Tungsten Automation Americas Outage History
Tungsten Automation Americas is up right nowPingoru has recorded 31 incidents for Tungsten Automation Americas: 29 in the last 12 months and 16 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 4 | 42 of 744 (6%) |
| August 2026 | 2 | 59 of 744 (8%) |
| September 2026 | 9 | 186 of 720 (26%) |
| October 2026 | 4 | 146 of 571 (26%) |
Incidents, newest first
Minor October 20, 2026 [APAC] TotalAgility - Slow performance 39m TotalAgility
Started Oct 20, 2026, 06:32 AM UTC· resolved Oct 20, 2026, 07:12 AM UTC
- investigating Oct 20, 2026, 06:32 AM UTC
We are investigating reports of slow performance and delayed job processing affecting. Some users may experience slow response times, errors, or delays in job processing. The service remains available. We are working to identify the cause and will post an update as soon as we have more information.
- resolved Oct 20, 2026, 07:12 AM UTC
The issue affecting TotalAgility has been resolved. Performance has returned to normal and jobs are processing as expected. Jobs that were suspended during the incident are being reprocessed. If you still see suspended jobs, please contact Technical Support.
Minor October 16, 2026 [Americas] Printix - Outage affecting sign-in and printing 52m Printix
Started Oct 16, 2026, 01:13 AM UTC· resolved Oct 16, 2026, 02:06 AM UTC
- investigating Oct 16, 2026, 01:13 AM UTC
Printix is currently experiencing an outage. Users are unable to sign in, and printing, including print release, is not working. Our teams are actively investigating and working to restore service. We will provide further updates as soon as more information becomes available.
- resolved Oct 16, 2026, 02:06 AM UTC
The service has been restored. Some workstations may take a little time to reconnect. Print jobs that are not held for secure release and were queued on a workstation while Printix was unavailable may print once the workstation reconnects.
Minor October 15, 2026 [Europe] Printix - Outage affecting sign-in and printing 2h 14m Printix
Started Oct 15, 2026, 03:56 PM UTC· resolved Oct 15, 2026, 06:10 PM UTC
- investigating Oct 15, 2026, 03:56 PM UTC
Printix is currently experiencing an outage. Users are unable to sign in, and printing, including print release, is not working. Our teams are actively investigating and working to restore service. We will provide further updates as soon as more information becomes available.
- investigating Oct 15, 2026, 05:33 PM UTC
Printix is experiencing a full outage. Users are unable to sign in, and printing, including print release, is not working. We continue to investigate the service failure, which is driven by connection issues with a service provider. We are working to identify and fix the fault. The next update will be provided by 17:50 UTC.
- identified Oct 15, 2026, 05:50 PM UTC
We have identified the cause as a connection issue with a service provider and are seeing signs of improvement. Our teams continue to work on restoring full service. Sign-in and printing may still be affected. The next update will be provided by 18:05 UTC.
- resolved Oct 15, 2026, 06:10 PM UTC
The service has been restored. Some workstations may take a little time to reconnect. Print jobs that are not held for secure release and were queued on a workstation while Printix was unavailable may print once the workstation reconnects.
Minor October 13, 2026 [Europe] France e-Invoicing service degradation 6d 1h eInvoice Network, eInvoice Connect
Started Oct 13, 2026, 09:51 AM UTC· resolved Oct 19, 2026, 11:30 AM UTC
- investigating Oct 13, 2026, 09:51 AM UTC
We are aware of an issue currently affecting our e-Invoicing services in France. For France, customers may experience longer processing times for both invoice clearance submissions and document retrieval. As a result, some transactions may remain in intermediate statuses longer than usual before being updated. Our teams are actively investigating the root cause and working to mitigate the impact. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding.
- investigating Oct 13, 2026, 03:41 PM UTC
We are continuing to investigate the issue affecting our e-Invoicing services in France. Processing has started to resume but is not yet back to normal. Some transactions may remain in intermediate statuses longer than usual. We will provide further updates as soon as more information becomes available.
