Tyro incident
Issues with some eCommerce transactions via digital wallet
Tyro experienced a minor incident on November 19, 2025 affecting eCommerce, lasting 4h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 19, 2025, 11:26 PM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Nov 20, 2025, 01:43 AM UTC
We’re currently experiencing an issue that is impacting some Payment Links and eCommerce transactions processed via digital wallets. As an alternative, please use a different scheme debit or credit card or non digital card to complete the transactions. We understand the inconvenience this may cause and will provide updates here as they become available.
- resolved Nov 20, 2025, 04:19 AM UTC
The issue regarding some transactions not processed via digital wallets is now resolved and all transactions should be able to be processed. We’re sorry for any inconvenience experienced