Tyro experienced a minor incident on February 14, 2026 affecting EFTPOS machine connectivity, lasting 10h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 14, 2026, 12:12 PM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Feb 14, 2026, 12:41 PM UTC
We’re currently investigating an issue impacting transaction processing for Tyro Go and Tyro BYO App customers. Our team is actively working to resolve this as a priority and we’ll continue to provide updates here on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. As an interim solution you may be able to process Payment Links in the Tyro Portal – steps can be found here on how to take payments via Payment Links - https://help.tyro.com/s/article/Payment-Links-in-Tyro-Portal We apologise for the inconvenience caused
- resolved Feb 14, 2026, 10:52 PM UTC
The issue surrounding transactions for Tyro BYO and Go is resolved. We apologise for the inconvenience caused