- monitoring Oct 14, 2026, 08:23 AM UTC
Processing of our e-Invoicing services in France has returned to normal levels, and we are monitoring closely. Transactions submitted during the disruption are being processed, and some may still take longer than usual to update. We will provide furthers updates once recovery is confirmed.
- resolved Oct 19, 2026, 11:30 AM UTC
The issue affecting our e-Invoicing services in France has been resolved. Processing has been at normal levels since the morning of Oct 14, 2026 UTC. Transactions submitted during the disruption are being reconciled. If a transaction still shows an intermediate status, please contact Support.
Minor September 29, 2026 [Europe] Printix - Sign-In Issues 19m Printix
Started Sep 29, 2026, 04:23 PM UTC· resolved Sep 29, 2026, 04:42 PM UTC
- identified Sep 29, 2026, 04:23 PM UTC
We are aware of an issue affecting signing in to Printix. We're working on a fix and will update you as soon as possible.
- monitoring Sep 29, 2026, 04:29 PM UTC
A fix has been implemented and we are monitoring the system.
- resolved Sep 29, 2026, 04:42 PM UTC
This incident has been resolved and normal service has been restored.
Minor September 24, 2026 [Europe] Printix - Delayed Print Release 3h 27m Printix
Started Sep 24, 2026, 02:28 PM UTC· resolved Sep 24, 2026, 05:55 PM UTC
- investigating Sep 24, 2026, 02:28 PM UTC
We're investigating reports of issues with the service. Some users may experience print release failures. We'll post an update as soon as we have more information.
- investigating Sep 24, 2026, 05:09 PM UTC
We're continuing to investigate the print release failure issues. Customers who were impacted should start seeing improvement shortly. We'll share another update as soon as we have more information.
- resolved Sep 24, 2026, 05:55 PM UTC
The issue has been resolved. Print release failures have cleared and the service is back to normal. A Write-up will be published on the Status Page within the next week.
Minor September 22, 2026 [Europe] AP Essentials - Degraded performance 6h 5m AP Essentials
Started Sep 22, 2026, 09:18 AM UTC· resolved Sep 22, 2026, 03:23 PM UTC
- investigating Sep 22, 2026, 09:18 AM UTC
We're investigating reports of degraded performance affecting APS in EU. Some users may see slower response times or intermittent errors. We'll post an update as soon as we know more.
- identified Sep 22, 2026, 11:33 AM UTC
We are working on a fix for this issue and will provide an update when it has been applied.
- resolved Sep 22, 2026, 03:23 PM UTC
Then issue has been resolved and all services are available.
Minor September 22, 2026 [Americas] Poland e-Invoicing service degradation 1d 23h eInvoice Network
Started Sep 22, 2026, 09:07 AM UTC· resolved Sep 24, 2026, 08:07 AM UTC
- investigating Sep 22, 2026, 09:07 AM UTC
We are aware of an issue currently affecting our e-Invoicing services in Poland. For Poland, customers may experience increased processing times for both invoice clearance submissions to KSeF and the retrieval of documents from KSeF. As a result, some transactions may remain in intermediate statuses longer than usual before being updated. Our teams are actively investigating the root cause and working to mitigate the impact. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding.
- monitoring Sep 23, 2026, 08:30 AM UTC
We're seeing an improvement in the processing of e-Invoicing transactions for Poland. Previously delayed invoice clearance submissions and document retrievals are now going through, and transactions are moving out of intermediate statuses. We're continuing to monitor the situation closely and will share a further update as soon as we can confirm the issue is fully resolved.
- resolved Sep 24, 2026, 08:07 AM UTC
The issue affecting e-Invoicing services for Poland has been fully resolved. Invoice clearance submissions and document retrievals are processing normally, and any previously delayed transactions have now been retrieved. A Write-up will be published on this page in the coming days. Thank you for your patience while we worked to restore the service.
