is now resolved and our systems have returned to normal. We’re very sorry for any inconvenience caused.

Read the full incident report →