Tungsten Automation Americas incident

TeN Portal - Multiple features affected

Critical Resolved View vendor source →

Tungsten Automation Americas experienced a critical incident on November 17, 2025 affecting eInvoice Network, lasting 12h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 06:32 PM UTC
Resolved
Nov 18, 2025, 07:05 AM UTC
Duration
12h 32m
Detected by Pingoru
Nov 17, 2025, 06:32 PM UTC

Affected components

eInvoice Network

Update timeline

  1. investigating Nov 17, 2025, 06:32 PM UTC

    We are aware and currently working on a high priority issue affecting multiple features of TeN Portal, including: Reporting Saved invoices Company details

  2. resolved Nov 18, 2025, 07:05 AM UTC

    Full service has been restored after changes made by our team, we apologize for the interruption to service and will investigate to ensure the root cause is fully understood and necessary actions taken to avoid reoccurrence.