Minor September 22, 2026 [Europe] Poland e-Invoicing service degradation 1d 23h eInvoice Network, eInvoice Connect
Started Sep 22, 2026, 09:07 AM UTC· resolved Sep 24, 2026, 08:07 AM UTC
- investigating Sep 22, 2026, 09:07 AM UTC
We are aware of an issue currently affecting our e-Invoicing services in Poland. For Poland, customers may experience increased processing times for both invoice clearance submissions to KSeF and the retrieval of documents from KSeF. As a result, some transactions may remain in intermediate statuses longer than usual before being updated. Our teams are actively investigating the root cause and working to mitigate the impact. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding.
- monitoring Sep 23, 2026, 08:30 AM UTC
We're seeing an improvement in the processing of e-Invoicing transactions for Poland. Previously delayed invoice clearance submissions and document retrievals are now going through, and transactions are moving out of intermediate statuses. We're continuing to monitor the situation closely and will share a further update as soon as we can confirm the issue is fully resolved.
- resolved Sep 24, 2026, 08:07 AM UTC
The issue affecting e-Invoicing services for Poland has been fully resolved. Invoice clearance submissions and document retrievals are processing normally, and any previously delayed transactions have now been retrieved. A Write-up will be published on this page in the coming days. Thank you for your patience while we worked to restore the service.
Minor September 16, 2026 [Americas] Tungsten e-invoice Network Technical Support Help Center Disruption 21h 41m eInvoice Network
Started Sep 16, 2026, 10:17 AM UTC· resolved Sep 17, 2026, 07:58 AM UTC
- identified Sep 16, 2026, 10:17 AM UTC
We are currently experiencing an issue affecting the Technical Support Help Center. Customers may receive a message indicating that the site is temporarily unavailable when accessing the Help Center or attempting to raise a new case. The issue is related to an ongoing Salesforce service disruption. We are closely monitoring the situation with Salesforce and will provide updates as more information becomes available: https://status.salesforce.com/incidents/20004433 We apologize for the inconvenience and will update this message once the situation is resolved.
- resolved Sep 17, 2026, 07:58 AM UTC
The issue affecting our Technical Support Help Center has been resolved. This was caused by a Salesforce service disruption: https://status.salesforce.com/incidents/20004433. Access to the Help Center, including article visibility and case creation, has returned to normal. We apologize for the inconvenience during this time.
Minor September 16, 2026 [Europe] Tungsten e-invoice Network Technical Support Help Center Disruption 21h 41m eInvoice Network
Started Sep 16, 2026, 10:17 AM UTC· resolved Sep 17, 2026, 07:58 AM UTC
- identified Sep 16, 2026, 10:17 AM UTC
We are currently experiencing an issue affecting the Technical Support Help Center. Customers may receive a message indicating that the site is temporarily unavailable when accessing the Help Center or attempting to raise a new case. The issue is related to an ongoing Salesforce service disruption. We are closely monitoring the situation with Salesforce and will provide updates as more information becomes available: https://status.salesforce.com/incidents/20004433 We apologize for the inconvenience and will update this message once the situation is resolved.
- resolved Sep 17, 2026, 07:58 AM UTC
The issue affecting our Technical Support Help Center has been resolved. This was caused by a Salesforce service disruption: https://status.salesforce.com/incidents/20004433. Access to the Help Center, including article visibility and case creation, has returned to normal. We apologize for the inconvenience during this time.
Minor September 11, 2026 [Europe] Poland, Romania and Croatia e-Invoicing Service Degradation 3d 22h eInvoice Network, eInvoice Connect
Started Sep 11, 2026, 12:05 PM UTC· resolved Sep 15, 2026, 10:41 AM UTC
- investigating Sep 11, 2026, 12:05 PM UTC
We are aware of an issue currently affecting our e-Invoicing services in Poland, Romania and Croatia. For Poland, customers may experience increased processing times for both invoice clearance submissions to KSeF and the retrieval of documents from KSeF. As a result, some transactions may remain in intermediate statuses longer than usual before being updated. For Romania, customers may experience increased processing times for both invoice clearance submissions to ANAF and the retrieval of documents from ANAF. As a result, some transactions may remain in intermediate statuses longer than usual before being updated. Croatian invoice processing is also affected, with a small batch of transactions waiting for processing. Our teams are actively investigating the root cause and working to mitigate the impact. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding.
