Tymeshift experienced a major incident on July 24, 2026 affecting Ticketing and Agent Workspace (via Support) and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
TicketingAgent Workspace (via Support)APICore ServicesData Exploration & VisualizationSupportKnowledgeAI AgentsChatVoice
Update timeline
No vendor updates were posted for this incident — only the open and resolve events were observed.