Issue with Social Messaging Channels
Affected: MiscSupportChatSunshine ConversationsThird-Party Channels
Tymeshift Outage History
Tymeshift is up right nowTymeshift had 26 outages in the last 2 years totaling 240h 58m of downtime — averaging 1.1 incidents per month.
There were 26 Tymeshift outages since January 28, 2026 totaling 240h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.
Unable to access Analytics (Explore)
Affected: Analytics Dashboard Scheduling & Sharing
AI Agents Advanced Dashboard issues
Affected: AI AgentsDashboard
Salesforce Integration Issues
Affected: AppsSupport
Chat, Messaging, Support views latency performance in Pod25
Affected: ViewsChat (via Support)SupportChatAgent Experience
Chat server errors
Affected: APIChat
Messaging delivery issues across Social messaging channels
Affected: Sunshine ConversationsThird-Party ChannelsCore API & Webhooks
Pod 13 Inbound and Outbound Call Errors
Affected: Outbound CallsVoiceInbound Calls
Analytics Performance Issues on Pod 27
Affected: MiscAnalytics
Billing & Subscription change errors
Affected: SalesServicesBilling
Service disruption impacting multiple products
Affected: SearchEmailAPIDashboardOutbound CallsSupportChatVoiceAnalyticsServicesAPIInbound Calls
RBAC Access Denied Errors Affecting Knowledge Service
Affected: KnowledgeArticles / Knowledge Base
Latency Issues Affecting Views in Zendesk
Affected: ViewsSupport
Issues publishing Knowledge Articles
Affected: KnowledgeArticles / Knowledge Base
Views not reflecting ticket updates correctly
Affected: SearchTicketingViewsSupport
Intermittent Inbound Email Delivery Failures
Affected: EmailSupport
"Message Not Found" Errors in Messaging and Ticketing Systems
Affected: Agent Workspace (via Support)AppsSupport
Customers in pod25 experienced a service outage for Chat
Affected: APIChat Conversation APIDashboardChat
Customers in Europe region are experiencing intermittent degradation using AI Agents product..
Affected: Core ServicesAI Agents
Public Reply Issue in Zendesk Support Resolved
Affected: Agent Workspace (via Support)Support
Agent Workspace Composer defaulting to private comment
Affected: Agent Workspace (via Support)Chat (via Support)Support
4xx errors in Zendesk QA Dashboard Drill-Down
Affected: ReportingQuality Assurance
Some Explore datasets not refreshing
Affected: Data Exploration & VisualizationAnalytics
Web Widget scrolling issues
Affected: Web WidgetSupport
Pod 29 Side Conversation Access & Archived Ticket Retrieval
Affected: TicketingSupport