- monitoring Sep 14, 2026, 11:10 AM UTC
Work to restore our e-Invoicing services in Poland, Romania and Croatia continues. In Poland, the service has been restored and new documents are processing normally. We are continuing to work with our partner to clear the remaining backlog of documents delayed during the past few days. In Croatia, this issue is now resolved and invoice processing has returned to normal. In Romania, we continue to work with our partner to restore normal processing, and will share an update as soon as one is available. Thank you for your patience and understanding.
- resolved Sep 15, 2026, 10:41 AM UTC
Our e-Invoicing services in Poland, Romania and Croatia have now returned to normal operation. Invoice clearance and document retrieval are functioning as expected, and the affected documents have been recovered and processed. Our teams will continue to monitor the services closely to ensure ongoing stability. We apologise for any inconvenience caused and thank you for your understanding throughout.
Minor September 10, 2026 [Europe] Intermittent Printix Sign-In and Printing Delays 18h 53m Printix
Started Sep 10, 2026, 01:49 PM UTC· resolved Sep 11, 2026, 08:43 AM UTC
- identified Sep 10, 2026, 01:49 PM UTC
We're investigating reports of intermittent sign-in and printing issues affecting Printix for some users in Europe. Affected users may see delayed or failed sign-in, and print jobs that take longer than usual to become available. Current indications point to network/ISP connectivity issues rather than a problem with Printix itself; we're continuing to investigate and will share more information as we have it.
- resolved Sep 11, 2026, 08:43 AM UTC
The connectivity issue affecting Printix sign-in and printing for some users in Europe has been resolved by the affected ISPs. If you're still experiencing issues or need more information, please contact Technical Support.
Minor August 10, 2026 [Europe] Power PDF Cloud Licensing Server – AP Essentials, PowerPDF Cloud Editor, TotalAgility, Printix and 7 more
Started Aug 10, 2026, 06:00 PM UTC· resolved Aug 10, 2026, 06:00 PM UTC
- resolved Aug 10, 2026, 06:00 PM UTC
The login issue impacting the Power PDF Cloud Licensing Server has been successfully mitigated. All services are operating normally, and user access has been fully restored.
Minor August 6, 2026 [Europe] APS - Slow processing of documents 1h 22m AP Essentials
Started Aug 06, 2026, 07:57 AM UTC· resolved Aug 06, 2026, 09:20 AM UTC
- investigating Aug 06, 2026, 07:57 AM UTC
We are aware of an issue with slow processing of documents in the EU region and are currently investigating.
- monitoring Aug 06, 2026, 08:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 09:20 AM UTC
The issue is resolved and all services are operational.
Minor July 30, 2026 [Europe] Malaysia - Invoice clearance issue 3d 21h eInvoice Network
Started Jul 30, 2026, 12:31 PM UTC· resolved Aug 03, 2026, 09:43 AM UTC
- investigating Jul 30, 2026, 12:31 PM UTC
We are aware of an issue affecting invoice clearance for Malaysia. Documents submitted for clearance are currently not being processed. We are investigating and will provide a further update shortly.
- investigating Jul 30, 2026, 03:30 PM UTC
We are continuing to work on the issue affecting invoice clearance for Malaysia. Documents submitted for clearance may be delayed while we work to restore normal processing. We will provide further updates as soon as more information is available.
- identified Jul 31, 2026, 02:39 PM UTC
We have identified the cause of the issue affecting invoice clearance for Malaysia and are working with the relevant parties to restore normal processing. Documents submitted for clearance may be delayed in the meantime. We will provide a further update as more information becomes available.
- resolved Aug 03, 2026, 09:43 AM UTC
The issue has been resolved. Invoice clearance for Malaysia is processing normally, and any documents delayed during this period have been processed. Thank you for your patience.
Minor July 23, 2026 [Americas] AP Essentials - Issues with application login 3h 9m AP Essentials
Started Jul 23, 2026, 03:45 PM UTC· resolved Jul 23, 2026, 06:55 PM UTC
- investigating Jul 23, 2026, 03:45 PM UTC
We are aware of issues logging into the APS application in AMS region and are currently investigating.
