Tungsten Automation Americas had 16 outages in the last 2 years totaling 1109h 57m of downtime — averaging 0.7 incidents per month.
There were 16 Tungsten Automation Americas outages since June 6, 2025 totaling 1109h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some TTA AMS customers may be experiencing extreme slowness in their production, dev, and lower environments. We are actively investigating the issue.
This incident has been resolved.
We are aware of an issue with the Analytics feature. Our team is actively working on a resolution. Will provide updates when the service improves.
The issue has been identified and we are working on a fix.
A fix has been implemented and we are monitoring the results.
The issue has been resolved.
We’re currently experiencing performance issues affecting access to the Supplier Portal for some customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal.
The issue has been identified and a fix is being implemented.
A fix has been implemented, we are monitoring the results and expect full resolution shortly.
This incident has been resolved.
We are currently seeing delays in analytics data processing. Our team is investigating and will provide an update as soon as possible.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
The issue has been resolved. Analytics is operating normally. We’re sorry for any inconvenience this may have caused
We are aware and currently working on a high priority issue affecting multiple features of TeN Portal, including: Reporting Saved invoices Company details
Full service has been restored after changes made by our team, we apologize for the interruption to service and will investigate to ensure the root cause is fully understood and necessary actions taken to avoid reoccurrence.
AMS Tungsten Insight Analytics tenants (*.kia.kofaxcloud.com) may notice performance issues in the lower enviroment (dev2, dev3m dev4, qat, uat).
This incident has been resolved.
We are aware of an issue causing Intermittent Slowness on Tenant Pages. Our engineering team is actively working to restore normal service as quickly as possible. Thank you for your patience.
The issue causing slow performance in the Printix Admin Portal has been resolved. We will continue to monitor the platform to ensure stability. Thank you for your patience during this incident.
We’re currently experiencing performance issues affecting the Supplier Portal for some customers. Our team is actively working to restore normal service. We appreciate your patience, and we will provide an update once everything is back to normal.
We are still experiencing performance issues affecting some customers. However, our team has made progress in identifying and resolving the underlying causes. We’re continuing to work toward full resolution as quickly as possible
The performance issue affecting some customers has been resolved. We’ll continue to monitor performance to ensure stability. Thank you for your patience while we worked through this issue.
We're aware of issues impacting Azure AI and working to resolve the issue.
Identified issue has been mitigated and are monitoring the recovery.
Microsoft has identified issues with connecting to the Open AI Service in the following regions: Australia East; Central US; East US 2; UK South; West US
Issues with connections with Microsoft services have been resolved.
Azure AI performance is currently impacted. This is currently under review to restore appropriate servers. Check back here for updates.
We are continuing to investigate this issue.
Identified issue has been mitigated.
We are currently investigating an issue where some customers are reporting that printers are showing as “unregistered.” The team is actively working to identify the cause and restore normal service as quickly as possible.
The root cause of the incident has been identified and fixed. Normal functionality has been restored for most customers. However, tenants who deleted printers are still affected. We are continuing our investigation into this specific scenario and will provide further updates as we progress.
The incident has now been resolved.
Post Printix 2025.3 deployment on cloud side sign in fails on Go HP OXPd with an error. Investigation is in progress. To resolve "Update" (or re-install) of Printix Go is required through the Printix Administrator.
A fix has been implemented and we are monitoring the results. No user intervention is required.
This incident has been resolved.
Due to higher than normal volumes, performance degradation may be occurring in some AMS TTA environments with Transformation. Issue is being investigated.
This incident has been resolved.
Some customers may experience and an "Oops! Something went wrong error message" when attempting to open a service case via their Printix Administrator. There is a link on the bottom of that error message that can be used to create a service case while we investigate this issue.
This incident has been resolved.