There were 3 Tungsten Automation Americas outages since February 3, 2026 totaling 27h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some TTA AMS customers may be experiencing extreme slowness in their production, dev, and lower environments. We are actively investigating the issue.
This incident has been resolved.
We are currently investigating an issue affecting email-based document processing. Some users may experience delays or failures with inbound and outbound email functionality. We will provide further updates as the investigation progresses.
The issue has been identified and we are working on a fix.
Corrective measures have been implemented and we are monitoring the results
The incident has been resolved - email-based document processing is functioning as expected.
Overview On February 27, 2026, the AP Essentials email processing service experienced a disruption affecting both inbound and outbound emails. Inbound invoice emails were not processed, and outbound notifications \(such as password resets and RFI emails\) were not delivered. The issue was caused by degraded connectivity between application components and the production email service within the US environment. As a result, a backlog of emails accumulated prior to resolution. Incident Detail * 08:00 UTC \(Feb 27\) – Issue escalated to Tungsten Cloud Services * 08:22 UTC – Status page updated to Investigating across all regions * 10:07 UTC – Root cause identified: connectivity degradation between application and email service * 10:23 UTC – Corrective actions implemented * 10:42 UTC – Connectivity restored; backlog processing resumed * 11:44 UTC – Email queues fully drained * 12:10 UTC – All queues confirmed at normal levels; status updated to Resolved Resolution The connectivity issue between the application and email service was identified and remediated, restoring normal processing. Email queues were processed in a controlled manner until the backlog was cleared. Full service restoration was confirmed at 12:10 UTC on February 27. Root cause: The incident was caused by connectivity degradation between application servers and the production email service in the US environment, which rendered the email processing service temporarily unresponsive. Improvement actions: * Replacement of the legacy email processing component with a modern, cloud-native service is underway * Improvements of centralised logging and automated alerting for the email processing service to enable proactive detection of failures * Adjustment in the standard operating procedure and change management controls for email processing service failures to ensure faster response times.
We are aware of an issue with the Analytics feature. Our team is actively working on a resolution. Will provide updates when the service improves.
The issue has been identified and we are working on a fix.
A fix has been implemented and we are monitoring the results.
The issue has been resolved.
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