- investigating Jul 23, 2026, 04:38 PM UTC
We are continuing our investigation into the application login issue and will provide additional information as it becomes available.
- investigating Jul 23, 2026, 05:58 PM UTC
The issue is still ongoing and is related to a larger Microsoft Azure outage in parts of the US. We will provide additional information when it becomes available.
- monitoring Jul 23, 2026, 06:40 PM UTC
A fix has been implemented and we are monitoring.
- resolved Jul 23, 2026, 06:55 PM UTC
The issue is resolved and all services are available again.
Minor July 23, 2026 [Americas] TotalAgility Cloud AMS/Partners - Service Interruption 5h 16m TotalAgility
Started Jul 23, 2026, 03:14 PM UTC· resolved Jul 23, 2026, 08:31 PM UTC
- investigating Jul 23, 2026, 03:14 PM UTC
TotalAgility Cloud customers in the AMS region, *.tta.tungstencloud.com , *.tta.dev.tungstencloud.com , *.ttaprt.tungstencloud.com, and *.ttaprt.dev.tungstencloud.com may experience some service interruption. We are actively investigating the issue.
- identified Jul 23, 2026, 03:38 PM UTC
Issue is related to a known issue. We are actively gathering more information and are monitoring the situation
- identified Jul 23, 2026, 04:17 PM UTC
Underlying infrastructure issue has been identified and we are working towards a resolution.
- identified Jul 23, 2026, 05:04 PM UTC
The underlying infrastructure issue persists. We have no resolution ETA at this time but continue to be engaged.
- identified Jul 23, 2026, 06:04 PM UTC
The issue is still ongoing and is related to a larger Microsoft Azure outage in parts of the US. We will provide additional information when it becomes available.
- monitoring Jul 23, 2026, 06:38 PM UTC
Services are currently recovering. We're continuing to monitor overall system health.
- monitoring Jul 23, 2026, 08:09 PM UTC
We're continuing to monitor system load as customers resume their workloads.
- resolved Jul 23, 2026, 08:31 PM UTC
Microsoft Azure status has been confirmed resolved.
Minor July 23, 2026 [Americas] iRemit - Delayed File Processing 1h 1m iRemit
Started Jul 23, 2026, 08:39 AM UTC· resolved Jul 23, 2026, 09:40 AM UTC
- investigating Jul 23, 2026, 08:39 AM UTC
We are currently investigating an issue affecting the iRemit service, where file imports are delayed and not processing as expected. Our team is actively working to identify the cause and restore normal processing.
- monitoring Jul 23, 2026, 09:28 AM UTC
We have applied a fix and file processing has resumed. The backlog of delayed files is clearing and we are monitoring closely to confirm all files are processing normally.
- resolved Jul 23, 2026, 09:40 AM UTC
The issue has been resolved and file processing has fully returned to normal. All delayed files have been successfully processed and the backlog is cleared. We apologize for any inconvenience caused and thank you for your patience.
Minor March 30, 2026 TTA Cloud - AMS Status Degraded 14m TotalAgility
Started Mar 30, 2026, 03:32 PM UTC· resolved Mar 30, 2026, 03:47 PM UTC
- investigating Mar 30, 2026, 03:32 PM UTC
Some TTA AMS customers may be experiencing extreme slowness in their production, dev, and lower environments. We are actively investigating the issue.
- resolved Mar 30, 2026, 03:47 PM UTC
This incident has been resolved.
Minor February 27, 2026 AP Essentials - Email Service Disruption 3h 43m AP Essentials
Started Feb 27, 2026, 08:23 AM UTC· resolved Feb 27, 2026, 12:06 PM UTC
- investigating Feb 27, 2026, 08:23 AM UTC
We are currently investigating an issue affecting email-based document processing. Some users may experience delays or failures with inbound and outbound email functionality. We will provide further updates as the investigation progresses.
- identified Feb 27, 2026, 09:02 AM UTC
The issue has been identified and we are working on a fix.
- monitoring Feb 27, 2026, 11:19 AM UTC
Corrective measures have been implemented and we are monitoring the results
- resolved Feb 27, 2026, 12:06 PM UTC
The incident has been resolved - email-based document processing is functioning as expected.
