Outbound email delivery failures to some mail providers
Affected: EmailSupport
Tymeshift Outage History
Tymeshift is up right nowTymeshift had 45 outages in the last 2 years totaling 777h 40m of downtime — averaging 1.8 incidents per month.
There were 45 Tymeshift outages since January 28, 2026 totaling 777h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
Voice issues pod 20
Affected: Outbound CallsVoiceCall Recordings / Transcriptions
Ticket Status Deactivated and Unable to Be Reactivated - Multiple Pods
Affected: TicketingSupport
Issues with Voice calls and call functions
Affected: Outbound CallsVoiceSalesInbound CallsAPIVoice ServiceCall GreetingsCall Recordings / TranscriptionsDigital CallsVoice Settings
Third-Party Apps Experiencing Errors and Timeouts
Affected: AppsSupportApps Marketplace
Pod 28 & 29 Errors - Multiple Products
Affected: SearchTicketingViewsEmailAgent Workspace (via Support)AppsChat (via Support)Data Exploration & VisualizationWeb WidgetMiscMiscSupportAnalyticsSalesSunshine PlatformSunshine ConversationsAPIThird-Party ChannelsCore API & WebhooksAgent Experience Dashboard Scheduling & SharingMiscAPISunco (via Support)Web InterfaceEvents and ProfilesMiscApps MarketplaceMacrosMobile AppsSLAsSales (via support)Social ChannelsSunshine (via Support)Support SDKData Extraction & TransformationLive Data StreamingTriggers & AutomationsVoice (via support)Zendesk Advocacy Widget (via support)Zendesk Advocacy Widget (via analytics)AppsApps MarketplaceData Import ServiceEmail ServiceMobile SynchronizationSearch ServiceVoice ServiceZendesk Advocacy Widget (via sales)DashboardSDKsAnalytics (via support)
Zendesk Support is unaccessible.
Affected: TicketingSupportAPIAgent Experience
Customers in pod 17 have been unable to access Zendesk Product
Affected: SupportAgent Experience
Small number of accounts lost access to AI Agents (Ultimate) during an Employee Service Suite update
Affected: Core ServicesAI Agents
Unable to Access Zendesk
Affected: TicketingAgent Workspace (via Support)APICore ServicesData Exploration & VisualizationSupportKnowledgeAI AgentsChatVoiceAnalyticsWorkforce ManagementQuality AssuranceSalesSunshine PlatformSunshine ConversationsContact CenterAPIAPIAgent DesktopAPIAPIAPI DashboardAPIAdmin function
Exchange Connector: No Retry on Outbound Emails
Affected: EmailSupport
Customers in Pod 25 experiencing Chat Ticket creation delays in Agent Workspace
Affected: APIDashboardChat
Bot messages looping & repeating
Affected: AI AgentsWeb Chat Widget
Elevated errors loading Solve Widget
Affected: Forethought AI AgentsWidget
Attachments failing to load in Side Conversations
Affected: EmailAgent Workspace (via Support)Support
Issues accessing Zendesk Sales features including Deals
Affected: SalesAPIWeb Interface
Malformed AI Agent “ask for details” forms via social channels app such as WhatsApp.
Affected: SupportAI AgentsSunshine ConversationsThird-Party ChannelsSunco (via Support)Web Chat Widget
Support access issues across multiple pods
Affected: SupportMisc
AI Agents degradation due to Open AI issues
Affected: Core ServicesSupportAI Agents
Issue with Social Messaging Channels
Affected: MiscSupportChatSunshine ConversationsThird-Party Channels
Unable to access Analytics (Explore)
Affected: Analytics Dashboard Scheduling & Sharing
AI Agents Advanced Dashboard issues
Affected: AI AgentsDashboard
Salesforce Integration Issues
Affected: AppsSupport
Chat, Messaging, Support views latency performance in Pod25
Affected: ViewsChat (via Support)SupportChatAgent Experience
Chat server errors
Affected: APIChat