Customers in pod 17 have been unable to access Zendesk Product
Affected: SupportAgent Experience
Tymeshift Outage History
Tymeshift is up right nowTymeshift had 37 outages in the last 2 years totaling 435h 17m of downtime — averaging 1.5 incidents per month.
There were 37 Tymeshift outages since January 28, 2026 totaling 435h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
Small number of accounts lost access to AI Agents (Ultimate) during an Employee Service Suite update
Affected: Core ServicesAI Agents
Unable to Access Zendesk
Affected: TicketingAgent Workspace (via Support)APICore ServicesData Exploration & VisualizationSupportKnowledgeAI AgentsChatVoiceAnalyticsWorkforce ManagementQuality AssuranceSalesSunshine PlatformSunshine ConversationsContact CenterAPIAPIAgent DesktopAPIAPIAPI DashboardAPIAdmin function
Customers in Pod 25 experiencing Chat Ticket creation delays in Agent Workspace
Affected: APIDashboardChat
Bot messages looping & repeating
Affected: AI AgentsWeb Chat Widget
Elevated errors loading Solve Widget
Affected: Forethought AI AgentsWidget
Attachments failing to load in Side Conversations
Affected: EmailAgent Workspace (via Support)Support
Issues accessing Zendesk Sales features including Deals
Affected: SalesAPIWeb Interface
Malformed AI Agent “ask for details” forms via social channels app such as WhatsApp.
Affected: SupportAI AgentsSunshine ConversationsThird-Party ChannelsSunco (via Support)Web Chat Widget
Support access issues across multiple pods
Affected: SupportMisc
AI Agents degradation due to Open AI issues
Affected: Core ServicesSupportAI Agents
Issue with Social Messaging Channels
Affected: MiscSupportChatSunshine ConversationsThird-Party Channels
Unable to access Analytics (Explore)
Affected: Analytics Dashboard Scheduling & Sharing
AI Agents Advanced Dashboard issues
Affected: AI AgentsDashboard
Salesforce Integration Issues
Affected: AppsSupport
Chat, Messaging, Support views latency performance in Pod25
Affected: ViewsChat (via Support)SupportChatAgent Experience
Chat server errors
Affected: APIChat
Messaging delivery issues across Social messaging channels
Affected: Sunshine ConversationsThird-Party ChannelsCore API & Webhooks
Pod 13 Inbound and Outbound Call Errors
Affected: Outbound CallsVoiceInbound Calls
Analytics Performance Issues on Pod 27
Affected: MiscAnalytics
Billing & Subscription change errors
Affected: SalesServicesBilling
Service disruption impacting multiple products
Affected: SearchEmailAPIDashboardOutbound CallsSupportChatVoiceAnalyticsServicesAPIInbound Calls
RBAC Access Denied Errors Affecting Knowledge Service
Affected: KnowledgeArticles / Knowledge Base
Latency Issues Affecting Views in Zendesk
Affected: ViewsSupport
Issues publishing Knowledge Articles
Affected: KnowledgeArticles / Knowledge Base