- postmortem Mar 02, 2026, 01:28 PM UTC
Overview On February 27, 2026, the AP Essentials email processing service experienced a disruption affecting both inbound and outbound emails. Inbound invoice emails were not processed, and outbound notifications \(such as password resets and RFI emails\) were not delivered. The issue was caused by degraded connectivity between application components and the production email service within the US environment. As a result, a backlog of emails accumulated prior to resolution. Incident Detail * 08:00 UTC \(Feb 27\) – Issue escalated to Tungsten Cloud Services * 08:22 UTC – Status page updated to Investigating across all regions * 10:07 UTC – Root cause identified: connectivity degradation between application and email service * 10:23 UTC – Corrective actions implemented * 10:42 UTC – Connectivity restored; backlog processing resumed * 11:44 UTC – Email queues fully drained * 12:10 UTC – All queues confirmed at normal levels; status updated to Resolved Resolution The connectivity issue between the application and email service was identified and remediated, restoring normal processing. Email queues were processed in a controlled manner until the backlog was cleared. Full service restoration was confirmed at 12:10 UTC on February 27. Root cause: The incident was caused by connectivity degradation between application servers and the production email service in the US environment, which rendered the email processing service temporarily unresponsive. Improvement actions: * Replacement of the legacy email processing component with a modern, cloud-native service is underway * Improvements of centralised logging and automated alerting for the email processing service to enable proactive detection of failures * Adjustment in the standard operating procedure and change management controls for email processing service failures to ensure faster response times.
Minor February 3, 2026 AP Essentials - Analytics issues 23h 26m AP Essentials
Started Feb 03, 2026, 03:15 PM UTC· resolved Feb 04, 2026, 02:41 PM UTC
- investigating Feb 03, 2026, 03:15 PM UTC
We are aware of an issue with the Analytics feature. Our team is actively working on a resolution. Will provide updates when the service improves.
- identified Feb 04, 2026, 11:17 AM UTC
The issue has been identified and we are working on a fix.
- monitoring Feb 04, 2026, 02:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 02:41 PM UTC
The issue has been resolved.
Critical December 6, 2025 Supplier Portal - Performance Issues 5h 33m Supplier Portal
Started Dec 06, 2025, 08:46 AM UTC· resolved Dec 06, 2025, 02:19 PM UTC
- investigating Dec 06, 2025, 08:46 AM UTC
We’re currently experiencing performance issues affecting access to the Supplier Portal for some customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal.
- identified Dec 06, 2025, 10:04 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 06, 2025, 11:47 AM UTC
A fix has been implemented, we are monitoring the results and expect full resolution shortly.
- resolved Dec 06, 2025, 02:19 PM UTC
This incident has been resolved.
Minor November 21, 2025 AP Essentials - Analytics Delay 18m AP Essentials
Started Nov 21, 2025, 03:32 PM UTC· resolved Nov 21, 2025, 03:50 PM UTC
- investigating Nov 21, 2025, 03:32 PM UTC
We are currently seeing delays in analytics data processing. Our team is investigating and will provide an update as soon as possible.
- investigating Nov 21, 2025, 03:32 PM UTC
We are continuing to investigate this issue.
- identified Nov 21, 2025, 03:45 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 21, 2025, 03:50 PM UTC
The issue has been resolved. Analytics is operating normally. We’re sorry for any inconvenience this may have caused
Critical November 17, 2025 TeN Portal - Multiple features affected 12h 32m eInvoice Network
Started Nov 17, 2025, 06:32 PM UTC· resolved Nov 18, 2025, 07:05 AM UTC
- investigating Nov 17, 2025, 06:32 PM UTC
We are aware and currently working on a high priority issue affecting multiple features of TeN Portal, including: Reporting Saved invoices Company details
- resolved Nov 18, 2025, 07:05 AM UTC
Full service has been restored after changes made by our team, we apologize for the interruption to service and will investigate to ensure the root cause is fully understood and necessary actions taken to avoid reoccurrence.