Tyro experienced a minor incident on June 6, 2025 affecting EFTPOS machine connectivity, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 06, 2025, 05:35 AM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Jun 06, 2025, 06:48 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 06, 2025, 06:52 AM UTC
We’re currently experiencing an issue impacting some customers using mobile data to process transactions in the Tyro BYO App. If you are experiencing this issue, please try using WiFi. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. We’re sorry for any inconvenience caused.
- identified Jun 06, 2025, 11:45 AM UTC
If you are a Tyro Go or BYO customer and are having difficulty processing transactions using your mobile data, please try one of the following: - Connect to WiFi, or hotspot to a device using a different network to your mobile. - Alternatively, log into the Tyro Portal and issue customers a Payment Links by navigating to Online Payments > Payment Links in the left hand navigation. The team are working hard to resolve this issue. We apologise for any inconvenience caused. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted.
- resolved Jun 08, 2025, 03:03 AM UTC
The earlier issue impacting some Tyro Go and BYO transactions is resolved.