Ongoing since 10:39 AM UTC, affecting Core Services and AI Agents and 1 more.
We’re investigating an issue affecting AI Agents. Customers may receive fallback responses instead of answers, be unable to escalate conversations to a human agent, or have trouble loading the AI Agents dashboard. Our engineering team is working to identify the cause. We don’t yet have an estimated recovery time, but we’ll share updates as more information becomes available.
Affected components
Update timeline
- investigating Nov 03, 2026, 10:58 AM UTC
We’re investigating an issue affecting AI Agents. Customers may receive fallback responses instead of answers, be unable to escalate conversations to a human agent, or have trouble loading the AI Agents dashboard. Our engineering team is working to identify the cause. We don’t yet have an estimated recovery time, but we’ll share updates as more information becomes available.
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